Customer Service Sales
Resume:
El Paso, TX
***************.*@*******.***
Ernesto Arellano
Summary
Professional with extensive experience in administration. Collaborate across the organization in Management. Solid strengths in sales, strategic planning and customer service. Fluent in Spanish.
Career Experience
SCI Hispana El paso, tx 2015-present
managed and trained family service counselors on selling tecniques, standard company procedures, and utilized software programs.
served [ptential costumers, retained existing and developed bussines relationships with established costumers in order to provide funeral, pre-arrangement and cemetery services.
consistintently surpassed the company established sales quota.
created presentations to depiet sales and numerical updates in addition to handling customers contracts, property transfers and reworks.
Dillards, El Paso, Texas, 2014 – 2015
Sales and customer service associates
Responsible for Product sales and supervision of adequate planogram. Provide professional customer service. Accountable for the daily floor activities.
Mayor Achievements:
Achieved and exceed the monthly quota with-in the first two months of employment.
Demonstrated great ability to multi-task by surpassing projected performance.
Positive evaluation reports every month given by supervisor.
Most customers voiced their complete satisfaction with service provided.
Wsilver Recycling, Inc., El Paso, Texas, 2013 – 2014
Account Manager
Responsible for looking after new accounts to ensure maximization in metal purchases with the price quotes. Also service existing accounts and attending customer in Mexico and USA market.
Mayor Achievements:
Won a new mayor account with annual contract of 5 million pounds of ferrous non-ferrous material.
Recovered operation with 7 prior existing accounts.
In less than a year, operated transactions for One million pounds of ferrous material and 350 thousand pounds of non-ferrous material.
Group 1 Shamaley GMC Buick, El Paso, TX. Apr 2013 – Sept 2013
Client Manager
Sales consultant, responsible for floor and online sales operation. Also providing personal financial advisor for new referrals and existing customers and provide post sale services as the contract dictates
Mayor Achievements:
Average of close sales deals for eight vehicles per month.
Managed a multitude of car selling duties including cold calling and handling existing accounts.
Radio Shack, El Paso, TX, Jun 2011 – Sept 2012
Store Manager
Responsible for the overall day-to-day store, hiring, sales couching and supervision of associate team and accountable for store reporting and merchandise restocking.
Mayor Achievements:
Created a set of strategies that helped minimize store costs by 10% thereby increased profits.
Hired and trained a group of 6 people in the sales team to meet the need for new staff.
Sales Professional, El Paso, TX, Dec 2009 – May 2011
Casa Ford / SCI-Hispana / Other Contracts
Independent sales consultant, responsible for sales operation. Customer Service Management, training, and developing 18 sales counselors.
Auto Value, Juarez / Chihuahua / El Paso, TX. Sept 2007 – Sept 2009
Sales Manager
General office manager administrator, responsible for the day-to-day operations and performance of 19 stores in Juarez, 4 stores in Chihuahua, and 3 stores in El Paso, TX.
Mayor Achievements:
Successfully developed 80 representatives and administrative personnel.
Achieve sales goals
Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Netcel Comunicaciones, Cd. Juarez, Chih. 1993 – 2007
Owner and General Manager
As a business owner, my experience in corporate sales and operations management for over 14 years, gave me the opportunity of achieve market growth, stability and benefit to local community with employment.
Mayor Achievements:
Successfully operate headquarters office and 10 stores.
Trained and developed 40 sales representatives, expanding business to other regions
Suggested new products to Telcel by increasing earnings by 23%
Telefonia Celular del Norte, Cd. Juarez, Chih. 1990 – 1993
Regional Manager
Responsible for. Implementing and supervising administration and sales operations for branch offices and stores in the State of Chihuahua, including the local stores
Mayor Achievements:
Managed 250 sales representatives in 7 different locations throughout the State of Chihuahua, Mexico.
Implemented business processes for sales operations speeding profitability.
Skills
Team Management
Customer Service
Multitasking ability
Ethical business practitioner
Office/Legal Documentation
Bilingual
MS Office
Outlook
Education
Escuela Tecnica Comercial
Associates Degree in Business Administration
Honors/Awards/Membership
1982 – 1986 Member of CANAICAL (National Board of the Shoe Industry) in Mexico.
Member of Camara Junior of Cd. Juarez, Chih, Mex. An organization dedicated to the assistance of the needy and social events. Held the President and Vice-President position and currently a distinguished Senator.
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