Customer Service Insurance

****PARKWALK DR. BOYNTON BEACH, FL *****

267-***-**** ************@***.***

MICHELE GILL

OBJECTIVE

With my past experience with GlaxoSmithKline as a Security Officer, The Philadelphia Police Dept. as a Police Officer Clerical skills in the hospitality industry and, insurance industry. I believe I will be an asset and would be able to do a great job within any organization.

WORK OF EXPERIENCE

04/2014 to Present

National Life Group

13450 W. Sunrise Blvd.

Suite 170

Sunrise, FL 33323

Licensed Insurance Agent

• I am an Agent licensed to sell insurance through National Life and Life Of Southwest Insurance Company and may be licensed with various other independent unaffiliated insurance companies in the states of Florida and Pennsylvania

• I offer a variety of products and services that can help you meet a number of insurance and financial needs, including, but not limited to college funding, retirement, IRS section 403b, 457 &79 for employees and business owners and managing costs for extended periods of care lifetime income strategies.

06/2012-3/2014

New York Life Insurance Company

1300 Concord Terrace

Suite 500

Sunrise, Florida 33323

Licensed Insurance Agent

I am an Agent licensed to sell insurance through New York Life Insurance Company and may be licensed with various other independent unaffiliated insurance companies in the states of Florida and Pennsylvania

I offer a variety of products and services that can help you meet a number of insurance and financial needs, including, but not limited to college funding, retirement, managing costs for extended periods of care and lifetime income strategies.

10/2004-06/2010 GlaxoSmithKline Pharmaceutical

709 Swedeland Road

King Of Prussia, PA

Security Officer

All shifts at the Upper Merion & Renaissance Site and all posts have been worked. Work well with fellow Security Officers and Supervisors.

Building Tour: lock and unlock doors, freezer logs, housekeeper checkouts, key sign-outs, gas card sign-out, radio, building tour

Lobby duties: Unlock/lock doors, telephone usage, inspection of ID cards, issue visitors passes, logs (contractors/cash box, etc.) Greeting visitors, Policies governing entry, emergency telephone usage,

Studies Site: CCTV monitoring, building tour, inspection of volunteer’s packages, freezer logs, escort guest & volunteer, confidential collection, Policy governing entry/contraband, parking.

Warehouse: check warehouse, make sure alarm is set before leaving, check to make sure all doors are secure, sign LAS log, make sure freezer is in range.

Command center, CCTV monitoring and control for all locations including warehouse, parking areas, lobbies and gates. DAQ and AMAG security system, fire alarm system, emergency phone system, pager system usage, open doors & gates remote locations, enforce entry policies, gate controls., daily log of activities for shift and employees ( done on every shift) issue id cards, visitors pass and contractors badges. Check and activate employee and temporary badges for building access. Dispatching patrol officers to open doors that cannot be opened from location and to check ID of individual, handle emergencies, parking, medical /hospital cases, etc. activate EMT, HAZMAT team and maintenance when necessary, notify Employees about freezer and studies that goes into alarm,. Supervisor/Managers/Vice Presidents / Chairman etc. on off duty hours of emergency situations when deem necessary.

Contractor and delivery gate, sign in contractors make sure they are up to code and their training card is active and that they belong on site, issue parking permits, sign in, sign delivery persons, notify the different department to meet the delivery person at their location example: LAS, for other delivers direct them to their loading docks.

Training, HAZMAT, CPR and First Aid, Rapid scan, AMAG system, and other updates taken yearly

07/199*-**-**** Philadelphia Police Department

1 Franklin Square,

Philadelphia, PA

Police Officer:

Handling, all duties: patrol, investigating, serve and protect of people and property.

DPR unit (taking complaints via the telephone and dispatch patrol units to complaints,) TRT tactical response unit city wide vise. Criminal Records unit: research for prior criminal history and file records.

Retired

10/1989 to 07/1990 Sheraton University City Hotel

3600 Chestnut Street,

Philadelphia, PA

Credit Manager:

Accounts receivable, collections, billing, opening and approving major credit accounts, prepare monthly statements, credit card charge backs, handling customer complaints.

03/1987-07/1989 London Equipment Co.

2301 Bryn Mawr Avenue

Philadelphia, PA

Assistant Bookkeeper;

Handling credit agreements, lease notes, accounts payable and receivables, conduct collections, billing, prepare monthly statements, corporate bank note reconciliation and estimating job expenditures, relieve receptionist for lunch and breaks, work main switch board for three companies.

09/1986 to 01/1987 John Wanamaker Dept. Store

1300 Market Street,

Philadelphia, PA

Accounting Clerk:

Processed cash draws and credit to accounts receivables

05/1984 - 09/1986 Barclay Brothers Printing

1300 Samson Street,

Philadelphia, PA

Billing Clerk, Receptionist:

Handling telephone, billing and invoice, customer service

EDUCATION

Christiana Secondary School Christiana, Manchester

Jamaica, WI

General Studies,

Area of interest studied Business Adm.

High School Diploma

Holy Family College Grant and Frankford Avenue

Philadelphia, PA

Certificate/ Credits -Criminal Justice/ Law Enforcement

Philadelphia Police Academy Philadelphia

Police Dept.

Diploma, Certification, State and Municipal level Police Officer training

Philadelphia Police Academy, Diploma

Certificate Municipal Police Officer Training : Common Wealth of PA

Florida Security Officer D licenses

215 Insurance license Life, health and Annuities, employee benefits 403B,457B, pension plans, long term care ( member of FINRA)

Continued update and training

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