Rocio Rodriguez

acs2a7@r.postjobfree.com

Qualifications Profile

Goal-driven and performance-focused professional, offering broad-based experience in project management, resource allocation,

procurement oversight, and human relations. Interested to pursue an engaging management position to proactively utilize skills and

expertise honed from years of leadership and administrative background. Highly effective leader and team player; armed with keen

attention to detail and well-defined communication, problem-solving, organizational, and multitasking skills. Bilingual in English and

Spanish.

Core Competencies

Administrative and General Management

Strategic Planning and Implementation

Continuous Process Improvements

Operational and Technical Support

Employee Training and Supervision

Client Relations and Negotiation

Information Systems Management

Cross-functional Leadership and Team Building

Professional Experience

Manhattan Eye, Ear, and Throat Hospital (MEETH), North Shore–LIJ Health System New York, NY

Practice Office Supervisor 2015

Provided expert leadership to various areas of human resource management, which included hiring, training, employee discipline, and

performance evaluation.

Consistently guaranteed the timely completion of performance appraisals, while monitoring the appropriate streamlining of

credentialing and re-credentialing processes.

Played a vital role as liaison to lawyers while solely maintaining legal records and ensuring the adequate inventory of all supplies.

Directed non-clinical staff and daily operations institution-wide, including the analysis, recommendation, and execution of approved

and compliant workflow changes.

Drove performance improvements as reflected in maximizing operational service through efficient scheduling, assignment, and monitoring

of work duties.

Fromer Eye Centers New York, NY (2006–2015)

Office Manager 2014–2015

Initiated the effective hiring, recruitment, and training of personnel, while acting as liaison and primary point of contact in

resolving disputes/issues throughout the center.

Proficiently monitored and evaluated operational records and reports encompassing patient flow and sales to significantly project

future business while identifying profitability and areas for improvement and future success.

Optimized staff productivity and work quality by proactively directing and motivating the staff, which included the evaluation of work

activities and performance.

Supervisor of Technical Operations; and Contact Lens Coordinator 2006–2014

Oversaw a wide range of office functions, including computerized scheduling, electronic billing, data management, reimbursements, and

collections.

Assumed full accountability in efficiently supervising the technicians’ daily workflow; monitoring and administering the inventory;

and solely maintaining customer prescriptions, work orders, and payment records.

Facilitated training to the staff regarding the utilization of automated systems as well as the implementation of new procedures and

software companywide.

Quickly resolved all complaints by coordinating with the staff and patients.

Master-planned and strategically led various activities, which included managing sales promotions and presiding over staff meetings as

necessary.

Education

Associate’s Degree in Office Administration and Business: 2007

Katharine Gibbs School New York, NY

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