PRINCESS DELA CRUZ

City of San Fernando Pampanga

Email Address: acs2zp@r.postjobfree.com

TRAINING ATTENDED

Eperformax Contact Centers & BPO

Global Communications & Management Academy (GCMA)

Pacific Star Bldg., Makati City

Course: Global Communications Training

Duration: October – November 2012

Call Center Academy of the Philippines

(A project of Mayor Herbert Bautista of Quezon City) Ortigas, Pasig City

Course: Call Center Training

Duration: September- October 2012

WORK EXPERIENCE

Trainstation Inc.

Brgy. Bagumbayan Libis, Quezon City

Duration: January 2013-April 2015

Position: Office Clerk / Receptionist

Job Description

- Response to phone and email inquiries regarding training programs

- Attend to Client’s basic inquiries such as training schedule and availability of Trainer’s.

- Send training invitation and training schedule to Trainer’s and Associate’s through email and SMS, as necessary.

- Provide clerical support including scanning, copying and faxing to management.

- Maintain electronic and hard copy filing system.

- Perform data entry.

- Provide certificates of completion per attendees per training.

- Track the attendance record of employees.

- Book air-tickets both for Trainer’s and Associate’s in and outside the country.

- Compiles and maintains records of quantity and type of training material, equipment and office supplies stocked.

- Counts material, equipment and office supplies in stock and posts totals to inventory records using MS Excel.

- Prepares list and cost estimate of materials for replenishment.

- Assist Ops Department in preparing of training materials.

- Assist Trainer’s during training.

CCK City Network Inc.

Shaw Boulevard, Mandaluyong City

Duration: January-April 2012

Position: Data Entry Clerk

Job Description

- Encodes paper-based documents including school records and hospital billings using computer

- Correct incorrectly entered data.

MediaWatch Me (Home-based online work)

Dubai, United Arab Emirates

Duration: March – July 2009

Position: Data Entry Clerk

Job Description

- Summarize news articles from Newspapers and Magazines, and encode correctly using MS word.

GMA Network Inc. (Practicum)

GMA Network Center, Edsa Cor. Timog Ave., Diliman, Q.C Duration: January-March 2010

Job Description

- Provide clerical support such as data entry, documentation, filing, faxing, and scanning

EDUCATION

College

Technological Institute of the Philippines (TIP-QC) Bachelor of Science in Information Technology (BSIT) Year: 2006-2010

Vocational Course

Polytechnic University of the Philippines

TechnoEntreprenurial Skills Development Center (PUP-TESDC) Associate in Information Technology

Year: 2005-2006

Secondary

Holy Angel University

Year: 2001-2005

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