JODI L. BROWN

*** ******* *** ***** ** Poplar Grove, IL 61065

815-***-**** acs2fu@r.postjobfree.com https://www.linkedin.com/pub/jodi-brown/70/246/2b3 MANAGEMENT & CUSTOMER SERVICE PROFESSIONAL

Customer Satisfaction Financial Management Project Management Motivated, innovative, and tech-savvy leader with more than 20 years of experience in business management, customer service, and finance. Possesses a unique combination of strategic planning and relationship development skills, combined with a demonstrated ability to spark process improvements in large, dynamic organizations. Drives revenue and quality by pairing unique, effective sales strategies with core understanding of financial theories and strategies. Seeks to benefit top organization by combining background knowledge and leadership experience in management role.

General Ledger

Accounts Receivable/Payable

Customer Service

Office Management

Project Management

Collections

Financial Reporting

Tax Preparation

Quicken

10 Key

Microsoft Office

Lotus

PROFESS IONAL EXPER I ENCE

ORDER OF MERIT PRODUCTS, Poplar Grove, IL 2012 – Present Owner/Principal

Generate $70,000 in revenue each year by selling slightly used toys/books/household products on Amazon.

Boost customer satisfaction by strengthening relationships while selling customer products for them online.

Ensure accuracy by managing accounts receivable, accounts payable, and year-end tax reports.

Reduce error by overseeing product shipment, including third party drop shipments for purchases. THE MOVIE MACHINE, Poplar Grove, IL 2010 – 2012

Owner/Principal

Achieved $45,000 in revenue by serving about 326 customers each week with DVD kiosk vending machine.

Catalyzed quality by uploading movies and video games with Teamviewer*6.

Demonstrated efficiency/drive by maintaining product lists and uploading movie trailers from remote locations.

Reduced risk by maintaining kiosk hardware.

GBS MEDICAL BILLING SERVICE, Poplar Grove, IL 1993 – 2010 Owner/Principal

Built strong relationships with all stakeholders by signing contracts with new clients and doctors.

Ensured smooth billing transactions by electronically filing government/private insurance claims.

Secured payments by working with insurance for reimbursement & making customer payment arrangements.

Achieved accurate reporting by overseeing patient statements and account receivables using Medisoft, as well as year/month-end reports for filing fiscal year taxes. Early Career History:

Proof Machine Operator for NBD National Bank & Chase Manhattan Bank Customer Service Representative and Proof Department Professional for Home Shopping Network Network Analyst/ATM Card Processor/Wire Transfer Operator for EDS/Cuna Data EDUCAT ION, RECOGNI T ION, & VOLUNTEER I SM

Associate Degree in Animal Science, International Correspondence Schools, Scranton, PA Order of Merit, Awarded by Republican Congressional Committee for Writing No Child Left Behind Dissertation CWL Public Safety Commission, Mitigated risk by raising awareness of danger and influencing decision-making. Kids Clothing Exchange, Created event that enabled parents to obtain appropriately sized clothing for children. Lake Committee, Solved geese overpopulation problem in a humane and environmentally friendly way. Rec Center Commission, Created programs and managed budget as chairperson.