Sales, Customer Service, Process Improvement, Business Analysis

Luke Parrish

Chicago, IL● 773-***-****●***************@*****.***

Business Analyst & Process Improvement Analyst

Experienced business professional with a broad range of reporting, analysis, financial, customer service and management skills, acting as a Vistex/SAP Business and Process Improvement Analyst and trainer for all new-hires within the Support Department. Led process improvement across the Support Team, which includes Reporting, Internal Controls and Gap Analysis. Maintained a true enterprise focus, driving business reporting and training. Execution-driven with excellent organization and mentoring skills. Proficient with Microsoft Office Suite 2007 - 2013. Areas of Expertise include:

SAP R/3 ECC 6.0 & Solution Mgr

Issue Analysis

Training

Vistex (Agreements, Reporting)

Requirements Analysis

SharePoint

Process Analysis/Improvement

Acceptance Criteria

Business Analysis

Team Leadership

Leadership & Motivation

Risk Mitigation

Professional Experience & Notable Contributions

VISTEX Hoffman Estates, IL 2011

Providers of enterprise solutions that manage pricing, incentive, rebate, royalty and channel programs to enhance business performance.

Business Process Improvement Analyst (2010 – 2015)

Identified opportunities for improving efficiency/reliability of application portfolio and associated business process as a means of increasing or maintaining revenue

Key Accomplishments:

Began Process Improvement Task Force team, identifying desired outcomes and provided an understanding of the opportunity or problem; conducted Kaizen-related internal business process improvements such as, but not limited to, gap analysis and reporting

Conducted business process reviews/interviews to understand current state business processes and how underlying applications support and enable these processes and documented accordingly

Created to-be process models, diagrams, and charts to provide direction to developers for the project team

Led Internal Process Improvement Task Force team, identifying desired outcomes and provided an understanding of the opportunity or problem to maintain Support Team processes and procedures

Created and maintained standardized training guides for Support Team and trained all new hires within the Support Team

Developed requirements, test plans, scripts and conditions based on the Business and Systems Requirements for both new and enhancement projects; tested solutions to validate that requirement had been met

Aided in solutions being provided via OSS Notes, transport requests or changes directly in a client’s system

THE VITAMIN SHOPPE Deerfield, IL 2005 – 2010

The Vitamin Shoppe is a leading multi-channel specialty retailer of nutritional products.

Assistant Manager (2005 – 2010)

Performed the opening and closing procedures, including counting the safe and registers, and auditing the POS media from the previous day, handling market withdrawals

Key Accomplishments:

Managed purchasing/procurement efforts for the store to ensure inventory was at a sufficient level; utilized year-over-year and month-over-month data to properly forecast inventory procurement

Held accountable for both personal and overall store sales using various measurements and metrics

Trained both new employees and new manager on product knowledge, selling techniques and computer/register systems

Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions

Demonstrated the ability to interact with customers from diverse cultures and backgrounds

HEWITT ASSOCIATES Libertyville, IL 2004 – 2005

Aon-Hewitt is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services.

Benefits Coordinator (2004 – 2005)

Researched, resolved, and responded to questions received in a timely manner and, in accordance with company standards, recommended corrective services to address customer complaints / issues

Key Accomplishments:

Worked as a member of the Sony Client Team Center to enroll their employees in their benefits packages, and aid in resolving any problems for said employees

As a partner with team management, identified and recommended improvements that positively impacted the efficiency and quality of service delivery

EDDIE BAUER HOME Vernon Hills, IL 2001 – 2004

Large, nationwide furniture manufacturer.

Sales Lead (2001 – 2004)

Researched, resolved, and responded to questions received in a timely manner and, in accordance with company standards, recommended corrective services to address customer complaints / issues

Key Accomplishments:

Started as a Sales Associate, but quickly promoted Sales Lead

Served as the master teacher of sales to approximately 25 employees

Monitored the associates on the sales-floor to ensure proper area coverage and task achievement.

Aided in opening and closing the store, including counting the store safe upon opening and closing, and ensuring the deposit amount was accurate

Education& Credentials

Master of Information Systems, Project Management (Ongoing)

KELLER SCHOOL OF MANAGEMENT Chicago, IL

Bachelor of Science, Business Administration/Business Information Systems

ILLINOIS STATE UNIVERSITY BLOOMINGTON, IL

Certifications

Six Sigma White Belt, 2015

Certified SAP Incident Support Associate

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