Customer Service Representative
Resume:
LISA D. BLACKSON
** ******** *****, *****, ** ***04
•H: 302-***-**** •C: 302-***-****
•***********@*****.***
PROFESSIONAL SUMMARY
Administrative, legal and customer service professional with 10+ years of experience. I display strong organizational and time management skills with the ability to work efficiently in high-pressured and fast-paced environments. Excellent written and verbal communication skills. Skilled in establishing rapport with customers to address their needs and concerns. Exceptional ability to meet deadlines while maintaining flexibility.
WORK HISTORY
Food Service Worker - 8/2015 to present
Aramark (Wesley College, Dulany Dining Hall) - Dover, DE
• Responsible for managing deli and other food areas
• Serve food at proper portions as requested
• Observe and test food by tasting, smelling and taking temperature to assure it is cooked
• Prepare a daily report that verifies transactions
• Ensure daily cleaning and sterilization of all cooking utensils
• Adhere to all HACCP regulates for sanitation, food handling and storage
• Promote good public relations
Cashier/Customer Service Associate - 4/2014 - 2/2015
Lowe's - Dover, DE
• Greeted customers entering establishment
• Contributed to team effort by accomplishing related results as needed
• Answered questions about warranties or terms of sale
• Dealt with and helped resolve customer complaints
• Received payment by cash, check, credit card and automatic debits
• Established and identified prices of goods and services, and tabulated bills using
calculators, cash registers, or optical price scanners
• Maintained clean and orderly checkout area
• Recognized as employee of the month several times
Receptionist/Customer Service Representative - 3/2013 to 5/2013
Willis Ford Quick Lane Tire & Auto Center – Smyrna, DE
• Answered, screened and forwarded telephone calls to the appropriate department and took
messages as needed
• Greeted customers on a daily basis and addressed their concerns as needed
• Responsible for handling incoming and outgoing mail and distributed to each department
• Prepared overnight, registered and certified mail
• Assisted in customer relations by following-up with potential buyers via Internet/phone
• Handled cash and credit card transactions and balanced cash drawer at the end of the day
• Entered and stocked vehicle information into the computer system
• Trained new employees
Volunteer 10/2012 to 11/2012
Presidential Election Campaign – Dover, DE
• Collaborated with organizers of the campaign and the public to elicit the community to vote in
the 2012 election
Volunteer (Customer Service Representative) 8/2012 to 9/2012
Mamie A. Warren Senior Center - Smyrna, DE
• Assisted kitchen management by providing customer service and support to senior
citizens
• Prepared and served food on a daily basis and during special events
• Adhered to policy and procedures for safety of food handling and maintained cleanliness
of the kitchen area
Tele-Recruiter (Temporary) 3/2012 to 5/2012
Wesley College - Dover, DE
• Contacted students via telephone in an attempt to recruit them to attend the College
• Informed prospective students of scholarship and grant opportunities
Paralegal/Legal Secretary 3/2002 to 5/2010
Young, Malmberg & Howard, P. A. - Dover, DE
• Assisted attorneys in various areas of the law by providing administrative support
• Transcribed dictation, drafted correspondence, pleadings and other legal documents
• Managed scheduling and coordinated meetings
• Interacted with all Delaware Court Systems
• Responsible for processing corporate documents, assisting with the mailing of annual franchise
tax reports and completing updates to client records
• Provided excellent customer service by assisting and interacting with clients daily
• Implemented new filing and billing system
• Trained new employees
• Filled in as needed for Bookkeeper
SKILLS
• Work well independently • Detail-Oriented • Excellent communication skills • Flexible
• Calm under pressure • Dependable • Customer-focused • Multi-tasking • Motivated
• Self-starter • Knowledge of Excel • Microsoft Word and Outlook • Typing 80+ wpm
EDUCATION AND TRAINING
Bachelor of Science Degree: Business Administration - 1986
Delaware State University - Dover, DE
Student Worker (Clerical/Data Entry Operator Training) 1982 - 1986
Registrar’s Office, Delaware State University - Dover, DE
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