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Customer Service Technician

Location:
Woodbridge, VA
Posted:
January 12, 2016

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Resume:

Anthony Smith

**** ********* *** **** ********** VA 22191 acs29q@r.postjobfree.com

Phone: 571-***-****

Summary of Qualifications

Advanced training and experience in network systems installing and configuration. Established working knowledge of windows 9x/NT/2000, Network Sniffers, Microsoft Suite, and Lotus Notes. Protocols include: TCP/IP, PPP, IPX, and SNMP. Supported all of enterprise networking needs, including: Network Security, Pentium-and RISC-based Workstations and Servers, Network Applications, E-Mail, Databases, Internet/Intranet Applications, Network Peripherals, Magnetic/Optical Storage, Uninterruptible Power Supplies, Networking Components and Transmission Media, Hubs/Routers/Switches, PBX/IP Voice System. Flute testing, Fiber Unican connector SC, ST, MTRJ. Installation of Cable and Fiber.

Experience

January 2015 – Present; Mastech/Tek Systems; Baltimore, MD; Central Office Technician

Install, maintain, test and repair complex switching, circuit, network and data/digital equipment.

Perform some installation and troubleshooting on data/digital or CPE equipment. Conduct

survey and analyze alarms, test lines and trunks. Remove or replace connections on wire distributing frames. Perform turnup, acceptance, installation and provisioning of DS1 & DS3 (or higher). Maintain batteries, rectifiers and fuse alarms in central office power plants

place, test and splice fiber optic cable. Maintain detailed records/logs of daily activity.

October 2012 - January 2015; SYNERGY TELCO, Westgrove, PA; Field Service Engineer

Perform installation and repair work both at the customer premises and within the central office environment. This includes DSL loop testing and repair, premises wiring, router configurations, and cooperative testing and troubleshooting with ILEC technicians. Also perform Central Office maintenance, installation and upgrades of DSL equipment, perform MegaPath and customer based T1 and T3 turn-ups, installation of wireless equipment, cable installation. Knowledge and experience with DSLAMS, routers and Carrier facilities. Install, troubleshoot, and maintain high-capacity (broadband) transmission equipment in MegaPath’s service area, work with other providers of transmission capacity to resolve problems with circuits. Install fiber jumpers and associated supporting structure, fiber equipment and install of some DC power equipment. Experienced in VOIP and voice services as well as knowledge of Alternating Current installations.

August 2008 – October 2012; ASC, Bethesda, MD; Maintenance Technician

Provided the following services for 15 properties. Responsible for the completion of all maintenance service requests as assigned. Work within expense limits established. Maintain inventory controls for cost effective operations. Coordinate special projects as directed by the Property Manager. Assist in monitoring all work being performed by outside contractors. Responsible for 24-hour emergency maintenance service as scheduled. Carry cell phone as required for on-call maintenance. Monitor and maintain all building systems as assigned. Complete grounds work as directed by Property Manager which may include picking up trash, sweeping curb and dumpster areas and maintaining landscaping beds and other areas. Responsible for alerting the Property Manager of any unusual occurrence and/or damage that have taken place or that may occur. Assure safety standards are used which comply with all company, local, State and Federal guidelines.

January 2008 - August 2008; VI-TEL, INC., Raymore, MO; Business System Analyst

We work on design, test, documents, build, and operate complex IP//MPLS networks, DOB mgmt, and security solutions. Deploy and support Cisco Volp, train others and evaluate vendor products. Exp’d with OSPF, MPLS, Qo5, Firewalls, Cisco, and Juniper. Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

June 2007 – January 2008; PowerSolv Inc., Reston VA; Software Developer

Develop and direct software system testing and validation procedures, programming, and documentation. Consult with customers about software system design and maintenance.

Respond to end-user device problem calls (Data, MS software, PCs, Printers) report by direct user, Contact or assignments received from the Help Desk. Monitor the net backup system, Performed monthly and client restores as per request.

October 2005 – June 2007; NetCo/Multimax, Chantilly, VA; Network Engineer Field Technician

Obtain and evaluate information on factors such as reporting formats required, costs, and security needs to determine hardware configuration. Team lead in the implementation and maintenance of network devices including mounting, configuration loading, troubleshooting, support, and routine maintenance as directed by site management. Participated with other site engineering and technician staff in all areas of work assignments, on-call duty support, and matrix resource sharing with other locations as required. Observed and reported site network performance and capacity issues to the Lead Engineer. Supported maintenance of the site BAN/LAN design and device configurations in accordance with established policy and procedures. Continually maintained and expanded technical knowledge and certifications in Cisco equipment. We also work integrating EBTS/CDMA equipment. I also install cat 5, cat6, and fiber,single and multimode . Terminated fiber and cat 5, cat 6, cable. Install conduit when needed. We also used a Flute tester to check fiber and copper cable once it terminated. We put together Racks for ladder and Raiser cable.

