Administrative Assistant Customer Service

AGATHA STRATOURIDES

Email: acs30y@r.postjobfree.com

QUALIFICATIONS

PROFESSIONAL: As an experienced administrative support provider, I focus on excellent customer service while performing duties autonomously and with teams. Activities during permanent and temporary employment represent contributions I offer future employers.

PERSONAL: I am punctual, have an excellent attendance record, and can work additional hours as needed. I adapt to routines, meet deadlines, and can present my work to a group.

SKILLS

TECHNICAL: MS Word, Excel, PowerPoint; Symphony, Outlook, Lotus Notes; Ariba, Concur, internet applications and search engines; human resources software, proprietary software.

HANDS-ON: Respond to correspondence with a strong focus on customer service; process attendance and expenses, reconcile AMEX Corporate Card statements; arrange domestic and international travel, visas, passports; coordinate events, calendars, teleconferences; perform financial needs analyses; manage projects; data management.

EDUCATION

New York University – B.S. with Majors in Marketing and in Management

New York University – A.A.S. with Major in CAIS and Minor in Quantitative Analysis

Katharine Gibbs School – Certificate in Secretarial Science

EXPERIENCE

Personal Property Management (October 2011 – Present)

Not in the workforce. Manage my properties by seeking and working with legal professionals, subcontractors, and other professionals necessary to handle activities which would prevent me from holding a paying position.

Attended Condominium Owners Association meetings and took minutes for the Board of Directors as recording secretary.

Attended Continuing Education courses to maintain Insurance Producer License (NJ 9474267)

IBM CORPORATION (May 2011 through September 2011)

Long-Term Assignment: Executive Administrative Assistant to two Executives and the IBM KMPG Sales Team

. Managed calendars using Lotus Notes and Outlook, involving international time zones

. Scheduled meetings, teleconferences, group events, and luncheons

. Processed expenses using WWER and reconciled statements

. Arranged travel, hotel, and ground transportation through OTR

. Prepared reports and created correspondence, responded to emails, and critiqued processes

PENN BOTTLE & SUPPLY CO. (April 2007 to December 2010)

Temporary Repeat Assignments of One to Two Weeks

Administrative Assistant to the Director of Logistics

. Provided telephone and reception coverage

. Provided support for absent assistant

. Created sales quotes on Glovia software program

. Processed and tracked FedEx/mail packages

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KENNETH COLE PRODUCTIONS (September 2009 – December 2009)

Temporary Repeat Assignments of Two to Three Days a Week

Receptionist:

. Greeted visitors, issued passes, controlled entry to main floor

. Answered telephones, directed callers, accepted mail and packages

. Maintained reception area and video advertisement at reception area

METROPOLITAN LIFE INSURANCE CO.

Temporary Assignment: Administrative Assistant to the Beneficiary Group (February 2009)

. Updated databases, prepared customized letters, annotated follow-ups, and prepared reports.

Temporary Assignment: Executive Administrative Assistant to the Sr. Actuary and VP of International Institutional Products and to the VP of International Individual Products

(September 2008 – December 2008)

. Performed heavy calendaring involving international time zones

. Scheduled teleconferences and webcasts

. Provided complex international travel arrangements and arranged for passports and visas . . Prepared meetings, agendas, made hotel accommodations, arranged transportation, etc.

. Created and distributed a “Welcome Packet” to international attendees

. Gathered actuarial data and incorporated data in spreadsheets

. Conducted basic actuarial analyses through internet search engines

. Created animated presentations and formatted presentations received from internal sources

THE DIVERSIFIED COMPANIES, DIVERSIFIED INSURANCE MARKETING DIVISION

(April 2008 – August 2008)

Part-time Positions:

Insurance Sales Assistant:

. Contacted prospects obtained through lead generation often involving heavy follow-up

. Scheduled appointments for the sale of medical and life insurance

Accomplishment: Received a bonus for each sale that I scheduled

HR Recruiting Assistant:

. Perused virtual resume submissions

. Screened and contacted candidates for interviewer

TEMPORARY AGENCIES (September 2007 – March 2008)

Light Industrial

CB RICHARD ELLIS, INC. (August 2007)

Temporary Assignment

Administrative Assistant

ALLSTATE INSURANCE CO. (January 2007 – April 2007)

Permanent Employment (Short-term)

Executive Assistant to the Branch Manager

UNITED PARCEL SERVICE (September 2006 - December 2006)

Temporary Assignment

Human Resources Assistant to the Director of Recruiting and HR Staff

Temporary Assignments (February 2006 – August 2006)

Light Industrial

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EVERSEAL INTERNATIONAL SALES CO. (Company was sold.)

(April 2005 – December 2005)

Permanent Employment

Executive Assistant to the President

Temporary Assignments (January 2005 – March 2005)

Light Industrial

CLINICAL CARDIOLOGY PUBLISHING CO., INC. (August 2003 – November 2004)

Permanent Employment

Executive Assistant to the CEO and to the Executive Editor

Temporary Assignments (November 1998 - July 2003)

Long-Term Assignments:

Liebowitz & Jurecky, LLP – Legal Secretary

Chiropractic Leadership Alliance – Administrative Assistant

Fournier Trucking – Administrative Assistant

TDI Harrison Transit Advertising – Executive Assistant to President

Short-Term Assignments:

Barbaro Electric – Repeat Assignments: Administrative Assistant; Receptionist

Swintec – Administrative Assistant

Morristown-Beard School – Secretary

Fraternal Order of Police c/o Barry Bishop – Personal Assistant

PRUDENTIAL INSURANCE COMPANY (November 1993 – October 1998)

Permanent Employment

Financial Services Representative (License: 9474267):

. Prospected for clients through referrals, leads, and other sources

. Sold and serviced annuities, variable, life, property and casualty products

. Presented financial plans to prospects, responded to their concerns, and closed sales

. Managed territory by identifying markets, telemarketing for prospects

. Analyzed prospect information, and identified products to meet prospect needs

. Collected premiums, issued receipts, responded to client requests, and updated databases

Accomplishment: Maintained a high persistency ratio

IBM CORPORATION

Permanent Employment

Senior Administration Specialist, IBM Services Business Unit

Supported C-level project managers in all areas of administrative support

Personnel Specialist, IBM New York Utilities Branch Office

Managed all areas of personnel for this department of approximately 100 to 150 employees including off-site locations for the branch

Senior Secretary to C-Level Branch Manager, IBM New York Utilities Branch Office

Customer Service Representative, IBM Customer Support Center

Secretary to International Education Executive, IBM World Trade Corp., Corporate Headquarters

Secretary, to HQ Administration Manager, The Service Bureau Corp., Corporate Headquarters

Recognitions:

IBM Means Service Award, branch manager awards, suggestion awards

IBM Achievement, Productivity, and Quality Improvement Award

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