Sales Customer Service
Resume:
Tim Bronkhurst
*** *** ***** ****, *****, CA ****1
acs3jy@r.postjobfree.com
PROFILE
Results driven sales professional with over 11 years of B2B expertise. Demonstrated ability to consistently meet and exceed generous quotas through customer needs analysis, consultative selling, expert product knowledge and presentation delivery. Knowledgeable of industry best practices and effective sales strategies. Excellent communication skills with the ability to establish and maintain viable pipeline opportunities, identify pressure selling points and consistently meet and exceed profitability, sales growth and customer retention goals. Outstanding organization, time management and attention to detail to manage accounts and ensure accurate project completion within deadlines. Proven ability to uphold a calm demeanor while faced with stressful circumstances.
CORE COMPETENCIES
Account Management Client Relationship Management Negotiation
Consultative/Solution Sales Workflow/System Development Team Building
Territory Planning/Development Customer Service/Support Problem Solving
New Business Development Strategic Planning Forecasting
PROFESSIONAL EXPERIENCE
The Home Depot, Encinitas, CA 2015 - 2016
Sales Representative
Identify customer needs based on project description and provide recommendations based on extensive department and product knowledge.
Promote additional services to increase revenue opportunities.
Assist customers with special orders and installation sales.
Abide by all policies and regulations ensuring a safe environment for self, co-workers, vendors and customers.
Investor/Self Employed, San Diego, CA 2000 - 2015 Investor
Traded in various securities, including stocks, index and mutual funds. Demonstrated a thorough understanding of securities markets.
Skilled in analyzing price charts, patterns, and technical indicators.
Ability to analyze day to day developments in the economy, politics, company news, analyst reports and market information as they pertain to trading and investing opportunities.
Insulation Supply Company (INSCO), Torrance, CA 1981-1999
Sales Manager (1992-1999)
Led and inspired 15-20 Sales Representatives in the execution of effective inside and outside sales practices throughout San Jose, San Diego and Torrance, CA.
Strategically planned and coordinated account distribution and personally mentored Sales Representatives in prosperous customer relations and account management.
Directly supervised and coordinated workflow for sales, customer service and purchasing to maximize productivity, efficiency and profitability.
Identified strategies and action plans to improve short, intermediate, and long-term sales and profit margin goals. Efforts increased sales by a 5% - 10% range.
Collaborated with IT department in the implementation of a new Windows based computer operating system resulting in ease of account information access including products purchasing, customer manufacturing, territory growth, sales and profit margin.
Assisted Sales Personnel in the preparation of accurate sales quotes and account contract negotiation. Set sales and profit goals for both inside and outside sales departments.
Created and implemented department job descriptions and policies and procedures manuals.
Oversaw shipping and receiving including management of inventory, AP and AR.
Participated in quarterly budget allocations as a Board of Directors member.
Outside Sales Representative (1984 - 1992)
Served as a New Territory Development Specialist, account manager and technical expert as an Outside Sales Representative. Exceeded territory sales and profit goals year over year.
Established and maintained business relationships with over 300 individual and ongoing accounts. Territory included Inland Empire/San Gabriel Valley and Riverside County.
Assigned underperforming accounts; consistently met and exceeded quota and achieved 10% sales growth within sales territory.
Industry focus included military, aerospace and commercial clients. Account list included McDonnell Douglas, Lockheed, Northrup, General Dynamics, Qualcomm, Cubic and General Atomics.
Inside Sales Representative (1981-1984)
Demonstrated an understanding of sales process through needs development, presentation,
handling of objections, and closing of lucrative sales.
Managed inbound and outbound sales inquiries/solicitation and full sales cycle including purchasing, customer service and account management.
Prepared customer product requirement, product certification, pricing availability and terms of purchase order including financing and freight.
COMPUTER SKILLS
Microsoft Office (Word, PowerPoint, Outlook)
EDUCATION
Loyola Marymount University, Los Angeles, CA
B.A. Psychology, 1992
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