Administration, Customer Service.
Resume:
Angela Clayfield
Waterloo, ON N2L 6R3
angela.clayfield@gmail.com
PROFILE
Office professional with 14 years of client-focused service experience. Detail oriented and able to work under tight deadlines.
EXPERIENCE
Evaluator Level 1 - Crawford & Company; Waterloo, ON April 2008 - Aug. 2015 Part of a dynamic team covering all aspects of settlement agreement administration from initial claimant contact to payment. I have had a wide variety of responsibilities: first point of contact in a call centre environment, Team Leader (responsible for escalated calls, call flow monitoring and call quality assurance), evaluation of claims for eligibility, and ensuring payment is issued, researching and maintaining records and reference materials needed to administer a large-scale class action settlement. Worked closely with Project Manager and teammates to ensure swift and accurate completion of the largest class action settlement in Canadian history.
Help Desk Agent - Accu-Link Call Centres; Guelph, ON Feb. 2006 - April 2008 Primarily responsible for screening locates for selected utility companies in Southern Ontario as part of ON1CALL as well as select utilities in BC and Alberta. Granting utility clearances saves the participating companies time and money. Duties included: creating original requests for underground locates, internal help desk inquiries and dispatching emergencies.
Front of House Manager, Drayton Entertainment, St. Jacob’s ON 2003-2006 Primary responsibilities included but were not limited to: recruiting, training, scheduling a team of youth ushers. Maintaining office and concession supplies. Cash handling and daily bank deposits. Running the local box office and ensuring adequate seating for those with special needs.
Three consecutive seasonal contracts of June to January from 2003 through to 2006. Relay Service Operator, Nordia Inc. Kitchener, ON - Jan. 2001 - May 2003 A relay operator types exactly what is said as it is being said for the deaf party to read and quotes verbatim what is typed in response for the hearing person. Attention to detail and proficient keyboarding skills were mandatory for success in this role. EDUCATION
Conestoga College Institute of Technology and Advanced Learning – Diploma, Journalism - Print, 1999
TRANSFERABLE SKILLS
Microsoft Office, Mac OS, FileMaker Pro.
Excellent written and oral communication
Creative and critical thinking
Attention to detail
Multitasking
VOLUNTEER WORK
KWLT - 2008 to present, ongoing. Actor, photographer, labour as needed.
Contact this candidate