Lisa Marie Aceves 408-***-**** home 408-***-**** acs34y@r.postjobfree.com

Commercial Loan Servicing/Customer Service/Assistant Administrator

Summary of Qualifications

Commercial loan servicing with over 20 strong solid years background in a commercial note department as a commercial loan servicer I consistently met and exceeded deadlines in a timely fashion such as prepared and reviewed loan documentation using Laser-Pro and T-soft software. Created and maintained client data information profiles on various software, Funded and boarded loans using various software’s such as LAS-Navigator, AES, Jack Henry Silverlake and Horizon systems. Processed loan payments and loan disbursement request. Ensure collateral perfection on all types of collateral; responsible for post-closing documentation. Additional responsibilities included but not limited to producing monthly board reports using excel, reconciled general ledgers, created and updated department procedure using micro-soft word, trained employees as needed. Provided internal and external customer service, QC all work processed, processed non-post items. For 7 consecutive years I attended the WSUG annual meetings and bankers compliance seminars as needed.

EXPERIENCE:

Customer Service Associate, Walgreens, San Jose CA Oct., 2015 – Present

Customer Service

Cashier Register 1

Organize, maintain, restock, and clean the front area

Client Services Assistant, City Team, San Jose CA Aug, 2015 – Sept. 2015

Register families as they walk in; and assist them with attaining food, clothes, & furniture

Complete vouchers and enter information in the Client Services database

Organize, maintain, restock, and clean the shopping gallery

Maintain the Diaper and Hygiene cabinet.

Assisted with sorting clothes and other items that are delivered in the donation acceptance area

Ensure that all volunteers sign in and out

Maintain, restock and clean the pantry

Loan Signing Agent, Self-employed, Greater Bay Area, 2011-2014

Delivered documents to borrower

Identified and point out terms and conditions of the loan documents

Insured proper execution of the loan documents by obtaining a formal signature as instructed

Provided notary services on necessary documents

Delivered fully executed documents back to originator in a timely manner with no delays.

Commercial Loan Servicing Specialist, Fremont Bank, Fremont, CA 2005-2012

Conducted daily call back of all work processed the previous day

Call back all New and Renewed loans boarded on the ITI- LAS Navigator system

Reviewed generated loan reports for consistency and loan data is accurate and changes made on loans is true and correct, make changes as needed

Processed pay down and advance request

Boarded all Commercial loans, new and renewals onto the ITI- LAS Navigator core system

Created and perfect all commercial loan boarding and servicing procedures

Tested new and rapid releases on the ITI-LAS Navigator test system for any glitches before uploading to the core system

Processed non-post items on the EIM system

Trained new employees and further educate current associates on the ITI-LAS Navigator system

Produced Monthly funded board reports

Provided internal and external customer service on all commercial loans

Verified and confirmed that collateral on loans is perfected the loan is incompliance

Funding Assistant, Shipping and Acquisitions, Cedar Mortgage, Campbell CA 2003-2005

Reviewed all funding packages;

Prepared packages for funding and verified and retrieved all funding conditions;

Proceeded with funding upon the meeting of all funding conditions

Issued collateral packages to warehouse banks;

Established and maintained effective working relationships with investors through the communicating and deliverance of funded packages;

Managed investor requests and expectations through a variety of functions including the clearance of suspense items enabling the timely purchase of all loans;

Reconciled purchase advice;

Maintained the funding and purchased log;

Issued a variety of correspondence to key stakeholders including Goodbye letters and hazard endorsement letters to insurance agencies;

Copied, reviewed recorded and issued a variety of key documents including deed of trust and title policies; Prepared documentation as needed (back up documentation clerk), QC

Loan Processor, Manpower, San Jose, CA 2002-2003

Prepared Loan documentation

Called back loan documentation

Called back boarded loans

SBA Loan Processor, Greater Bay Bank, San Jose, CA 2001-2003

Performed various functions within the note dept.; Prepared Loan Documentation; Managed the boarding and funding of various Loans; Balanced Note Dept. General Ledger on a daily basis

T-Soft, Laser-Pro & Jack Henry, SBA documentation and Loan servicing system for boarding, payments, participation loans.

Requested a variety of reports including D&B, Credit reports, Flood search, Prelims, and review Title Policies.

Worked closely with stakeholders including Borrowers, Title Company executives and Loan Officers to ensure the timely closure of all loans.

Provided training for new employees

Reviewed boarded loans for accuracy and completeness

Worked closely with stakeholders including Borrowers, Title Company executives and Loan Officers to ensure the timely closure of all loans.

Provided training for new employees

Reviewed boarded loans for accuracy and completeness

Education: High School Diploma, San Jose High School, San Jose, CA

Reference information will be provided upon request.

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