Rhonda G. Chillus

**** *********

404-***-**** (cell) Toledo, OH. 43608 acs36l@r.postjobfree.com

http://www.linkedin.com/in/rpierce-vaughn http://www.linkedin.com/myprofile?editwp=&locale=en_US

PROFILE

HUMAN RESOURCES MANAGEMENT

Benefits Administration

Accomplished Manager with demonstrated success in process management, Governance, client relationship management, and the administration of group health insurance, Cobra, and voluntary benefits. Proven Leader with a strong cross-functional background in account management, HRIS implementation and administration, and leadership development. Adept at managing multiple administrative tasks and exceeding goals and objectives in fast paced environments where deadlines are critical.

CORE COMPETENCIES

Group Benefits

Maintain HRIS Systems

Recruiting & Hiring

DOL Compliance

Strategic Planning & Forecasting

New Hire On-boarding

Performance Management

Analytical & Problem Solving Skills

Training & Development

Annual Enrollment Process

Customer Relationship Management

Ethics & Conduct Training

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Developed a PTO/Attendance policy. Recognized no formal policy caused significant payment errors in vacation and PTO. Implemented a standard policy to record and track all accumulated time. Maintained records in compliance with DOL and employment law standards. IMPACT: Established a system to accurately maintain the company’s PTO/Attendance policy.

Led team to create a new hire orientation training manual. Assessed need for a documented process for new administrators. Coordinated team effort to evaluate target areas in a step-by-step process for new administrators and existing employees. IMPACT: Provided documentation for ongoing administration processes and a resource tool as processed were revised or improved.

Collaborated in the development of a diversity committee. Established committee to boost employee morale, offer recognition incentives, and engaged employees in activities to solicit suggestions for change and improvement. IMPACT: Improved employee morale and engagement by 27% based on surveys taken before and after during a three month period of activities.

Developed a tracking system for client accounts and issues. Implemented a client issues log to track all activity from annual enrollment to the follow up and post enrollment process. Utilized tool to better manage the annual enrollment process, generate status reports, for ongoing account management. IMPACT: Improved the client relationship due to the support tools and tracking system.

Established a new service level agreement strategy. Provided a service model with business/client expectations with deadline dates to complete each milestone and task for renewals. IMPACT: Ensured clients provided with a contract to sign and a service model with timelines for the renewal process.

TECHNICAL SKILLS & APPLICATIONS

PeopleSoft, Citrix, CICS, Clarify, SAM, SAP, HRB (ADP)

Autobene, Salesforce CRM, Selerix, MyTPA, TBA, Sharepoint, Microsoft Office Suite

EDUCATION

Masters, Human Resource Management

Keller Graduate School of Management, Alpharetta, GA

BS, Technical Management/HR (National Dean's List 2007, 2010) – DeVry University, Alpharetta, GA

AS, Business Administration/Marketing & Management – University of Phoenix, Atlanta, GA

Rhonda G. Chillus

404-***-**** (cell) Page 2 acs36l@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Aon, Lincolnshire, IL 2015 – January 2016

Benefit Service Manager

Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers.

Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate.

Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery.

Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery.

Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements.

Client Management

Participates in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings.

Conducts ongoing client status meeting.

Manages ongoing delivery of Annual Enrollment (Health & Welfare only).

Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s).

Shares his/her own in-depth client understanding with others, and uses that understanding to identify ways clients can be better served; coaches others on providing high quality service and building strong client relationships; and uses client knowledge to anticipate needs. Exhibits intuition, and displays willingness to tap into prevalent data.

USI, Roswell, GA 2009 – 2014

Benefit/Client Manager

Direct the annual enrollment process for benefit administration.

Manage call center team of customer service representatives.

Provide consultative support for client HRIS system applications.

Prepare activity status and dash board reports.

Coordinate weekly payroll file reports to clients.

Oversee Cobra processing qualifying events eligibility and terminations, notifications.

Manage day-to-day functions, escalations, and operations on client accounts.

NORTHWEST BENEFIT CORPORATION OF GEORGIA, Atlanta, GA 2008 – 2009

Manager of Administration

Directed budget allocation for departmental needs with oversight of program including

personnel training, recruitment efforts, cost reduction, and ROI.

Conducted meetings with clients, carriers, and vendors to focus on business growth and development needs, and increase alignment with all business partners.

Resolved sensitive issues escalations and challenges concerning client accounts with C level decision makers.

Conducted interviews for potential new hires

Managed staff engagement addressing retention, employment policies and procedures.

Created educational training and development opportunities.

Maintained business retention and growth by managing and conducting quarterly client service

surveys and site visits to improve relationships and increase communication.

Administered benefits, compensation, and bonus structure.

ADP, Atlanta, GA 2004 – 2008

Service Delivery Manager

Served in a client facing role managing executive level account daily operations.

Communicated proactively with clients on current trends and industry activity.

Participated in developing job and role descriptions within the department.

Managed client escalations (benefits, payroll, employee data, etc.) by processing and

maintaining client data.

Reviewed reports, payroll files, and employment-unemployment tax laws.

Prepared for SAS70 audit and GALLUP.

Led the diversity team to reduced absenteeism by 25% with employee engagement.

HEWITT ASSOCIATES, IL, FL, GA 1998 – 2004

Process Analyst

Conducted data reconciliation and clean up, payroll processing, reconciliation files, funding,

verification of eligibility for plans.

Ensured payroll files were loaded and posted to client accounts and reduced payroll

adjustment and errors by approximately 30%.

Maintained quality checked reports and communication going to clients.

PROFESSIONAL ASSOCIATIONS

Society for Human Resource Management

Cambridge Who’s Who for Professional Business Women

Society for Human Resource Management certification

Senior Human Resource Professional certification (July, 2016)

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