Store Supervisor / Medical Transcriptionist / Admin. Assist.

MARY ANN GALANG-ENRIQUEZ

Address, B-* L-** Emerald St. St. Francis 7 San Antonio City of Biñan

Contact # +639**-***-**** / +639**-***-****

E-mail Address: acs3sj@r.postjobfree.com

CAREER OBJECTIVE

To seek a new challenging position and competent profession that can provide long-term career opportunities, continuous advancement, and comprehensive security of tenure for my career and personal growth. Also to contribute my knowledge, skills and personal values for the good of establishment I'll be working with.

PERSONAL INFORMATION

Age : 35 years old

Date of Birth : May 11, 1980

Marital Status : Married with one dependent

Height : 5'2"

Weight : 47 kgs

Nationality: Filipino

Religion: Catholic

Language: English

Passport #: EB 7447713

EDUCATION

June 1996 - March 2001 Bachelor of Science in Physical Therapy

University of Perpetual Help Medicine and Health Sciences-Laguna

Biñan, Laguna, Philippines

June 1992 - March 1996 Canossa School

Sta. Rosa, Laguna, Philippines

June 1986 - March 1992 San Lorenzo School

San Pedro, Laguna, Philippines

SKILLS

Committed in providing quality service to a diverse customer group with dedication, compassion, dignity, fairness and respect in offering an assistance

Excellent in interpersonal, communication and service skills

Proficient in MS office applications (Word, Excel and Power Point) and Internet browsing / research

Comprehensive knowledge of policies and work instructions, regulations, and documentation

Can train newly hired staff both clinical and administrative skills regarding unit's processes and procedures

Goal-oriented individual with leadership abilities

Proven ability to work with staff at all levels

With a keen ability to multi-task a variety of challenge and responsibilities

Strong ability to adapt changes in work assignments and well-organized workload

Flexible, determined and hardworking capabilities

Had experienced in two department (Hearing Unit and Dermatology Laser & Light Center in AHMC)

HOSPITAL EQUIPMENT / MACHINE HANDLED

Computer, Fax machine, Photocopier, Ultrasound machines (Voluson 730-Expert, Voluson 730-Pro, Logiq 400 ), Toco monitor (Corometrics 170 series), Audiometer, Tympanometer, Accuscreen device, Ultraviolet machine, Diode Light Sheer machine, Infusion pump, Thermoscan,, Electrical Stimulation (ES), Transcutaneous Nerve Stimulation (TENS), Infrared Lamp

PROFESSIONAL / PREVIOUS JOBS

vStore Supervisor June 17, 2013 to December 21, 2013

Generika Drugstore (Poblacion, San Antonio, Olivarez & Market Branches) City of Binan Laguna, Philippines

Key Responsibilities:

ØSupervision of operations to ensure that set targets are achieve including staff schedule in all branches

ØSupervision of superior customer services – counseling, generic substitution up-selling and suggestive selling

ØSupervision of store personnel: Pharmacists and Pharmacy Assistant

ØMarketing strategies thru tie-ups with clinic, schools & companies, and laboratory for low packages, as well as Telemarketing & Flyering

ØMonitors all gondolas to keep it supplied with adequate stocks and in good arrangement

ØMonitoring housekeeping by assuring the good appearance and maintenance of cleanliness of all drugstores

ØPrepares and reviews financial paperwork related to drugstore activities including monthly revenue / sales and Employee’s payroll

ØPerforms additional functions related to drugstore activities such as Cashiering (Point of System), Physical Count (Inventory of all supplies), Correctly dispensing of Generic/Branded Medicines, Carry out promotional functions (flyers, brochures, posters & tarps)

vOFW April 22, 2011 to March 31,2013

Private Employer

Abu Dhabi & Dubai, United Arab Emirates

vMedical Transcriptionist / OIC January 21, 2008 to May 31, 2010

(Center for Women's Health - OB-Gyne Ultrasound & Fetal Monitoring)

Asian Hospital and Medical Center (one of the tertiary hospital in the Philippines)

Key Responsibilities:

ØExpert knowledge about work process & it's overall impact on it's units objectives

ØAccurately transcribes the patient-identifying information, and utilize correct grammar, spelling, punctuation and edits for consistencies

ØPerforms quality assurance, check and maintain disc data from Amalga System

ØDemonstrates openness & willingness to learn & apply new processes / procedures to benefit the unit / organization

ØConsistently attends to internal & external customers enthusiastically, and ability to analyze customer needs & develops strategy

ØCoordinate scheduling of patients for requested procedures based on the requesting physicians

ØAnswers general queries of patient, family & hospital personnel politely & forward all pertinent & technical questions to the Sonologists / Perinatologists

