Customer Service Sales

Stacy Saul

**** ********** ****** ****** ** ***40

601-***-**** ***********@*****.***

SUMMARY

Positive, outgoing, detail-oriented individual looking for a challenging position

SKILLS

Strong phone skills and etiquette

Ability to develop long-term relationships with existing and potential clients

Able to communicate effectively with both individuals and business clients

Successful at selling intangible products

Self-motivated, creative, and driven

Outgoing personality

Valuable team player

EXPERIENCE

Aug 2014 – Jan 2015

May 2013 – Dec 2013

Patient Engagement Specialist (PES) PharmMD (Work-At-Home)

Made phone calls to United Health Care customers via the Internet

Scheduled an appointment for a registered pharmacist to call back and review patient’s medications and supplements

Engaged clientele in conversation to keep call from being scripted

Diffused irate patient calls when necessary by using calm phone etiquette

Managed schedule and availability of working from home

Met or exceeded appointments-set quotas

Communications Assistant/Volunteer, Highland Baptist Church

Successfully Chaired ‘SUMMERJAM2013’ Christian Outreach project

Covered ‘SUMMERJAM2013’ expenses by soliciting donations from outside sources

Contacted and collected over 40 door prizes for ‘SUMMERJAM2013’

Recruited volunteer manpower to work the ‘SUMMERJAM2013’ event

Managed Sponsors and Sponsorship Booths

Delegated T-Shirt Sales to a T-SHIRT committee

Recruited donors for the Church Blood Drive initiative

Collected ‘goodie bag’ merchandise from local businesses to fill 3000 bags

Managed all print/radio/tv/digital billboard advertising and contacts for AutumnFest and Christmas ‘Never Alone’ productions

Teach 5th and 6th grade girls AWANA (2nd year)

Work Bible School and Summer Camp programs (2nd year)

Sept 2003 – Dec 2010

Senior Credit Advisor, Dun and Bradstreet

Responsible for a book of clients and their D&B credit solutions which involved any questions/problems/issues they had regarding those solutions

Advised clients of their current credit status based on D&B information

Helped clients improve their credit rating by updating their current information

Helped clients avoid risky credit decisions by selling D&B Solutions

Offered all clients the best D&B experience with knowledge, experience, and dependable follow through

Consistently met or exceeded monthly sales goals

Generated and maintained new business with phone calls and email communications

Maintained clients by surpassing their Customer Service needs

Nurtured existing client relationships with product incentives and need-based selling

OTHER

3 Years Experience Volunteering with the Greensboro Jaycees – a not-for-profit organization

Won Winner’s Circle (TOP SALESPERSON) AWARD at D&B in 2005 and 2007

Currently active Babysitting, Pet Sitting, and House Sitting

Volunteered At Memphis in May Barbeque Contest

EDUCATION

1992-

Business/Psychology MS, Memphis State University

1989-92

Psychology BA, Memphis State University

1987-89

Psychology BA, The University of Mississippi

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