JHOSELINN PEREZ

**** * ****** *** *** I-***, Denver, CO 80247 acs2qw@r.postjobfree.com 720-***-****

SKILLS & ABILITIES

Fluent in English and Spanish, detail-oriented, flexible team-player who prospers in any-paced work environment, and a highly critical thinker with effective researching skills. Knows Agile Project Management, SDLC, Axure, JIRA, HTML, CSS, SQL, PHP, JavaScript, wire-framing, prototyping, site design, use case/flow diagramming, Excel, Visio, Access, Photoshop, Adobe, CiviCRM and Voter Activation Network.

EXPERIENCE

NEW AMERICAN ACTIVITIES LEADER & SHELVER DENVER PUBLIC LIBRARY

AUGUST 2015-PRESENT

Assist immigrant community members and other library patrons with navigating the citizenship application process, learning computer skills, learning English, job searching and resume building. Organize library inventory according to Dewey Decimal system and update patron activity records using an array of different systems.

LAB LEAD UNIVERSITY OF WISCONSIN-MILWAUKEE, AOC

SEPTEMBER 2014-MAY 2015

Trained lab users in how to utilize multiple software and was in charge of maintaining hardware updated, as well as generating daily reports to my manager that kept track of patron lab usage. I was also in charge of coordinating schedules for all lab employees and training them in operational changes.

IT HELPDESK TECHNICIAN UNIVERSITY OF WISCONSIN-MILWAUKEE, SAITS

SEPTEMBER 2013-JUNE 2014

I worked on helpdesk tickets using various database programs and applications, assisted various UWM departments in fulfilling IT work order requests, worked on active directory and other OS maintenance, and updated hardware as needed.

BARISTA UNIVERSITY OF WISCONSIN-MILWAUKEE, THE GRIND CAFE

AUGUST 2013-JUNE 2014

I handled the register, did product stocking and inventory, assisted customers, created various café beverages and bakery, cleaned unit, removed waste, and lifted 20lbs+.

DATABASE COORDINATOR VOCES DE LA FRONTERA

MARCH 2012-AUGUST 2013

I was the main employee in charge of all technical aspects of the non-profit, which included: maintaining the newspaper subscription database, assisting CFO with financial data keeping and government reporting, administrating multiple information systems for electoral campaigning, developing field strategy and executing a few GOTV campaigns, volunteer management, supervising an assistant, developing an in-house database system that met specific business needs, and creating a few websites for multiple programs of the organization.

CUSTOMER ASSOCIATE FIS GLOBAL

APRIL 2011-FEBRUARY 2012

Helped customers with account inquiries, as well as opening and closing accounts. Daily reporting, logging customer interactions on a ticket system, and handled 30+ calls per hour.

EDUCATION

UNIVERSITY OF WISCONSIN-MILWAUKEE, MILWAUKEE, WI

BACHELOR OF SCIENCE IN INFORMATION SCIENCE & TECHNOLOGY

3.7 GPA. Actively involved in the UWM Student Association, LeadHer, Women in IT, Youth Empowered in the Struggle, and the ACLU of Wisconsin.

REFERENCES

JEREMY MITCHELL, PRINCIPAL

J. MITCHELL DEVELOPMENT STRATEGIES

Cell: 469-***-**** E-mail: acs2qw@r.postjobfree.com

LESLEY SALAS, GRANT MANAGER

AMERICANS FOR IMMIGRANT JUSTICE

Cell: 305-***-**** E-mail: acs2qw@r.postjobfree.com

SUSIE M. HIGGINS, OPERATIONS & ACCOUNTING COORDINATOR

AMERICA VOTES

Work: 202-***-**** Cell: 414-***-**** E-mail: acs2qw@r.postjobfree.com

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