Sr Training and Development Specialist
Resume:
Bellingham, MA *****
508-***-**** (Home)
508-***-**** (Cell)
*******@******.***
United States Air Force Veteran
John H. Misiuk
GOAL
Experienced Sr. Lead Training Professional, with over 16 years of experience in software, hardware, technical training, documentation, development, and implementation. Well-versed in providing critical analysis to plan, design, and develop training for system users, facilitating deployment of applications. Managing and collaborating with cross-functional teams to foster enthusiasm and support for new processes, providing research and innovative training solutions to positively impact program effectiveness.
KNOWLEDGE-SKILL-ABILITY
Education and Training - Knowledge of principles and methods for curriculum and training design,
teaching and instruction for individuals and groups, and the measurement of training effects.
Administration and Management - Knowledge of business and management principles involved in
strategic planning, resource allocation, human resources modeling, leadership technique, production
methods and coordination of people and resources, and Project Management experience.
Monitor, evaluate and record training activities and program effectiveness.
Assess training needs through surveys, interviews with employees, focus groups, or consultation
with managers, instructors or customer representatives.
Organize, develop, and obtain technical training course materials, utilize eLearning tools such as Captivate.
Lead classroom training sessions and develop/lead lab exercises which enhance the training experience,
Learning Strategies - Technology implementation and administration skills. Training design, development and delivery skills.
Participate on cross-functional teams as required ensuring a thorough understanding of global training requirements.
Work on multiple projects with aggressive deadlines while balancing training delivery schedule/workload.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Proficient with Microsoft Word, Excel, Visio, Power Point, and Access.
PROFESSIONAL EXPERIENCE
Partners Healthcare
Application Analyst-Pathology, Phlebotomy, and Clinical Laboratory April 2014-July 2015
Supported LIS Sunquest Client Manager roll out and implementation, limited training and support.
Loaded Sunquest application onto Intermec PDA’s; configure PDA's, pair to portable printers.
Loaded, configured, and mapped Sunquest Client Manager software onto lab workstations.
Supported Sunquest application with documentation and troubleshooting instructions.
Worked with LIS SME's to create documentation and support techniques, validate work flow.
Created documentation for LIS Sharepoint site including all device set up and application installation and settings.
Assisted and trained end users in the use of the Sunquest Client Manager application.
Resolved Lab Label printing issues, help tweak label template to accommodate the required patient information.
Created workflows for applications that were to be retired, replaced, interfaced, or remain for the EPIC software implementation. Work with department representatives to determine if their needs will be met with the conversation to the EPIC platform.
Steward Healthcare Network
Training, Implementation, and Support Specialist Site Lead August 2009-December 2013
Explained, demonstrated and trained Meditech 6.05 to providers.
Explained all facets of the Electronic Medical Record (EMR), PCM, EDM, BMV, OE, Med. Rec...
Conducted continuing education and support to the physicians via rounding, attending department meetings, Medical Staff meetings, e-mail, and phones.
Followed up on active tickets to ensure that the end users are satisfied with the answers and have received the desired results.
Created detailed Power Point presentations, which are incorporated into our training sessions. Utilize Captivate CBT's in training sessions. Provide hands on experience with lab work.
Created informational flyers and post them through out the facilities informing the users of changes or enhancements.
Re-evaluated materials and information and update as necessary.
Managed sites by working closely with the site Nurse Information Managers (NIM’s) and Hospital System Account Manager (HSAM) and take direction from them in support of the facility and physicians.
Addressed concerns of Ancillary staff.
Acted as liaisons between Steward Corporate and the physicians when presenting new material to them as well as reporting back their comments and concerns.
Worked with HR to hire Per Diem Support Specialists.
Interviewed, screened, recommended for hire, trained, and on-boarded Per Diem Support Specialists.
Created and managed support schedules for 24/7 coverage.
Evaluated Support Specialist progress and identified areas that need improvement in their support skills.
Responsible for the scheduling of the IS Training rooms and set up at the various facilities through the Net Learning application.
Maintain a high level of professionalism to reflect the Steward standards of excellence in-patient care for our physicians.
Xerox Corporation, Canton, MA
Sr Technical Support Specialist
Sr Technical Training and Development Specialist 1999-2008
Designed, developed, and facilitated product training (customer and employee) that standardized and streamlined procedures, while accelerating learning curves.
Facilitated discussions with Engineers and Technicians in order to assure training content included the newest most up to date information.
Collaborated with technical design leaders to define scope of project work in order to optimize resource allocation and meet/exceed deadlines.
Trained in classroom and laboratory environments.
Researched and analyzed continuous feed printer problems (from Field Technicians, Engineers, and Customers) in order to expedite resolution assure high productivity and maintain high customer satisfaction.
Developed technical support tools that significantly increased Technicians competence to identify, diagnose, and resolve hardware problems. Develop lab exercises to help Technicians build their skill sets.
Performed on-site customer printer installations (including powering up, adjusting, testing, and hand over) assuring full functionality and on-time delivery.
Conducted product acceptance testing and certification, assuring functionality for 3rd party equipment and compliance to Xerox safety standards.
Successfully managed customers (internal and external) from expectations/goal definition through delivery that resulted in achieving a record for high customer satisfaction and retention.
Facilitated cross-functional team meetings that identified and executed innovative cost saving strategies.
PROFESSIONAL DEVELOPMENT
Lean Six Sigma-Yellow Belt
EDUCATION
BS, Management- Daniel Webster College, Nashua, NH
Certified Emergency Medical Technician
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