Customer Service Supply Chain

Avishek Das

Contact: +1-913-***-**** Email: acs361@r.postjobfree.com

Address: ***** ****** ******, *** ***, Fremont, CA, 94538

SAP APO Consultant / Module Leader – Award winning Achiever with Global Top IT Brands and Fortune 500 Clients

Specializing in operational business services and growth, innovation, and Enterprise technology development. Successfully planned, managed several cross-functional services, and led highly effective deliveries in tight timelines. Applied innovative thinking and deep knowledge of SAP to add value to client’s capabilities, strengths which paved the way to build new client-centric applications and streamline services to increase cost effectivity. Demonstrated superior ability to work with cross-functional senior leadership with differing priorities and coordinate a resolution valued by all involved.

Skills and Competencies

Solid understanding of Supply Chain Management

SAP APO Design and Development with Top Global Pharma Company

Strong SAP ABAP Debugging skills

In-depth understanding of Software Development Life Cycles and ITIL processes

Excellent Analytical and Troubleshooting skillsets. Champion in Root Cause Analysis and its solutions.

Excellent oral and written communication and client relationship management abilities

Innovative Thinking and Proactive Process Improvement Initiatives

Successful Module Leader and excellent team building abilities

Confident engaging with all levels of management

Work Experience

Tech Mahindra Americas Inc. (May 2013- Till Date)

Winner of Tech Mahindra Prestigious “Associate of the Month” Award

Spearheading SCM APO Deliverables for multiple counties across North America, Latin America and APAC

Successful Engagement and communication with different levels of Supply Chain Business Process Managers and Super users across different countries for Global Top Pharma Company

Achieved successful deliveries of multiple roll outs across different plants with 25% reduction in timeline

Executed end-to-end system tests and reduced application testing time by 30% by introducing a new testing framework

Simplified solutions and reduced solution delivery times by 20% with cross functional knowledge in Supply Chain Management

Successfully streamlined Supply Chain Management APO services to reduce ETA of resolution and enhanced compliance to SLA to 98%

Tata Consultancy Services (August 2008 – May 2013)

Winner of Tata Consultancy Services Prestigious “On the Spot” Award

Winner of Tata Consultancy Services “Highest Performer Ratings” (Top 5 % in whole organization) consecutively for 3 Years

Spearheading SCM APO Deliverables for North Americas Leading Greetings Card Manufacturer and Distributor

Successfully Led SCM APO roll-outs and enhancements successfully with immense cost reduction under challenging timelines of 30% lesser than usual

Efficiently Led SCM ABAP team in understanding, design and development of custom objects under 35% reduced timelines

Transitioned from predominantly technical roles to the functional side of technology, focusing primarily on business systems analysis

Spearheading the coordination of people from all backgrounds and levels on an on- and offshore basis alike

Proven an outstanding track record of transforming concepts into state-of-the-art realities which produce quantifiable improvements in profitability, performance, and business potential.

Strengthened Customer Service Orientation with effective client communication abilities

Academic Qualification

Bachelor of Technology (B. Tech) in Electronics and Communication Engineering with 86.5% marks. Department Topper for 3 times.

District Award Winner in Higher Secondary Examination with 89% marks.

District Topper in Secondary Board Exams with 94.5% marks.

Personal Interests

Community group involvement

Cooking

Reading Books

Contact this candidate