Product Support/Test Product Quality Manufacturing/Repair
Resume:
JAVIER VILLARREAL
***** *****, ******* *****, ** 92691 949-***-**** acs4k0@r.postjobfree.com
WWW.LINKEDIN.COM/IN/JVILLARREAL PROFESSIONAL ENGINEER
PRODUCT SUPPORT/TEST ~ PRODUCT QUALITY ~ MANUFACTURING/REPAIR
Technically-savvy, high-skilled professional engineer with over 25 years of
experience in supporting, testing and analyzing in the consumer electronics
manufacturing and after-sales / repair industries. Skilled at project
management, team training, and client interaction. Excellent communication,
interpersonal skills, analysis and problem resolution.
§ Lean Six Sigma § FAI, FMEA & 8D § NPI / DFx
AREAS OF EXPERTISE
§ Repair / Reverse Logistics § Problem Solving
§ ISO 9001-2008
PROFESSIONAL EXPERIENCE
§ Project Management § Critical Thinking
§ Statistical Analysis
ASSET SCIENCE, San Diego, CA, 2014-2015
Customer Support Specialist
Participated in product demos to potential customers and led in on-boarding
newly-acquired customers by gathering requirements and ensuring product
functionality met customer needs.
-
§ Worked cross-functionally with engineering, regional repair service
centers and SW development to ensure accurate data collection in-process
and in-field.
-
§ Developed advanced testing methods and statistical analysis to
prevent escapes of defects from new production builds.
-
§ Provided dashboards to measure, monitor and manage critical quality
issues that impact performance in operations.
-
§ Document NPI process and provide onsite field support for new
customer pilot runs.
-
§ Developed and modified test scripts to optimize test time and improve
quality.
-
§ Interacted with the manufacturing and test engineering teams,
research and development and customers
throughout project development and implementation phases.
LIQUIPEL, Santa Ana, CA, 2013-2014
Sr. Product Quality Engineer
Charged with management of the quality process for certifying new
products and worked directly with potential customers to gather
requirements, objectives, and to identify project viability.
-
§ Managed external labs for product testing and provided status reports
to management team.
-
§ Set-up test plans and budget for new projects.
-
§ Assisted with the design, development and ongoing management of
multiple project plans simultaneously
including cost, schedule and resource estimates.
-
§ Identified market opportunities and defined product vision and
strategy.
-
§ Developed failure analysis capabilities and root cause analysis using
internal, external and supplier provided
laboratories.
KYOCERA, San Diego, 2012-2013
Sr. Product Test Engineer
Performed analysis, design, programming, integration, unit-test and
pre-production debugging and modification of new and existing wireless
telephone handset software features.
-
§ Resolved field issues through collaboration with SW and HW
development teams.
-
§ Enhanced product performance by incorporating customer requirements
and taking into account industry
standards.
-
§ Defined test equipment requirements to support test execution of new
features.
-
§ Executed test cases and identified failures to provide feedback on
feature maturity.
-
§ Debugged and characterized defects and prioritize software problems.
JAVIER VILLARREAL Resume – Page 2
ACE WIRELESS, Santa Ana, CA, 2006-2012
Global Engineering Manager
Managed a global team of 20 technicians from China, Dominican Republic and
U.S. to troubleshoot and repair cellular handsets. Managed onsite support
teams to establish repair and refurbishment processes for out of warranty
cellphones.
-
§ Developed and debugged Verizon LTE handset test plan with CMW run
application, collaborating with Rohde & Schwarz field support engineers.
-
§ Collaborated with OEM’s to define repair and refurbishment
requirements and procedures.
-
§ Managed NPI programs for new model repair support and customer
specific projects.
-
§ Optimized end of line quality by integrating and developing data
clearing applications.
-
§ Conducted onsite supplier audits for new part qualifications.
-
§ Managed failure analysis and corrective action process with
involvement from cross functional support.
MOTOROLA, Fort Worth, TX, 2004-2006
Engineering Test Solutions
Developed process, procedures and testing tools for outsourced tier 1
repair centers in Mexico and Asia.
-
§ Reduced test and process times through Six Sigma techniques.
-
§ Validated RF and SW test applications from R&D prior to launching
to repair centers.
-
§ Monitored and adjusted production processes or equipment for
quality and productivity.
-
§ Implemented new RF and SW testing specifications, working
alongside wireless carriers.
-
§ Set-up and operated production equipment in accordance with
best-in-class manufacturing practices and
standardized repair procedures.
-
§ Set-up repair centers across U.S., Asia and Mexico with average
capacities of 50K per week.
-
§ Participated in Green Belt project to reduce RF test times by 30%.
-
§ Participated in Lean and Six Sigma projects to improve products,
processes or systems used in the operations
area.
MOTOROLA, Libertyville, IL, 1990-2004
NPI Lead Technician
Trained staff of 10 directs labor employees to perform assembly and
manufacture of products. Developed procedures to repair cellular handsets
efficiently.
§ Launched and supported 3 new products.
§ Trained solder wave and pick and place operators.
§ Managed a team of 4 technicians to provide failure analysis and
root cause support on pre-production builds. § Drove effective root
cause analysis and corrective action.
EDUCATION
A.A.S, Electrical Engineering Technology, College of Lake County,
Grayslake, IL, 1993 Certificate, Electronics Technology, LCAVC,
Grayslake,
IL, 1989
LANGUAGES
Fluent Spanish
CERTIFICATIONS & TRAINING
Motorola Six Sigma
IPC A-610D/7711/7721 Wireless Test Equipment Training MS Office
Applications Reverse Logistics Association Member
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*Regards,*
*Javier Villarreal*
Contact me: [image: Skype] javier.villarreal1
<http://t.sidekickopen35.com/e1t/c/5/f18dQhb0S7lC8dDMPbW2n0x6l2B9nMJW7t5XZs1p8hNHVQJWv22B8g18W3LqXLC56dKYhf5q3qln02?t=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fjvillarreal&si=5487884462194688&pi=a606c607-549c-4a8b-ab10-0f36772121a4>
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