Service Representative Front Desk
Resume:
Angelica Kelly
Huntsville Alabama 95805
Phone: 503-***-****
Email: *************@*****.***
I am eager to further expand my knowledge and abilities in hospitality. As well as utilize and improve my customer service skills in order to achieve advancement in my career.
Experience
Red Lion Hotel March 2015-September 2015
(Portland, Oregon)
Guest Service Representative
Booked and cancelled guest reservations
Performed night audit duties
All front desk duties and phone services including cahs handeling-hotel gift shop
Handled all guest needs. Resolvoing issues to guests satisfaction.
Managed front desk staff including new hire training.
Drove guest to and from the airport and nearby shopping in hotel shuttle
Performed occasional maintenance and/or housekeeping as needed or required.
Performed concierge duties.
La Quinta Inn & Suites May 2013-January 2015
(Portland, Oregon)
Guest Service Representative/Shift Lead
Booked and cancelled guest reservations
Performed night audit duties
All front desk duties and phone services including cahs handeling-hotel gift shop
Handled all guest needs. Resolvoing issues to guests satisfaction.
Managed front desk staff including new hire training.
Drove guest to and from the airport and nearby shopping in hotel shuttle
Performed occasional maintenance and/or housekeeping as needed or required.
Performed concierge duties.
The Crowne Plaza `July 2012-March 2013
(Portland, Oregon)
Guest Service Representative
Booked and cancelled reservations .
Performed night audits
All front desk duties and phone service including cash handeling-hotel gift shop.
Managed all guest needs to satisfaction.
The Crossland Economy Studios June 2010-December 2010
(Springfield, Oregon)
Guest Service Representative
Booked and cancelled reservations .
Performed night audits
All front desk duties and phone service including cash handeling-hotel gift shop.
Managed all guest needs to satisfaction.
Started at property a housekeeper moved to front desk then promoted to front desk supervisor. Training all new hires and worked all 3 shifts in rotation.
Education
Springfield High School Diploma 2005
(Springfield, Oregon)
Portland Community College 2012-2014
(Portland, Oregon)
References
Available upon request
Contact this candidate