ØAccepts request from in-patients & out-patients through their clinicians in accordance with the approved policies

ØGenerates data from the computer & other data sources & prepares statistical reports from gathered data

ØAble to performs word processing from dictation or handwritten drafts of letters, reports, memos, critical paths and other documents, procedures timely and high quality work while maintaining confidentiality of all information contained therein

ØPinch-hits by doing co-employee's tasks as necessary during an emergency

ØPrepare monthly staff schedule of 3 sister units

vSenior Administrative Assistant - (AHMC) November 27, 2005 to January 20, 2008

(Center for Women's Health - OB-Gyne Ultrasound & Fetal Monitoring)

Asian Hospital and Medical Center (one of the tertiary hospital in the Philippines)

Key Responsibilities:

ØResponsible for receiving requests of patients, and provide clerical support to activities of the unit particularly in the timely issuance of tests results in a manner that exceeds client's expectations

ØPrepare patients inside the ultrasound room and assist the Sonologists/ Perinatologists during the procedures

ØArrange schedules of patients undergoing 3D/4D-Ultrasound procedures

ØFacilitate signing of results by Sonologists/Perinatologists

ØConducts inventory of stocks everyday and submission of month-end inventory

ØPrepare and monitor daily and monthly reports of the center (daily log activity, monthly census, revenues and consumption reports)

vPatient Care Administrative Assistant - (AHMC) May 14, 2003 to November 26, 2005

(Genesis Center - Ob-gyne Ultrasound & Colposcopy)

Asian Hospital and Medical Center (one of the tertiary hospital in the Philippines)

Key Responsibilities:

ØProvide administrative support as well as specialized planning, organizing, scheduling, and tracking duties

ØResponsible for sensitive matters and requires exceptional interpersonal and communication skills for negotiating and arbitrating employee, patient, and public matters

ØDisplays a professional and confident demeanor, uses customer-oriented verbal and non-verbal behaviors consistent with hospital vision, mission, and core values

ØArrange schedules of patients undergoing 2D-Ultrasound, Sonohysterogram and Colposcopy procedures

ØPerform the proper and accurate procedure in accordance with the physician's request with a timely data entry and report generation as required

ØPerform some maintenance functions like scheduling of preventive maintenance (ultrasound machine), and inventory of office and medical supplies

vPatient Care Clinical Assistant - (AHMC) June 01, 2002 to May 13, 2003

(Women and Child Health Services)

Asian Hospital and Medical Center (one of the tertiary hospital in the Philippines)

Key Responsibilities:

ØProvides hands-on care, assistance with specific technical task for a group of patient under the direct supervision of the Patient Care Staff Nurse

ØAssist nursing staff in draping patient for treatment or dressing of wounds

ØPerform / monitor vital signs of patient as necessary and record on patient's chart

ØResponds to basic patient request, assist with feeding, clothing, and bathing patient

ØMay serve and collect food trays

TRAININGS AND SEMINARS ATTENDED (Philippines)

June 8-13, 2013 Store Training (Generika Drugstore)

June 7, 2013 Customer Service Training (Generika Drugstore)

June 6, 2013 Inventory Management Seminar (Generika Drugstore)

June 5, 2013 Store Procedures Seminar (Generika Drugstore)

June 4, 2013 Product Knowledge Seminar (Generika Drugstore)

June 3, 2013 Company Profile Seminar (Generika Drugstore)

March 8, 2010 Professional Image Management (Asian Hospital & Medical Center)

March 6, 2010 1st OB-Gyn Postgraduate Course (Asian Hospital & Medical Center)

October 1-2, 2009 Basic Supervisory Program (Asian Hospital & Medical Center)

January 16, 2009 Basic Life Support (Asian Hospital & Medical Center)

November 6, 2008 Medical Records Management Seminar (Asian Hospital & Medical Center)

July 20, 2007 Scripting Workshop (Asian Hospital & Medical Center)

June 4-5, 2007 Work Attitude and Values Enhancement Program (Asian Hospital & Medical Center

March 15 & May 18, 2007 Stress Management Workshop (Asian Hospital & Medical Center)

November 24-25, 2004 Customer Service Workshop (Asian Hospital & Medical Center)

February 4-7, 2003 Safety Culture Seminar (Asian Hospital & Medical Center)

CHARACTER REFERENCES

Remigilda U. Medina Irish Joy Fatima Orlina Armina Pulido

Manager/Broker Pharmacist Proprietress

Legacy Steel Corp Watsons Gibikar Enterprises

Pasig City, Philippines San Pedro, Laguna, Philippines Sta. Rosa, Laguna

+639**-******* +639**-******* +639**-*******

I hereby declare that all the facts stated above is true and correct to the best of my knowledge.

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