Customer Service Field

SUMMARY OF QUALIFICATIONS

Experienced professional with 20+ years background in business solutions, including solid troubleshooting techniques and expertise in servicing Panasonic, Konica Minolta, Mita and Toshiba office equipment

Strong customer service skills with the ability to establish new business relationships and negotiate contracts

PROFESSIONAL EXPERIENCE

OUTERWALL 08/2014 – PRESENT

Contract Field Service Technician

Responsibilities included maintaining high levels of uptime through the efficient resolution (repair/maintenance) of major/minor technical issues including robotic manipulation with a computer interface on sample dispensing kiosks

Maintained inventory and cash collection for kiosks within an assigned geography

Performed basic networking and customer service

Performed acceptance testing for V2 Beauty kiosk

RR DONNELLEY 05/2014 - 8/2014

Machine Operator

Operated mail processing machines

Serviced mail processing machines-replacing belts, clearing jams

ILLINOIS BUSINESS SYSTEMS 03/2014 - 5/2014

Field Service Technician

Performed on-site repairs of Kyocera and Sharp office equipment

Performed basic networking and customer service

MILLENNIUM BUSINESS MACHINES 12/2011 - 3/2014

Field Service Technician/Manager

Solicited new business and negotiated contracts

Developed service proposals

Provided customer service

Provided on-site service repairs for Konica Minolta office equipment

COPIERS WORLDWIDE 10/2007 - 12/2011

Field Service Technician

Provided on-site service repairs

Provided training and technical support for junior level technicians

REMCON LTD 10/2004 - 12/2007

Field Service Technician

Provided on-site service repairs for copiers, faxes, and printers

Provided technical support to entry-level technicians and customers

AMERICOPY OFFICE PRODUCTS 10/2000- 11/2003

Field Service Technician

Supervised and trained technicians

Provided technical support to technicians and sales representatives

EDUCATION

Applied Science/Triton Junior College Fall 1995-Spring 1996

Consumer Electronic Training Center, Certificate Received 11/1994

REFERENCES AVALABLE UPON REQUEST

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