DEBORAH S. HINTON, PMP

804-***-**** or 804-***-**** acs43w@r.postjobfree.com • www.linkedin.com/in/debbiehinton

PROFESSIONAL SUMMARY

Experienced manager in Accounting and Finance, Information Technology, Performance Monitoring and Strategic Planning in a variety of industries including: Government, Franchise Operations, Wholesale Distribution and Retail Management. A problem solver with the unique ability to see the larger picture, yet able to recognize the importance of details who believes in learning the entire business and enjoys wearing multiple hats. Skilled at helping organizations use performance data to guide their strategic planning and process improvement initiatives for change to achieve better outcomes. Experienced software and soft skills trainer with a keen understanding of business practices and the need for quality training to improve organizational performance.

SKILLS

Project Management Leadership/Management Strategic Planning

Critical Thinking Data Analysis Budget/Finance

Performance Monitoring Quality Improvement Change Agent

Collaboration Relationship Building Team Building

PROFESSIONAL EXPERIENCE and ACCOMPLISHMENTS

International Consulting Services, LLC, Richmond, VA (2015 - )

Contractor

Currently assigned at the Department of Behavioral Health and Disability Services

Reconcile VITA Billing for mailbox accounts, phones, computers and peripheral equipment

Implement TMS (asset management tracking system) to automate processes for maintaining an accurate physical inventory of controllable assets

Develop policies and procedures for proper asset tracking

City of Richmond, Richmond, VA (1991 – 2014)

Operations Manager (2008 – 2014)

Identified performance standards and job expectations geared towards improving program performance and individual performance accountability

Negotiated a collaborative agreement between the Department of Social Services and the Center for Workforce Innovation to increase employment opportunities leading towards self-sufficiency for 200+ Richmond residents

Implemented methodology to eliminate the backlog of 1,000+ SSI Medicaid renewals in approximately two months

Prepared monthly and annual program performance reports which were presented to senior managers within the department, city administration, city council and the public to identify areas meeting performance benchmarks and those needing improvement

Resume - Deborah S. Hinton

Managed the Business Process Review = Better Program Results (BPR2) Project designed to identify process improvements that would enable the organization to meet more of its performance benchmarks and improve the quality of service for the citizens served.

Received RISE Award for the development of an integrated client service delivery model

Spearheaded the departmental and portfolio strategic planning process to align goals and objectives with the mission, vision, values and identified focus areas for the City

Identified core services and activities for Department during transition from line object budgeting to service and activity based budgeting; Allocated personnel and program costs to appropriate service and activity

Developed content and conducted training on citywide and departmental strategic planning process

Developed content and conducted training on Random Moment Sample process for managers and supervisors to ensure proper coding of work activities to maximize state and federal reimbursements

Conducted training on SafeMeasures, a reporting tool for Child Welfare, for front line staff to improve performance and individual accountability

Systems Operations Administrator (1993 – 2008)

Implemented the Harmony Case Management and Financial Payment System to replace a 40-year-old mainframe application used to process service and benefit payments

Managed the space redesign and re-wiring of multiple office facilities to allow for increased staffing and to upgrade the network infrastructure

Deployed 500+ desktop computers to replace shared dumb terminals

Managed IT Budget of approximately $500K

Developed and conducted training on the Harmony Case Management and Financial Payment System which replaced a 40-year-old mainframe application used to process service and benefit payments

Developed and provided application training to 500+ users on various software applications to include Microsoft Office, Harmony, Advantage Financials and various city/state applications to improve productivity and reduce errors

Conducted agency-wide customer service training to improve the quality of customer service from front line staff and managers

Acting Human Services Manager – Comprehensive Services Act Office (2001- 2003)

Reduced expenditures by an excess of $5M through the strategic use of out of state and residential placements and increased access to Medicaid funds

Developed and implemented first contracts between the City of Richmond CSA Office and agency providers and foster parents to improve accountability and outcomes for children

Designed a utilization management process designed to improve the quality of services with contracted vendors

Managed $20M budget for children in foster care and/or receiving special education services

Approved Purchase of Service Orders and Vendor Invoices for payments

Resume – Deborah S. Hinton

Reviewed and reconciled expenditures prior to submission for federal/state reimbursement to ensure the maximization of Title IV-E funds

Established written policies and procedures for the CSA Office

Monitored proposed legislation and developed impact statements for presentation to senior executives

Accountant (1991 – 1993)

Reconciled child welfare savings accounts for 800-1,000 children in the foster care system

Developed and monitored $70M annual budget

Processed purchase orders and accounts payable transactions

Developed clear understanding of the various state and federal funding streams

Reconciled general ledger accounts and prepared expenditure reports for reimbursement

Developed and delivered training on the Local Government Financial System

Southern Jiffy, Inc., DBA Jiffy Lube, Nashville, TN and Little Rock, AR (1985-1991)

Vice President Administration/Controller

Developed administrative and personnel policies and procedures for start up franchise organization with 10 stores

Achieved a no finding results from IRS Audit

Prepared sales projections, business plans, marketing and advertising promotions, financial reports for owners and lending institutions

Developed chart of accounts

Managed Accounts Payables and Accounts Receivables staff and monitored reports to improve cash flow

Conducted bank reconciliations with banks in two states and 3 separate entities

Conducted general ledger reconciliations, prepared monthly financial statements to include balance sheet, income statements, cash flow projections and others as needed

Managed payroll for 100+ employees in 2 states including quarterly tax reports and deposits

Reviewed monthly inventory and conducted physical inventory at least annually

Developed content and conducted training in Solomon and AccPac Accounting Software

EDUCATION

Western Governors University

MS, Management & Leadership

Anticipated graduation May 2016

Virginia Commonwealth University

Post Baccalaureate Certificate in Accounting

B.S. Business Administration and Management

Resume - Deborah S. Hinton

CERTIFICATIONS AND PROFESSIONAL ASSOCIATIONS

Project Management Professional (PMP) 2011

Certified Public Accountant (CPA) 1994 (inactive)

Member, Central Virginia Chapter-Project Management Institute since 2011

SOFTWARE SKILLS

Full Suite of Microsoft Office Products

Various Accounting Financial Packages: Peachtree, Solomon, AccPacPlus, PeopleSoft

Business Intelligence Tools: Cognos, Business Objects

Simple SQL Queries

Contact this candidate