Operations & Systems Integration Consultant / Professional
Resume:
GINA M HUNTER
**** **** ****** ** *, Edgewood, WA 98371
*********@*****.***
EXECUTIVE SUMMARY OF QUALIFICATIONS
Twenty-six years of experience demonstrating consistent growth, and success, in a variety of operational, management, and sales roles, with a proven track record of increasing profit throughout tenure. Instrumental in streamlining processes, contributing to organizational culture and objectives, and developing people. Strengths include; communication and presentation skills, planning and long-term project management, financial analysis, budgeting, cash management, and internal and external relationships, at the senior management level. Annual corporate audit liaison (operations – audit and written response).
EDUCATION, PROFESSIONAL, INDUSTRY RECOGNITION
Multi State Licensed Property Casualty Life Health Broker Producer Associate in Management (AICPCU)
Chartered Property Casualty Underwriter 1,2,3,5,7,9 & 10 (AICPCU) Accredited Advisor in Insurance AAI81 & AAI83 (AICPCU)
‘Above Average National Teacher’ Award - (AICPCU)
Certified Trainer and former member Education Committee of National Software Users Group
‘ASCnet – Applied Systems’
Former Board member and Chair Membership Committee - ‘Insurance Agents and Brokers of WA’ PROFESSIONAL EXPERIENCE
Harmony Hill Cancer Retreat Centre, Union, WA
Consultant – Operations & Systems Integration
v Analysis of existing systems and procedures
v Implementation and training of revised/new processes Puyallup Seventh-Day Adventist Church, Puyallup, WA 2015-
2013-2014
Consultant - Operations Analyst
v Facilitated Vision process with church leaders
• Developing mission statement
• Realization of significance and impact with members, community and volunteers
• Membership growth through evangelism systems and procedures
• Sustained and referral membership growth through implemented greeting and tracking systems
v Operational analysis of church operations
• Selection of appropriate information management system
• Implementation and training of new software; developing workflows simultaneously
• Developed custom MS report(s) to import client/member data, reducing extensive data entry v Participated in hiring new church secretary
• Interviews and selection
• Training
• Created job description
Brown & Brown of WA, Inc (Raleigh, Schwarz & Powell, Inc,) Tacoma, WA
(Roles & Responsibilities increased, as business needs changed and structure evolved throughout the continued growth of the organization) VP Operations; Sales Manager, Account Executive & Sales (2002-2007) Small Business Unit (SBU) Manager (1999-2002)
Assistant Branch Manager, Tacoma Branch (1995-1999) Manager Client Services and Account Managers
Property/Casualty and Employee Benefits Departments (1992–199*-****-****
v Developed and cultivated carrier relationships at the Senior Management level to maximize agency’s profitability & commissions
v Reviewed monthly branch financials - reporting budgetary differences to Branch Manager
• follow-up with Sales Executives regarding budget variances (revenue, receivables, expenses, lost business, prospecting, and business plans) v Coordinated inter-departmental support services (Administration, Accounting, IT) v Managed Errors & Omissions cases (response to subpoenas and depositions, archived contract review, client, carrier, and legal council communications) v Developed quality control procedures and performed both internal & external audits v Authored Property & Casualty department procedures manual – integrating standards and procedures into IT workflows
v Identified approximately $12MM missing branch revenue, and source, representing 32% of branch annual budgeted revenue
• developed automated reconciliation process to capture and audit monthly
• wrote custom reports and procedures allowing function(s) be absorbed by Accounting department monthly, without adding to staff
v Member of corporate Merger/Acquisition due diligence team (including analysis of operations, existing and in-negotiation contracts, E&O claims, and staff assessment) v Sales management, account management, and direct sales v Sales and Support Technical training (toward industry professional designations) v Strong team member of group sales, & service teams v Proven ability to establish goals and self manage to completion v Demonstrated record of continuously high standards of integrity and professionalism v Contract review & analysis (brokerage, insurance policy, and variety of departmental, vendor) v Created and maintained detailed MS and proprietary information management system reports v Member of the ‘IT System, Data Conversion & Training Committee’ v Mentorship and training of Sales Executives
v Member of Senior Management team
v Maintain calm demeanor, and level head under extreme situations - strong business decision making skills on a consistent basis
VOLUNTEER AND COMMUNITY INVOLVEMENT
Committee Member Patient & Family Partnership Council – MCHS* (MultiCare Health Systems) Benefits Advisor – SHIBA (Statewide Health Insurance Benefits Advisor) Committee Member Pierce County / SNF Patient Family Services Initiative - WSHA* MCHS*, PC* Local SNF’s & Qualis (WA State Hospital Assn; Skilled Nursing Facilities and Pierce County) Committee Member International STAAR Initiative Council - IHI & MCHS* (Institute for Healthcare Improvement)
Former member of Risk Management Committee - Pacific Harbors Council Boy Scouts of America* Former Board Member; Treasurer, & Human Resources Committee member - The Tacoma Club* Former Board member, Vice President, and Executive Committee member - Comprehensive Mental Health Center*
Former Secretary and Treasurer - Grandma’s House* (Children’s Services)
* Former Client
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