Customer Service Support

PAULA SAAVEDRA

**** ****** ** # * ********* CA **509 951-***-**** **************@***.***

QUALIFICATION SUMMARY

Results driven highly motivated manufacturing professional with over 8 years of core manufacturing principles with broad experience in fast paced cGMP manufacturing environment. Ability to identify, troubleshoot, and resolve associated issues related to JD Edward System in order to minimize production downtime and increase output. Strengths include attention to detail, organizational skills, excellent communication skills, and time management. Supports interdepartmental information exchange with support groups, internal projects with key partners/contract customers, and assesses Inventory Control. CORE COMPETENCIES

Laboratory Information Management System (LIMS Tracking Samples)

Hot Dox (Corporate Documentation)

Track Wise (Training Records/Global Deviations)

Enterprise Resource Planning System: JD Edwards (Inventory System)

Device System Inventory (DSI)

Active member of the Safety Team Panel

PROFESSIONAL EXPERIENCE

Watson Pharmaceuticals/Actavis Corona, CA

Manufacturing Data Coordinator II, 02/13-Present

Provide assistance on projects associated with Food and Drug Administration (FDA) audits, Contract Manufacturing Vendors, and Senior Management including multiple buildings support.

Assist with training of employees on key Inventory Control programs and software.

Providing and issuing system ID-cards for employees.

Provide support to Senior Management collecting information from JDE system and report out findings.

Managing inventory by controlling/ adjusting waste residual.

Provide support to Training Department and Manufacturing groups to ensure compliance is met.

Provide assistance to Manufacturing groups with new employee training orientation.

Maintain Management calendars and schedule meetings as needed

Support of data entry of Packaging Downtime Report on a daily basis

Support new employee setup (computer and training)

Support of purchasing MRO supplies for Packaging GMP area as needed

Support entering purchase requisition (JDE) for parts and services as needed

Update power point slides for plasma screen on daily a basis (Flash reports, RFT, Training schedule, HR updates)

Plan department functions & Corona Site events (industry related meetings, employee work celebrations, team building, company fundraiser, company holiday event etc.)

Support with organizing team training for Operations

Assist with travel arrangements for staff

Watson Pharmaceuticals/Actavis Corona, CA

Manufacturing Data Coordinator I, 10/08-02/13

Maintain inventory control for all buildings, assess/correct transaction errors in JDE system thru Work Orders.

Assist with review of Batch Records, make necessary corrections according to Standard Operating Procedure (SOPs).

Assist with review, archive of log books, forms, and batch records.

Provided support to various groups not limited to; Quality Assurance, Manufacturing Operations, Warehouse, Procurement, Planning, Research and Development and Pharm Teach.

Participated in Kiezen events such as 5S, Continuous Improvement (CI), and Lean Manufacturing. Watson Pharmaceuticals/Actavis Corona, CA

Manufacturing Compression/Tableting Operator I, 04/07-10/08

Qualified Process Operator in Compression/Tableting.

Perform multiple in process tests to ensure quality and compliance was met which included; Friability and Disintegration, Hardness, Thickness, and Weight.

Ability to troubleshoot and identify potential issues that could adversely impact quality of product.

Performed multiple activities prior to start-up of operations and post completion which included: Assembly of the Tablet Press, Disassembly, and Tablet Press cleaning and maintenance. Watson Pharmaceuticals/Actavis Corona, CA/Kelly Services Temp Agency Corona, CA Packaging Operator I, 11/06-04/07

Performed general line assembly in a working controlled environment within a team while maintaining quality compliance.

Performed assembly and disassembly of multiple Packaging Lines in accordance to standard operating procedures.

Assisted with tablet bottle filling and package transition.

Performed cleaning of packaging rooms to maintain compliance and ensure no potential of cross-contamination between lots. Wal-Mart Rancho Cucamonga, CA

Sales Associate, 07/01-09/06

Provided assistance to customers with question or concerns in order to provide excellent customer service.

Front Desk answering phone calls and re-directing them to pertinent departments.

Responsible for maintaining work area organized and stocked.

Knowledgeable and trained to use inventory scanners for the purpose of ensuring merchandise was readily available and stocked.

EDUCATION:

Jurupa Valley High Mira Loma CA.

High School Diploma, Graduated 2000

RECOGNITIONS:

2011- Manufacturing Operations Recognition Program Develop People & Culture

“Working hard and making a difference for the company.” 2009- Manufacturing Operations Recognition Program Top three (3) Kiezen Events “You’re taking a process that needs improvement and make it work for everyone that uses it.”

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