Customer Service Sales

SUMMARY

Professional bilingual individual with extensive experience in contract management, automotive marketing & business development for sales and service. Out-going energetic team player with the ability to work with customers, understand their needs and deliver excellent customer service. Proven record of maintaining high quality working relationships with customers and corporate. I possess excellent communication and interpersonal skills in English and French, detailed oriented and have strong organizational skills.

AREAS OF EXPERTISE

Strong interpersonal/ communication skills

Automotive Marketing and Call Center

Contract/Sub-Contract Management

Customer Service Relationship

Motivated in a team environment to achieve common goals.

Excellent Organizational & Analytical Skills

Process Development & Implementation

Leadership & Coaching

Project Management

PROFESSIONAL HISTORY

The Car Girls – Business Development Centre Representative (Part-time) 2014 - Present

Support Automotive Dealers at the front line of their telemarketing campaigns and engage their existing customers by communicating the dealers’ latest marketing initiatives such as private sales, lease end renewal options and service appointment reminders.

Contact customers, schedule sales and service appointments, ensure they are properly recorded and transmitted on time to the dealers.

Mary Kay Cosmetics Ltd. – Sales Director (Self Employed) 2007 - Present

Accomplishments:

Achieved Directorship within 3 months building an initial team of 24 team members;

Qualifying within 4 months to the corporate car program award;

Experience:

Built and maintained a large loyal customer base by identifying their needs, providing personalized service and focusing on delivering high customer valued services and trusting relationships;

Coached team members on approaches to obtaining successful result in personal one-on-one customer relationships;

Promoted corporate customer retention, incentive sales programs and leadership development programs to team members;

Created and issued a Monthly Team Newsletter incorporating previous’ month sales results, upcoming events, recognition for individual goals achieved, and corporate and team challenges for the upcoming month;

Develop Marketing and lead generation initiatives such as: Trade Shows, Welcome Wagon Program for various geographical part of Toronto and suburbs, participated in community fundraising initiatives, attend networking group, social media promotions and created product surveys for warm chattering and cold calling

Accenture Inc. - Contract Management June 2007 – February 2011

Accomplishments: Developed and integrated Contract Management processes and tools to blend contract compliance needs within various business unit’s needs, resulting in a closer alignment of the corporate goals of increased contract compliance, risk mitigation, and protecting and enhancing margins while building solid relationships between Accenture’s business/client units.

Experience:

Acted as the primary contact between the project team and/or business unit and legal and commercial; ensuring all legal and contractual matters were addresses efficiently and promptly;

Identified risks and issues, and provided alternatives leading to best solution;

Prepared and distributed information regarding contract status, compliance or modifications;

Responsible for informing the project team of the requirements of the contract and monitoring compliance;

Developed and integrated contract management tools, templates, methods and processes for various engagements;

Established and implemented Contract Management processes to reflect contract requirements and protect company best interest.

MDA – Sub-Contracts & Contracts Administrator Jan 2004 – June 2007

Accomplishments: In conjunction with the Hubble Program Office successfully recommended solutions in order to compress the schedule by removing various obstacles which jeopardized the achievement of the project; effectively negotiated an 11% reduction on the supplier’s quote which brought the price back in line with MDA’s budget.

Experience:

Provide functional administration of contracts for several Program Offices;

Lead or support business units in negotiations with customers;

Prepare and issue all contractual correspondence. Issue contract notices to functional department on a timely basis;

Monitor program activities, work scope changes and alert responsible management of areas of potential risk or non - conformance. Ensure that closure procedures are implemented in conjunction with Program Management and Finance.

Rogers Communications Inc. – Contracts Administrator April 2003 - April 2004

Accomplishments: Facilitated Rogers Communications users groups in understanding purchasing policies and benefits of utilizing the Purchasing Department while building a solid relationship between the Human Resources Group and Purchasing Group. Demonstrated outstanding relationships building, follow-through, resulting in 25% additional business with projects ranging from $50,000 to $10,000,000 per year.

Experience:

Worked in partnership with internal and external customers in ensuring that business requests were researched accurately and promptly handled;

Prepared and issued Request for Proposal and Request for Quotation focusing on improving pricing, services, process improvement, terms and conditions within customers' deadlines;

Analyzed RFP's and RFQ's responses and provided executive summaries for recommendations and award of contracts;

Monitored closely the status of events of on-going projects and produced a weekly report to Management on the projects status' and course of actions taken with customers and other various groups involved in the development of the projects. Prepared and distributed final projects documentation for the legal and accounting department, as required;

Drafted and issued contractual documents based on the responded criteria; price, quality, service and contract compliance issued in the RFP. Liaised directly with the legal department, reviewed the contractual documents with the suppliers, and ensured accuracy of the deliverables and business terms and proper execution of documents.

OTHER RELEVANT PROFESSIONAL HISTORY

Oracle Corporation – Contracts Administrator

Bombardier Aerospace, Regional Aircraft, Executive Assistant to VP Contracts & Contracts Administrator

Mitsubishi Motor Sales (Canada) –Assistant to Marketing & Vice President

Sun Chemical (Montreal) - Office Manager, Eastern Canada

Education & Professional Training

Project Management Seminar

Federal Acquisition Regulations (FAR) Seminar

Fundamentals of Contract Law Seminar

Business Writing Workshop

Strategies for Successful Proposals

Six Sigma Facilitator Seminar & Six Sigma Analyst Training

Karrass Effective Negotiation

University of Montreal, courses towards a Certificate in Translation

Graham Business College, Fundamental Accounting

Languages

English/French Fluent spoken & written.

Contact this candidate