Project Manager Management
Resume:
Sushma Aithal, PMP®
Career Summary: ** years of experience in IT Product and Services Business with expertise on Product, Program and Project management
COMPETENCIES & STRENGTHS OVERVIEW
In-Depth knowledge and hand-on experience in Project life cycle management using Waterfall and Agile methodologies.
End to End management of large programs comprising of multiple complex projects
Experience in developing, designing and supporting Banking and Financial technology solutions
Experience in Quality assurance, SPC, defect prevention activities
Facilitated Audits and Reviews for major accounts for compliance to the integrated Quality Management System including ISO 9001:2000, CMMi and ITIL framework
Leading People through inspired commitments, accountabilities, coaching and capability development
PROFESSIONAL ENHANCEMENTS
Certified Project Management Professional(PMP)
Certified on ITIL (Information Technology Infrastructure Library) Foundation Program
TCS Certified Internal Auditor( Process, Project and Management function Audits)
TCS Certified Performance Test Engineer
Foundation Certificate in Banking – Domain Academy
PROFESSIONAL ACCOLADES
Recognised as “Hi-Potential” Employee at TCS
“On the Spot” performance award for driving the knowledge management initiative for one of the key accounts of TCS
Identified as a key member for the Role & Competency in TCS Financial Services for BaNCS Product
SCHOLASTICS
Bachelor’s Degree in Engineering (Computer Science) from the University of Pune, India (2001)
TECHNICAL SKILLS
Languages : C,C++,XML,Unix Shell scripting, Oracle, PL/SQL, SQR 6.0, Power Builder
Tools : HP PPM, HP SM9, HP ALM, MS Project, MS Office, VSS, TFS
Operating System : Sun Solaris, Windows
Methods : Object Oriented Analysis and Design, UML
Domain Experience : Banking & Finance, Professional Services, Insurance
PROFESSIONAL EXPERIENCE SUMMARY
April 2003 to July 2015: Tata Consultancy Services (INDIA)
About the Organization: Tata Consultancy Services (TCS) is a global leader in IT services, digital and business solutions that partners with its clients to simplify, strengthen and transform their businesses
Roles Held: Over the 12 years of my experience at TCS, I raised through the ranks through delivering results and advancing my skills. I had held several roles starting from Developer, Technical Lead and Project Lead to Project Manager.
July 2002 to April 2003: Dell International Services, Bangalore (INDIA)
About the Organization: Dell International Services is a subsidiary of Dell India that provides product / technical support and services to Dell’s customers.
Role Held: Product Support Engineer.
PROFESSIONAL EXPERIENCE DETAILS
Aug 2009 – Jul 2015
Organization – Tata Consultancy Services (INDIA)
Business Unit / Account - Hi-Tech ISU, TCS Financial Services
Role - Project Manager
Accountabilities:
Managed projects for one of the Big4 Professional Services Firm and Support for TCS BaNCS suite of Products
Managing end to end execution of the project as per SDLC and ensuring on time & quality deliverables
Weekly Status Reporting,Status meetings & Follow-ups with required stakeholders, Risk Management
Managing team across various technologies working in shared model
Tracking the project plan & budget of project
Handled complex projects involving third party vendors and infrastructure redesign, Data Centre Operations Projects
Coordination with internal and external stakeholders for Product upgrades, Demos and Change management
Coordinating between Development, Release Management and Infrastructure team for successful implementation
Technical recruiting, resource mapping and on boarding as part of the Project Management Office(PMO)
Business Impact:
Led the Automation program for a leading Professional Services firm to optimise IT operations, reduce costs and streamline processes
Successful in driving the Knowledge Management initiative to improve the services for one of the key accounts of TCS
Consistent Project end feedback from the Clients leading to a good Customer Satisfaction score
Enabled revenue recognition through Renewal of contract and version upgrade
Utilised management and leadership skills to create a cohesive production support team able to support and maintain products across multiple geographies
Oct 2005 – Jul 2009
Organization – Tata Consultancy Services (INDIA)
Business Unit / Account - TCS Financial Services
Role - Project Leader
Accountabilities: Key accountabilities include the following:
Leading teams for Production Support of TCS BaNCS implementation for leading financial institutions, both at offshore and onsite
Released based maintenance of the product
Requirement analysis, impact analysis and effort estimation for the enhancements/change requests.
Managing SWIFT releases
Performance enhancement project deliveries
Metrics and Defect Prevention activities
Business Impact:
Built the product support team from the ground up
Reduction in Product Quality Issues
Consistent Customer Satisfaction leading to contract renewals
Apr 2003 – Sep 2005
Organization – Tata Consultancy Services (INDIA)
Business Unit / Account - TCS Financial Services & Insurance
Role - Developer/Technical Lead
Accountabilities: Key accountabilities include the following:
Design and Development of Banking and Insurance applications as per SDLC
Performance tuning of the components developed
Jul 2002 – Apr 2003
Organization – Dell International Services, Bangalore (INDIA)
Business Unit / Account – Product Support
Role – Product Support Engineer
Accountabilities:
Part of the Service Delivery Group to support Dell’s Home and Small Business Customers in the Europe, Middle-East and Africa (EMEA) region
Part a special task force to reduce the number of customer issues / escalations and drive overall improvement of business processes
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