Quality Assurance Manager
Resume:
Hugh W. Stewart
**** ********** *****, ********, ******** 60178
PROFESSIONAL SUMMARY
Over (30) years of Quality / Reliability Engineering Management experience in the Automotive Manufacturing Industry and Appliance Industry. Extensive background in Geometric Dimensioning and Tolerancing, Failure Mode and Effects Analysis, Cost Analysis, SPC, Plant Layout / Focus Factory Cells, Statistically Designed Experiments, PPAP Submissions, Internal Auditing, SAP, APQP, and Gage Calibration. Successfully implemented Supplier Certification Programs for TS16949, ISO, QS9000, ISO 14000, A2LA Lab Accreditation, Ford Q1, Saturn, Nissan, Chrysler, General Motors Corporation, Toyota, Whirlpool, and Honda. Over the last (15) years I’ve spent approximately (2-3 Mths.) a year in Asia managing and developing suppliers to meet the expectations of the North American Automotive market, and was instrumental in getting the first North American Plating supplier approved in Taiwan, and obtained the first full approval for a in supplier China from Honda Power.
PROFESSIONAL EXPERIENCE
2013 to 2016
Burgess Norton Manufacturing Co. – Automotive Piston Pins Quality Assurance Manager
Responsible for all aspects of quality at the Geneva, Illinois facility, Business Process Owner for implementation of new SAP ERP system globally (Illinois, Mexico, China and Italy), implementation and coordination of all certification programs for ISO, TS16949, ISO 14000 and customer specific programs such as the Ford Q1. Responsible for Lean Manufacturing, 5S, internal audit system, sub-supplier approval, internal quality related issues, customer related quality and engineering issues, management of all quality and metallurgical lab personnel, and drive the Management Review key metrics process.
- Supervise all QE’s, inspection, and lab personnel at the Illinois Plant.
- Assist manufacturing, engineering, sales, and purchasing, in assuring all new products can be procured to customer requirements, manage all trial runs and Machine Capability runs.
- Coordinate and conduct all required annual internal audits to maintain ISO and TS16949 accreditations.
- Maintain and revise as required, quality manual, plant SOP’s, work instructions, and forms.
- Conduct and oversee all sub-supplier audits and approval process.
- Responsible for conducting and coordinating the monthly management review meetings with all department heads and Executive Management.
- Responsible for addressing all customer/supplier related concerns and customer visits.
- Monitor all departmental expenses and departmental budgets for Illinois Plant.
- Track and monitor all sub-supplier performance through the use of established Supplier Scorecard system. 2009 to 2012
Shamrock International Fasteners, Itasca, Illinois – Appliance/Specialty Fasteners Quality Assurance Director: North America & Asia
Responsible for all aspects of quality assurance at the North American facility and the facility in Taiwan, coordination of all QS/A2LA accreditations, sub-supplier approvals and source selection, customer related quality/engineering issues, and management of quality personnel in North America, Taiwan, and China.
- Supervise all inspection/lab personnel in North America and Asia.
- Assist manufacturing, engineering, sales, and purchasing, in assuring all new products can be procured to customer requirements and the APQP requirements are completed.
- Coordinate and conduct all required annual internal audits to maintain QS/A2LA accreditations.
- Maintain and revise as required, quality manual, plant SOP’s, work instructions, and forms.
- Approve and monitor the performance of all North American/Asian sub-suppliers.
- Responsible for conducting and coordinating the quarterly management review meetings with all department heads and Top Management.
- Responsible for addressing all customer/supplier related concerns and customer visits.
- Manage and maintain all aspects of the internal quality system.
- Monitor all departmental expenses, and departmental budgets for North America and Asia.
- Track and monitor all sub-supplier performance through the use of established Supplier Scorecard system. 1999 to 2009
Mechanical & Industrial Fasteners, Elgin, Illinois – Automotive Fasteners Quality Assurance / Manufacturing Manager
Responsible for all aspects of quality assurance, coordination of ISO/QS accreditations, sub-supplier approvals, and customer related quality/engineering issues, and manage manufacturing area and personnel.
- Supervise all inspection and manufacturing personnel.
- Assist manufacturing, engineering, sales, and purchasing, in assuring all new products can be procured to customer requirements, and the APQP requirements are completed.
- Coordinate and conduct all required annual internal audits to maintain ISO/QS accreditations.
