Office Aministrator
Resume:
Tracey M. Shipp
561-***-**** cell
Email: ************@*****.***
PROFILE: Experienced Professional with over 20 years of diverse experience in Management, various Human Resource functions, and Client Services. I am a Self-starter and leader with a successful track record of delivering excellent customer service by effectively communicating complex concepts and building relationships. Possess strong organizational and analytical ability to improve processes through implementing policy and procedures and developing training resources.
CORE COMPETENCIES
Client Relationship Management
Training & Development
Communication & Presentation
Personnel Management
HR: Payroll/ Benefits Administration
Problem Solving & Negotiation
Policy Development & Administration
Reporting, Compliance & Licensing
EDUCATION
Bachelor of Science in Business Administration, Minor: Psychology
Palm Beach Atlantic University, West Palm Beach, FL
MANAGEMENT EXPERIENCE
Manager of Sales Administration 7/2006- 6/2008
METCARE Health Plans, West Palm Beach, FL -(Management Service Organization for Humana, Inc.)
• Managed the department’s commission process for all Sales Executives and Brokers.
• Ensured the department was in compliance with all regulatory and accreditation bodies relevant to the Sales Department.
• Created all sales and marketing departmental reports and tracked and audited sales transactions.
• Provided software training to Market sales staff, Sales Executives, and Brokers.
• Maintained the sales department’s compliance, personnel, and licensure files.
Key Accomplishments:
• Monitored and evaluated the sales enrollment process and established and developed the policies and procedures for the Sales and Marketing Department.
• Key player in the launch of the Medicare Advantage Plan through providing training to the Market office staff, Sales Executives, and Brokers.
Manager of Sales Administration 6/1995- 7/2006
Humana, Inc., Lake Worth, FL- (Sales Division)
• Managed Sales and Project Planning for the Sales Department.
• Coordinated and managed all Human Resource functions. (New Hire, Payroll, FMLA, Employee Benefits, Short Term Disability, Long Term Disability, etc.)
• Managed all Administrative functions for the Medicare Advantage and MarketPoint products.
• Responsible for maintaining market compliance and Sales Executives compliance files to ensure compliance with corporate office guidelines.
• Conducted monthly sales commission audits.
• Prepared monthly sales reports and forecasted and monitored department budget.
• Conducted training sessions with Administrative staff and Sales Executives on department policies and procedures.
Key Accomplishments:
• Proficiently managed office budget for staff expenses, sales material, and office supplies.
• Increased efficiency of reporting through consolidating expense reports for the Marketing Sales Director and Sales Managers.
CLIENT RELATIONSHIP MANAGEMENT EXPERIENCE
Insurance Services Coordinator 9/2010- 5/2014
MDVIP, Inc. Boca Raton, FL
• Provided extensive guidance and support to a network of 600+ MDVIP physicians providing concierge medicine based on insurance principles, regulations and department policies and procedures.
• Facilitated education and training opportunities to members, patients and/or insurance companies regarding the physicians change in practice and MDVIP wellness and prevention model.
• Responsible for the insurance analysis review of the physicians MDVIP practice.
• Delivered effective PowerPoint presentations for the physician’s corporate training and sales visits.
• Assisted and consulted physicians and their staff regarding: change in tax identification, relocation process, and credentialing/re-credentialing of insurance contracts, Medicare enrollment changes and NPI update/changes under the supervision of Director of Insurance Services.
Key Accomplishments:
• As a Malpractice Insurance Project Leader ensured physicians within the network were properly insured and credentialed to reduce risk to the organization.
• As the founding Insurance Services Coordinator, developed the responsibilities of the role, created policies and procedures and trained new hires.
Provider Relations Coordinator 6/2008- 5/2009
Primary Care Partners, Jupiter, FL- (Management Service Organization for Humana, Inc.)
• Provided Utilization support by processing and reviewing provider claims and utilization reports.
• Used problem solving skills to resolved IT issues that were presented based on the medical facilities usage of Humana’s utilization software and provided software support to the medical facility staff.
• Generated utilization reports and trained medical facility staff on Humana’s utilization software.
• Prepared and reviewed documents for credentialing of providers.
• Effectively communicated with providers on contract language, rates, and risks during pre-negotiation process in accordance with company standards in order to enhance provider network.
• Managed incoming provider inquiries and provided detailed guidance to identify potential claim trends to ensure proper resolution.
Independent Insurance Representative 5/2014- 9/2015
Amerilife & Health Services of Florida, LLC West Palm Beach, FL
• Evaluate prospects needs and effectively communicate benefits of products for retirement needs and financial security.
• Demonstrate extensive knowledge of health, financial, and retirement products including annuities, long-term care, major medical, and more.
• Ensure client retention through building a strong rapport and consistently following up.
PRESENT POSITION
Health Insurance Consultant/Healthcare Advocate 11/2009- Present
Healthcare Solutions for Seniors, Inc. Wellington, FL
• Demonstrate interpersonal ability while providing private consultations to enroll eligible individuals in a Medicare Advantage or Obamacare plan.
• Use excellent presentation skills to conduct group sessions to eligible Medicare and Medicaid individuals.
• Utilize active listening to determine benefits and/or financial assistance options for eligible individuals.
LICENSES
FL Dept. of Financial Services:
Health License- 240
Life & Variable Annuity License- 214
Legal Expense License- 256
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