February 2005 - October 2005 ; Data Staff Inc., Raleigh, NC; Software Engineer

Coordinate software system installation and monitor equipment functioning to ensure specifications are met. Analyze user needs and software requirements to determine feasibility of design within time and cost constraints. Store, retrieve, and manipulate data for analysis of system capabilities and requirement Installing the Nortel Norstar 5.0 System, installed cat 5 and cat 6, terminated to 110 blocks, set up video camera security systems, installed fiber and ensured good customer service. mounted racks, responsibility that demonstrates competency with network design, operational support, hands on implementation, configuration and trouble-shooting of networking devices such as router and switches with Cisco experience. We also install the EBTS & test the site equipment. An I keep inventory on all the equipment and installation jobs that went on at the site.

March 2004 - February 2005; American System Corporation, Chantilly, VA;

Telecommunication Technician

Responsible for performing technician task such as installing cat 5 and cat 6, fiber and patching fiber jumpers from station port to the Cisco switch, Air Blown Fiber Optic Systems. Worked service and performed all the maintenance requirements, including Moves, Add and changes for Government Facility.

September 2003 - March 2004; Net100, Chantilly, VA; Voices & Data Technician

Pulled cable, cat 5 and cat 6, termination on 110 block, used flute to test circuits. Developed a variety of maintenance programs that can be tailored to suit each of our Customer’s specific needs. Whether they require full time dedicated personnel on site or occasional service calls.

January 2001 - January 2003; Tellabs, Warrenville, IL; Field Service Engineer

Test & turn-up for Verizon at the Central Office, programmed and monitored alarms on Titan 5500, 6500, and 7100.Complete all port expansion, and upgraded systems. Proficient with Red Hat Linux versions 6.1 through version 7.3. Responsible for Linux-based network scanning software such as Nmap, Saint, and Nessus. Install, setup, and maintained Real Secure 7.0 Network Monitor and Network Senor. Supervise the work of programmers, technologists and technicians and other engineering and scientific personnel. Confer with systems analysts, engineers, programmers and other to design system and to obtain information on project limitations and capabilities,performance requirements and interfaces.

May 1996 - January 2001; Sprint, Reston, VA; Network Operation Technician

Performed digital transmission and Dacs connects, troubleshoot and maintained private line circuits and ensured proper line circuits and ensured component provision layout and accurate digital cross connections or mapping point to point testing remotely. Responsible for the installation and configuration of Cisco routers and switches. Tested and trouble shoots network problems and solve in a timely manner. Create engineering design documents for BAN/LAN.

Respond to helpdesk concerning the Sprint LAN and WAN. Proficient in splicing Single-mode and Multimode fiber. Interpret complex diagrams, work orders, schematics, and plans to set-up, remove, add, or replace equipment. An test T1, T2, & T3 ckt. An all wireless for cell phone and tower work in ala. Team lead for 8 people.

May 1996 – January 2001; Allied Barton, Atlanta, GA; Guard (part-time)

Secures premises by patrolling facility. Served as a general security presence and visible deterrent to crime and client rule infractions; detect suspicious activities and watch for criminal acts or client rule infractions at or near assigned post which may be a threat to the property, client or employees at the site. Reported all incidents, accidents or medical emergencies. Responded to emergencies, such as medical; and to alarms, such as fire and intrusion by following emergency response proceedings.

June 1985 – May 1996; AT&T Federal, Mclean, VA; Installation Technician

Received a Top Secret Clearance, installed fiber connections, coax and copper 2pair Twisted cable, cat3, works with the Video Distribution System similar to in-house system. Maintained the aspen system and Ricoh secure fax machine. Operated help desk, which we established to provide long-term customer service and support. Provided computer and manpower resources needed to operate help desk either in, or in support of, customer facilities. ATT hold Help Desk 2000tm Certification and we are able to infuse best industry practices into help desk operations.

Education

Strayer University, currently attending, BS in Information Technology

ITT Technician Institute, 2012; MGR Software and Data and Telecommunications

1985 Dunbar Senior High School, Washington D. C.; Diploma: Pre-Engineering

Training

2004 American Systems Corporation Chantilly, Virginia

Certification: BICSI; 2004 American Systems Corporation Chantilly, Virginia

Certification: ANSI; 1999 Sprint, Reston, Virginia; Certification: CCNA – Cisco Certified Network Associate; 1990 AT &T, McLean, Virginia; Certification: STU II & STU III Secure Phones; 1990 Learning Tree, Fairfax, Virginia; Certificate: AT & T 5ESS Switch;

Trained and certified by Today’s Leading Manufactures Chantilly Virginia: Including Avaya, Ortronics, Berk-Tek, Hubble, Leviton, NORDX/CDT, Sumitomo, Panduit, Corning, and 3M Volition.

Accomplishments

June 2006: NetCo/Multimax; Employee of the Month

March 2001: Tellabs; Employee of the Month

June 1989: Sprint; Employee of the Month



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