Customer Service Representative and Receptionist

MARGO FURLONG ALOOF

*** ****** **** *****, ***** Florida 34473

352-***-**** • ***************@*****.***

CAREER OBJECTIVE

I had been a Team leader in most of my job history which includes commercial retail banking, reception manager of a large senior living corporation, Head teller at Bank of America for 10 years, 15+years experience working in customer service. My record reflects strong work ethic and my ability to work with the public would be a great asset to your company. I was able to train bank tellers. Company goals were an important part of my working requirements and I will always strive to meet or exceed my companies required goals. I am a people person and I work well with everyone

I come in contact with.

EXPERIENCE

Cracker Barrel, Ocala Florida 03/2015- till now

Retail Associate

Provide customer engagement in positive and approachable manner.

Assists in maintaining a clean, well stocked store for customers during their

shopping experience.

Independently stock shelves and recovers merchandise in store.

Greeting customers, assisting them with selection of merchandise, completing

transactions and answering questions regarding the features and benefits the products and services of the store.

Chambrel Pinecastle, Ocala Florida 03/2013 - 06/2014

Lead Concierge/ Receptionist

The primary goal of a concierge is to ensure residents have a pleasant experience.

Offering solutions and recommendations tailored to the needs of the residents

Manage schedule & event and remind residents of any appointments at doctor dentist, etc. arrange transportation for them. Outstanding customer service skills

Miami Postal Service Credit Union, Hialeah Florida 03/2012 - 12/2012

teller/ member service representative

Open and close accounts, provide routine maintenance such as ordering checks, atm & debit cards

Responsible for selling travelers checks, money orders, cashier checks

TROPICAL FINANCIAL CREDIT UNION, FT. Lauderdale Fl. 08/2010 – 12/2011

Member Service Representative

Responsible for the opening and servicing of member accounts.

Supervised tellers providing day to day leadership

Processed orders and coordinating product delivery

MEMORIAL EMPLOYEE FEDERAL CREDIT UNION, Hollywood, Fl. 04/2007-05/2010

Customer Service Representative

Helped customers by furnishing them information’s about the banking services and introducing them with the new schemes to be launched from time to time. Reconciled the cash drawer as well.

Allowed customers access to safe deposit boxes, following specified procedures. May monitor and review financial institution’s security procedures and control access to vault.

Counted and recorded currency and coin in vault.

NATBANK, Hollywood, Florida 10/1998-04/2000

Head Teller

Kept data of banking transactions. by making calls, sending mails, writing letters and apprising and performed the seniors about new developments taking place in the banking sector Collected the checks, drafts the correspondence

Introduced customer through calls with the products and services offered by bank. Maintained the records on the budget including the salaries of the employees and expenditures to be done on securities

BANK OF AMERICA, Hollywood Florida 02/1988-02/1998

Member Service Representative / Head Teller

Ensured all procedures and standards are followed by the teller team.

Assisted in administration of policies and procedures, performance management, vault cash management

Handled ATM machines and office equipment administration

Identified and worked on areas to raise the level of service provided.

Recognized sales and referral opportunities and referred customers

SUNTRUST BANK, Hollywood Florida 01/1982-06/1987

Teller Associate

Learning of policies and procedures

Some duties of a cashier are: Greet customers with a smile Accept deposits from customers and credit the account into their bank accounts Accept withdrawal requests from customer

responsible for attending to customer requests like cash deposits, cash withdrawals

Education

COLLEGE LASALLE MONTREAL, Canada

Fashion Design, 1972-1975

Fashion Merchandising 1972-1975

American Institute of Banking:1988

Principles of Banking: Law and Banking Principles

Bank Secrecy Act, OFAC, CRA, CTR, Reg. E, Reg. D, Reg. CC

Foreign Currency.

Gold Coast School of Real Estate:

Real Estate License :2005

Member Advantage: 2009

Course provides participants with skills to cross-sell bank deposit products and services.

Identify sales and referral opportunities and provide confident and effective referrals.

Language: Fluent in French.

Contact this candidate