Customer Service Project Manager
Resume:
Catharine Patterson
Pickerington, Ohio 43147
614-***-**** (mobile)
*********.*********@*****.***
Objective:
*Obtain employment with a friendly, successful company that can provide a challenging
work environment, future advancement opportunities, financial stability, and health benefits.
Computer Skills
-Typing: 65-70 Words per Minute
-Excellent numeric entry skills
-Proficient in Microsoft Word, Excel, Power Point, Access.
-Experience using Adobe Acrobat software.
-Data Entry & Database Searches
-Navigating the World Wide Web
Work Experience:
*AEP-May 2015-August 2015
~Underground Damage Prevention: To ensure the safety of the excavating community through the promotion of shared responsibility, safe digging practices, the economic review of locate requests and the representing of AEP and its customers with state and local damage prevention agencies.
~Primary function is to process locate requests from the individual state one-call centers. This is done for 3 reasons:
1.To ensure the safety of the homeowner or contractor completing the work
2.To ensure the safety of AEP’s facilities and attempt to avoid undo interruption in delivery of electricity and reliability
3.To benefit the company through financial savings gained by the safe clearing of locate requests that do not involve AEP’s underground facilities.
~Prime responsibility is the research and the assigning or clearing of the locate requests.
~Secondary responsibilities may include answering the customer service line and any peak
or off-peak projects that the UDP Supervisor may assign.
~3 main computer programs/databases: IRTHnet, Smallworld, & MACSS
*Tailored Management-May 2014-May 2014
-AEP
~Underground Damage Prevention: To ensure the safety of the excavating community through the promotion of shared responsibility, safe digging practices, the economic review of locate requests and the representing of AEP and its customers with state and local damage prevention agencies.
~Primary function is to process locate requests from the individual state one-call centers. This is done for 3 reasons:
1. To ensure the safety of the homeowner or contractor completing the work
2.To ensure the safety of AEP’s facilities and attempt to avoid undo interruption in delivery of electricity and reliability
3.To benefit the company through financial savings gained by the safe clearing of locate requests that do not involve AEP’s underground facilities.
~Prime responsibility is the research and the assigning or clearing of the locate requests.
~Secondary responsibilities may include answering the customer service line and any peak
or off-peak projects that the UDP Supervisor may assign.
~3 main computer programs/databases: IRTHnet, Smallworld, & MACSS
*Rite Rug, April 2013-April 2014
-Data Entry alpha-numeric, 10 key
-Labor Processing
*Barnes and Noble, May 2007-April 2013
-Cross trained in all departments throughout the store including Managerial Skills such as handling money and returns
-Provide world class customer service to all customers
-Receive and process all incoming product
-Help with product control by zoning and processing returns to store standards
-Analyzing store inventory data to determine optimum transfer of product
to other stores, warehouses, or original publisher.
-Data entry and database searches
* Kroger September 2000-October 2009
-Provided positive leadership in a supervisory capacity to associates in
various departments within the company
-Resolved customer related difficulties ensuring customer satisfaction
-Assisted customers in acquisition of store merchandise
-Replenishing shelves and sorting product by expiration date.
*Ohio University Pickerington Center September 2002-March 2005
- Responsible for running and maintaining technological educational
equipment for broadcast distance learning programs.
-Administrative duties maintaining open lines of communication between
staff and students
Education:
*Bachelor of Sciences March 2005
Major: Criminal Justice
Ohio University, Lancaster, Ohio
*Police Academy August 2005
Eastland Adult Workforce Development Center
Groveport, Ohio
*Associates Degree June 2003
Major: Law Enforcement Technology
Ohio University, Lancaster, Ohio
*High School Diploma June 2001
Pickerington High School
Pickerington, Ohio
Certification
*Ohio Police Officer Training Association August 2005
Service Experience:
*Violet Township Fire Department Explorer Program
-Learned fire prevention and emergency medical techniques
-Administrative duties in the organization and record keeping of group
activities
-Experienced emergency medical situations during medic runs
*Pickerington Police Department Ride-Along
-Observed police response to situations
-Learned police policies and procedures through officer mentorship
Volunteer Experience:
-National Honor Society
-Religious Youth Group Outreach Program
-Pickerington Public Library
-Crowd Control and Enforcement during Church Festival
-Provided childcare during adult church functions
*Leadership Skills
-Supervisory capacity in work environments
-Coordinates church volunteers during worship services
-Member of Seton Parish Leadership Team
-Mentored youth in the community through academic, extra-curricular, and
spiritual realms
References:
Glen R. Williams
AEP Project Manager III
**********@***.***
Kim Finley
Manager Barnes and Noble
Ryan M. Leszczewski
Aircraft Quality Control Inspector
Shuttle America / Republic Airways Holdings
Deacon Hector Raymond
600 Hill Road North
Pickerington, Ohio 43147
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