Administrative Assistant Customer Service

Renee Metcalfe

*** *. ***** ****** *******, TX **092

Cell 817-***-****

*************@*****.***

EXPERIENCE:

**/** – 09/15

ASSISTANT VICE PRESIDENT BANKRUPTCY SPECIALIST SR.

Bank of America / Addison, TX

Ch 7 and Ch 13 Motion for Relief Referrals

SME Attorney Transfers and Transitions

Assisted with mark up of Job Aid for Attorney Transfers for MFR Process

MFR Validation In Line QA

Inline Review Group for Chapter 7 MFR Referrals

Received Bronze awards 5/2014, 10/14, 12/14, 2/15

AS400 / AACER / LHIS / BAPS / NDC / LPS / SharePoint

6/10 to 12/13

ASSISTANT VICE PRESIDENT BANKRUPTCY SPECIALIST SR.

Bank of America / Simi Valley, CA

Proof of Claim (POC) Validations

POC QC Auditing

Assisted with mark up of procedures / training new associates in Simi Valley location

Assisted manager with daily reports for multiple teams

Chosen to Travel to multiple Texas BAC locations to conduct training classes

Assisted with re-vamp of MFR (Motion for Relief) Procedures and training in Simi Valley location

SME (Subject matter expert) chosen to do walk-throughs with Global Compliance on current procedures as well as do side by sides with Proficiency Coaches to teach them the processes

Received a Gold, Silver and two Bronze awards for all my efforts from Nov 2012 – Nov 2013

Signing authority on behalf of Bank of America for court documents

AS400 / AACER / LHIS / BAPS / NDC / LPS / SharePoint

08/09 – 09/09

ADMINISTRATIVE ASSISTANT

Techflow – Temporary Assignment to Explosive Safety Department – NAWS China Lake, California

Provide administrative support to Explosive Safety Officer and support team

Delegate Phone calls

Prepare correspondence, memos, and update slides for various training classes and briefs

Attended and certified in BEST (Basic Explosive Safety Training)

Active Interim Government Secret Security Clearance

2/09 to 6/09

BANKRUPTCY SPECIALIST SENIOR – MLO LOAN SERVICES

Bank of America / Countrywide Home Loans Fort Worth, Texas

Cash processing / Trustee check distribution

Loan, POC, and Ledger auditing

AS400 / AACER / NDC

4/03 to 12/08

BANKRUPTCY SPECIALIST / QUALITY CONTROL AUDITOR

Ascension Capital Group / Ramsey Law Firm, Arlington, Texas

Maintain portfolio of Chapter 13 bankruptcy filings for national automotive lenders

Filing of Notice of Appearances and various related motions and pleadings with the United States Bankruptcy Courts

Provide customer service to both clients and their customers,

Negotiate with attorneys to get value in my client's best interest

Analyze court documents to determine need for litigation proceedings

Proficient use of PACER/RACER and USPI

Review and Analyze multiple court jurisdictions guidelines and rules

Employee of the Month August 2006 and March 2007

Promoted to Quality Control Auditor in February 2005 (duties listed below)

1) Review and correction of daily operating reports going to client

2) Performing monthly audits on 150 bankruptcy specialist’s files to ensure quality and that proper procedure was followed

3) Review and correct daily closing reports including making sure payments were applied to correct claims

4) Special projects include:

- Employee Development Group and India Audits

- Assisted training and management to rewrite procedures for the company through the DE- LINK process (Entranet)

- Former member of ERAG (Employee Roundtable Advisory Group)

5/00 to 1/03

ADMINISTRATIVE ASSISTANT

BGK Texas Property Management, Grand Prairie, Texas

Provide administrative support to Regional Manager

Delegate maintenance calls to the appropriate engineers

Prepare correspondence, memos, lease abstracts, and mileage charts, using Windows

Maintain calendar and set appointments for tenants use of Conference Room

Screen callers for administrative staff

Kept accurate administrative files for all tenants and vendors

Maintain office supplies/equipment and performed purchasing

9/97 to 5/00

ADMINISTRATIVE ASSISTANT

Colony Group, Inc., Arlington, TX

Prepare and place orders to vendors for AAFES/ NEX stores throughout the US

Prepare weekly mailings for 50 representatives throughout the US and overseas

Kept accurate administrative files for all vendors

Prepare memos, check sheets, and order forms using MS Word and Excel

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