Customer Service Manager
Resume:
CHERYL R. PERHAVEC
Willoughby, Ohio 44094
**********@***.***
SUMMARY OF QUALIFICATIONS:
8+ years of experience in the title industry (escrow)
10+ years of experience in the mortgage lending industry
20+ years of experience in the banking industry
Experienced in preparing HUD settlements (buyers and sellers)
Experienced in processing title orders from lenders
Experienced in disbursing the funds
Experienced in preparing packages to closers
Sales and office experience
Excellent customer service and organizational skills
Detail oriented
Notary Republic
EDUCATION:
HS Diploma
COMPUTER SKILLS:
Microsoft Office applications; Word, Excel and Outlook
Words per Minute: 40-45
Windows XP
SoftPro
Ramquest
Proforms
Fiserv
EXPERIENCES:
April 2008-March 2014
Escrow Officer
Ohio Title Corp
Reviewed signed Purchase Agreements (Purchases, Refinances, and REO’s)
Set up and complete files from start to Finish
Process title orders from Lenders; order payoffs, surveys, prepare CPL update title Commitments, PRE HUDS
Prepare HUD settlement statements (buyers and sellers)
Set up and schedule loan closings
Complete the title documents and prepare the package to closers
Verifying all returned signed documents for accuracy before returning to lenders
Prepared and forward documents for recording
Conduct loan signings for both buyers and sellers
Disbursing the funds
Customer service by telephone, email and in person
June 2005-March 2008
Escrow Officer
First Nation’s Title Agency
Customer service personal and telephone related
Set up and schedule loan closings for various brokers
Forwarding all required title and loan documents to closers
Preparing HUD1 settlement statement for refinances and purchases for Ohio and over 26 other states
Verifying all returned loan documents for accuracy before returning to lenders
Conducting loan signings
Balancing and disbursing of funds
July 2003-September 2004
Personal Banker
US Bank
Customer service personal and telephone related
Opening of all savings and checking products
All aspects of lending; personal, car loans, small business loans & lines, first and second mortgages, home equity loans
Processing loan applications
Preparing all necessary loan documents, scheduling and conducting signing
Cross-selling of all products and services, running a teller station
January 2002-June 2003
Branch Manager
Century Bank
Overseeing all operations of branch and security.
Supervisor to staff, training staff of products and procedures
Opening of all savings and checking accounts
All aspects of lending.
Cross-selling of all products and services
Weekly calls to potential clients
Customer service personal and telephone related.
References:
Carla Kloss 8193 Dalton Court Mentor, OH 44060 440-***-****
Eli Pittman 315 7th Street Canton, OH 44707 330-***-****
Michael (Mickey) Kapostasy 28601 Chagrin Blvd Woodmere Village, OH 44122 216-***-****
Contact this candidate