Joe L. DiVincenzo

PO Box *****

Rio Rancho, NM **174

505-***-****

acs2zm@r.postjobfree.com

Work Experience

United HealthCare November 2002 August 2012

Health Advisor

Provided exceptional customer service in regards to health insurance benefits and claim inquiries

Consistently exceeded all company based metrics

Sprint February 2000 November 2002

Customer Solutions Specialist

Assisted customers with billing, account information and payments

Helped troubleshoot handset problems and programmed new phones

First Security Bank April 1999 February 2000

Vault Teller

Processed large amounts of cash deposits for major area businesses

Cross trained in all areas of the Central Vault

Education

Central New Mexico Community College August 2001 December 2006

Accounting Major

Completed 64 credit hours towards Associates Degree 3.70 GPA

Achievements/Awards

Service Hero Award Winner, United HealthCare: 2008 and 2010

Perfect Attendance Awards, United HealthCare: 2004 and 2005

Perfect Attendance Awards, Sprint: 1st quarter 2002 & 2nd and 4th quarters 2001

Skills/Qualifications

Data entry/keyboarding experience

Competent typing and computer skills

Excellent attention to detail

Strong problem solving skills

Ability to work in a fast paced environment under pressure and manage multiple tasks

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