Customer Service Care

Kimberlyn Glaster

Cell:832-***-****

**************@*****.***

Career Snapshot

Years of experience in key customer service

Expert in customer care/communications, problem solving, relationship building and support.

Ability to multi-task while working in a fast pace environment

Maintain a positive attitude, work well with others, strong values, morals and work ethic.

Computer Skills

Word, Excel, QuickBooks, PowerPoint, Outlook, Access, Lawson Smart Office

Mission Statement

Strive to exceed customer/ employer expectations by delivering excellent customer care, maintain sincerity in all initiatives and interactions, always put the customer first

Customer Service & Administrative Support

Offering an exemplary track record of customer care and excellence within high-volume environments that include…

Logistics Dispatch Customer Service Reception

Key Skills

World-Class Customer Service

Troubleshooting/Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Solid Communication Skills

Dispatch and Truck Routing

Call Center Operations

Technical/User Support

Complaint Handling

Data Entry

Cash handling

A/P, A/R

Invoicing

Professional Experience

TXI

Eagle Lake, TX

Dispatcher, Administrative Assistant, CSR

Service: May 2010– April 2015

Provided telephone, online and face-to-face customer service/support within high-volume call center (handling an average of 120 calls/internet inquiries daily), set logistics schedule, coordinated trucks and drivers based on job need and location, dispatched trucks to drop-off locations for accurate and timely delivery, effectively supervised drivers and provided leadership, motivation, training, and discipline in order to promote quality performance, maintained safety procedures and enforced company policies in regards to DOT Laws and regulations, performed all administrative duties, invoicing, accounts payables/receivables, shipping/receiving, coding, balancing daily reports and sales support

Education

Lone Star College, 2013-present Houston, TX

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