- Maintain and revise as required, quality manual, plant procedures, work instructions, and forms.
- Approve and monitor the performance of all North American/Asian sub-suppliers.
- Responsible for conducting and coordinating the quarterly management review meetings with all department heads.
- Responsible for addressing all customer/supplier related concerns and customer visits.
- Manage and maintain all aspects of the internal quality system.
- Monitor all manufacturing expenses, and capital equipment purchases. 1996 to 1999
McLaughlin Company, Petoskey, Michigan – Automotive Fasteners Quality Assurance Manager
Responsible for all aspects of quality assurance, customer related quality issues, and maintenance of QS9000, Q1, and A2LA Accreditation.
- Supervise all inspection and sorting department personnel, and implement standardized product acceptance criteria throughout the plant.
- Assist manufacturing, engineering, and sales in Advance Quality planning for new product.
- Wrote and implemented all standard operating procedures and work instructions per QS9000 requirements. Also established in-house training programs for all hourly personnel related to the QS9000, and achieved accreditation.
- Facilitate corrective action teams in resolving customer concerns and internal manufacturing issues in an expedient manner. Extensive customer field-work.
- Established and implemented sub-supplier certification programs in line with QS9000 requirements. PROFESSIONAL EXPERIENCE – (Continued)
1993 to 1995
McLean-Fogg Company, Mundelein, Illinois – Automotive Fasteners Quality Assurance Manager
Responsible for all aspects of quality assurance and engineering of quality procedures for focused manufacturing cells.
- Lead all inspection personnel in the standardization of product specifications and inspection characters.
- Establish real-time SPC system and train inspection/manufacturing personnel in its use.
- Establish QOS teams to evaluate departmental performance and promote continuous quality improvement throughout the facility.
- Facilitate corrective action teams in resolving customer concerns and internal manufacturing issues.
- Assist manufacturing, tooling, and product engineering in Advance Quality planning of new product.
- Establish sub-supplier certification and re-certification programs.
- Established in-plant focus teams to obtain customer certifications, QS9000, and A2LA Lab Accreditation. 1992 to 1993
Borg Warner Automotive, Bellwood, Illinois – Automotive Clutch/Brake Fabrication Sr. Quality Assurance Engineer
Independently evaluated, selected, and applied quality assurance and quality control techniques, procedures, and criteria while assigned to various responsibilities.
- Lead work teams in standardizing and improving procedures, control plans, process flow charts, and work instructions.
- Facilitate corrective action teams to insure that customer complaints or concerns were answered promptly, and perform extensively as customer liaison.
- Assist product development teams in Advanced Quality Planning.
- Lead cost of quality improvement using appropriate statistical techniques.
- Facilitate process capability improvements.
- Guide SPC training, charting, and continuously improve its use while improving quality communications. 1989 to 1992
Ingersoll Products, Blue Island, Illinois – Agricultural Implements Quality Assurance Manager
Responsible for all quality personnel and functions, including writing, establishing, and implementing complete quality system.
1984 to 1989
Cartex Corporation, Addison, Illinois – Polyurethane Automotive Seating Quality Assurance Manager / Resident Engineer
Responsible for all aspects of quality assurance and engineering related issues. Education
Associates Degree in Medical Science, 1981
Indiana University, Bloomington, Indiana
Advanced Mechanical Engineering, 1982
Purdue University Calumet
Specialized Quality Assurance Training
Michigan State University, Chrysler Institute on Statistical Methods, 1983 Ford Motor Training Center, Q1 Methods, 1985
Navistar Corporation, Advanced Quality Methods, 1987 Saturn Corporation, Cellular Manufacturing, 1991
Ford Motor Training Center, TOPS Training, 1992
General Motors Training Center, Advanced Quality Methods, 1993 Ford Motor Training Center, Benchmarking, 1994
General Electric Corporation, GD&T, 1994
American Institute of Technology, Advanced Management Techniques, 1995 American Institute of Technology, Internal Auditor, 1997 Delphi Automotive, Advanced Quality Planning, 2000 Delphi Automotive, Advanced FMEA Training, 2002
Whirlpool, Advanced Quality Problem Solving Methodology, 2010 BIS Chicago, Advanced Problem Solving, 2013
General Motors, QSB Audit Training, 2014
Toyota, Advanced Quality Planning & Lean Manufacturing Concepts, 2015 References shall be furnished upon request.
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