Sales Engineer
Resume:
THOMAS L. FITCH
Bethlehem, Pennsylvania *****
Email: *******@*******.***
SUMMARY
Twenty-nine years of management, technical sales, engineering, estimating, business, and industrial experience. Excellent troubleshooting, problem solving, presentation, team building, and communication skills. My process improvements initiatives have saved significant cost and enhance quality of new and existing processes and systems.
SOFTWARE SKILLS
Microsoft Office (includes Excel, PowerPoint, Word and Access), Microsoft Visio, Microsoft Visual Basic and Visual Studio, SQL Server, Crystal Reports, and AutoCAD
PROFESSIONAL EXPERIENCE
CLYDE BERGEMANN, HANOVER, MD November 2013 – November 2015
Senior Application Engineer/Sales Engineer – Air pollution control
Proposal and sell Clyde Bergemann Fabric Filters and related APC equipment that meets or exceeds customer expectations. Implemented one point input of process, sizing and estimating data to cut proposal time by half, improve consistency and quality. Contact suppliers for cost effective equipment for use in creating customer solutions.
Created Training Presentation and Manuals for major utility contract and presented to Management, Maintenance, and Operators at LG&E locations in Kentucky.
FLSMIDTH AIRTECH, BETHLEHEM, PA May 2005 – Oct 2013
Proposal Manager and Application/Sales Engineer – Air pollution control
Outside and inside sales/technical/proposal support of FLS Airtech air pollution equipment and services (fabric filters, electrostatic precipitators, gas suspension absorbers. etc.). Evaluate and Priorities RFQs and RFIs. Create and delivery to customer technical proposals and sales presentations to support FLS Airtech direct sales and intercompany sales. Seek out and find low cost, high quality suppliers to reduce costs. Insure proposals comply with customer RFQ/tender. .
Reducing proposal execution time by 64% and reducing errors by consolidating processes including customer and sizing programs for a single input of all information.
Modified and optimized European costing and proposal master program to meet the requirements of North and South American customers.
MACK TRUCKS, ALLENTOWN, PA April 2003 – May 2005
Project Manager
Gather user requirements, estimate costs, and assess risks for both local and global process and system enhancements. Write functional specifications for new or modified business processes and supporting systems. Create user teams to efficiently plan and facilitate change. Communicate and coordinate with information technology department to design and develop automated business systems. Create training material and conduct positive training sessions for users on completed projects. Tracked and reported user support calls to identify areas for improvement.
Saved 43% of man-hours by implementing Project Part Database to eliminate double entry of part data. This project also improved new part ordering, and reporting capabilities for the vehicle project managers.
Introduced new training techniques and added trainee participation to improve quality of training sessions.
FOSTER WHEELER POWER GROUP, CLINTON, NJ 1995 - 2003
Business/Process/Programmer Analyst
Planned, designed, tested, and implemented computer programs to automate business processes.
I integrated communications between various software packages to eliminate double entry of data . Designed and created SQL Server databases and Visual Basic Programs to enable real time access to corporate data. Managed projects from start to finish through active communication with end users and management. Received Microsoft certified training in Visual Basic and SQL Server.
Initiated and created purchase order lookup program for instant access to current and legacy purchase orders. Labor costs associated with looking for purchasing and cost data was significantly reduced.
Produced Intranet pages for worldwide access to databases.
Created documentation for initial ISO Certification as the department ISO representative.
FOSTER WHEELER POWER GROUP, CLINTON, NJ 1992 - 1995
Cost Estimator
Prepared cost estimates for maintenance proposals and contracts. Analyzed drawings, purchase orders, and manufacturing data to create trends and factors for estimating standards.
Utilized Lotus and Excel spreadsheets for reduction of time to prepare cost estimates by replacing manual worksheets with macros and spreadsheets increasing estimating productivity by 88%.
Introduced using CAD drawings and computer generated data to expedite weight, material, and man-hour computations.
FOSTER WHEELER POWER GROUP, CLINTON, NJ 1990 - 1992
Senior Drafter / Designer
Layout and design of boiler components which included piping, tubing panels, safety valves, louver dampers, ball mills, MBF pulverizers, and structural arrangements.
Wrote Autolisp computer programs for calculating thermal expansions, piping flexibilities and weights for complex carbon and stainless steel parts that saved thousands of redundant calculation hours per year.
ECOLAIRE HEAT TRANSFER COMPANY, EASTON, PA 1988 - 1990
Mechanical Drafter / CAD Coordinator
Responsibilities included documenting and designing steam condensers, guillotine dampers and auxiliary equipment using CAD.
Self learned DataCAD and DCAL programming language to write custom software for engineering and manufacturing to eliminate costly engineering man hours by 89%.
Created CAD standards and taught CAD to coworkers to reduce manual drafting and design time and increase accuracy.
T & D AUTOMOTIVE, EASTON, PA 1983 - 1986
Automotive Mechanic
Responsibilities included troubleshooting/repairing/replacing brakes, clutches, engines, axles, electrical and hydraulic equipment, etc.
Certified Inspection Mechanic in PA.
Check for and selling additional needed parts and services
EDUCATION
Awarded Associate Degree of Applied Science in Design Technology / CAD Supplemented from Northampton Community College. Cumulative G.P.A. 3.8/4.0.
AWARDS
Awarded two Honors and Achievement Awards from Foster Wheeler for cost saving programs.
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