Customer Service Engineer

Mohammed Shammaa

***** ******* *** ****, ********** Hills, MI 48334

313-***-**** acs4kr@r.postjobfree.com

www.linkedin.com/in/MohammedShammaa

Permanent Work Authorization No Visa Sponsorship Required Open to Relocation

SUMMARY

Hands on experience in different engineering areas, superior knowledge in the latest computer simulation & modeling software, a mature student achieving high academic degrees while maintaining part-time employment.

Key Skills

Sound knowledge of the new drilling techniques & technologies.

Practical experience in customer service, project management, operations and sales.

Quality Control /Quality assurance systems and methodologies

Sound knowledge of machines and tools.

Ability to grasp new technical information quickly

Solid knowledge of Solidworks and AutoCAD.

HVAC installation and Anchors systems.

Wide knowledge of stress analysis, mechanics of materials and the behavior of components.

Certified internal Audit ISO 9001/2008.

Special training to perform field demonstrations, professional presentations and quotations

High expertise in AutoCAD, mechanical modeling software and HVAC system commission.

EXPERIENCE

DTE Energy, Detroit, Michigan

Co-op engineer, September 2013 – May 2014

Energy and energy technology provider for residential and commercial natural gas in Michigan.

Worked in W.C Taggart facilities which include an 80 acres compressor station and a vast underground natural gas storage reservoir situated below 2,360 acres of land near the compressor station.

Updating maps, data files, and drawings related to corrosion tests.

Conducted site specific field tests on corrosion systems and fabricated technical reports based off of finding

Tested the Pipes sealants and prepared a list of suggested countermeasures then analyzed the different projects to determine their effectiveness

Participated in one of the biggest projects in W.C Taggart history by changing the surface dehydration equipment that is to be used to separate the fluids produced in the engineering process with a new updated ones (Glycol dehydration).

Designed and performed a quality control project for the plant pipes maintenance.

Designed a special mechanism using Solidworks to move the massive engine parts out easily during maintenance.

Helped the plant crew in following the environmental plan for the plant and meeting the required standards.

Performed a cost and environmental analyses study on natural gas emissions during engine shut down

All Seasons, Dearborn Heights, Michigan

Project engineer, January 2013 – September 2013

All seasons is a company that install and service plumbing, heating, and air-conditioning equipments.

Ensuring the HVAC systems is meeting the building code and company quality standards.

Designed and revised piping, ducts, and other HVAC drawings on AutoCAD.

As a contractor for some of the top projects in the city, all seasons has a very well experienced team that can add to any new team member skills and knowledge

Developed maintenance contracts for HVAC equipment and applications for 4 different projects.

Completed equipment installation under budget and ahead of schedule.

Managed and trained new workers on different methods and stages of their required work.

Hilti, Aleppo, Syria

Field engineer, May 2008 – April 2012

Hilti Corporation a global leader, in more than 120 countries on five continents with 21,500 team

members, is company that develops, manufactures and markets products for the construction,

building maintenance, and mining industries.

Visited jobsites and company offices to assess application problems, opportunities, and provide technical education and solutions.

Product manager of firestop & fire protection systems, Conducted Technical seminars, installed system Mock Ups and ensured passive fire stop items budgeting & approval at projects.

Investigated product failures in the field and provided product management feedback on local issues

Investigated business opportunities in the field by participating in Customer Surveys for product and market development

Provided professional educational seminars and presentations for engineering firms to inform them of Hilti products, their performance characteristics, applications, and product limitations

Provided field testing to determine and approve appropriate capabilities.

Utilized designing software like Solidworks, AutoCAD and Hilti’s software to provide professional designs.

EDUCATION

Texas A&M university, College Station, Texas

Master of engineering. Sep 2014-Aug 2015

Aleppo University, Aleppo, Syria

Bachelor of Science in industrial engineering, Aug 2003-Sep 2010

Cumulative GPR: 77.8

Strengths

Matlab, AutoCAD, Solidworks, Microsoft office, Maximo, Techlog, SAP,

Fluent in English and Arabic.

Also familiar with Eclipse, Petrel.

PROFESSIONAL Development

Certificate in ISO 9001-2008, Lloyds’s Register Group (LRQA) 2011

Hilti Professional anchor system (Profis) 2011

Hilti Installation system design 2012

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