Customer Service Engineer

Timothy Styer

Henderson, NV *****

acs1u6@r.postjobfree.com

http://tlstyer.com

https://github.com/tlstyer

Thorough and productive Software Architect/Developer/Programmer. Skills include: Python, PHP, Java, MySQL, SQL, HTML, CSS, JavaScript, jQuery, node.js, nginx, Apache, Git, Subversion, Linux.

Experience

Software Architect, April 2014 - Present

Independent Developer

• Developed and maintain a web version of a board game which can be played at http://acquire.tlstyer.com.

• Manage the Linux server.

• Some technologies used: Python 3, Javascript, HTML, CSS, node.js, MySQL, nginx, Git. Software Architect, May 2012 - December 2013

DTrade, Las Vegas, NV

• Designed and developed an ecommerce system including a normalized database that tracked numerous things for reporting purposes.

• Implemented many drill-down reports for tracking orders, inventory, trends, payments, and profits.

• Architected and developed a finite state machine process to track orders from conception to fulfillment. This was quite helpful for decoupling some subsystems and for implementing the business rules for a particular tricky order type.

• Provided telephone customer service during periods of high call volume.

• In response to customers, wrote a program to provide an emailable order history report.

• Designed a payment system that could load scanned check images and wire transfer reports and facilitate the application of those funds to orders. Upon receiving the full payment amount, orders would automatically advance to the appropriate next state.

• Wrote the database migration script (ETL) to bring old data into the new system.

• Some technologies used: PHP, Symfony 2, Doctrine 2, Javascript, HTML, CSS, Twitter Bootstrap, MySQL, Apache, Git.

Software Engineer, February 2012 - May 2012

AMG Services, Las Vegas, NV

• Worked with a teammate on integrating text message functionality. Utilized the Twilio API.

• Fixed various bugs in a legacy system. Made new features.

• Some technologies used: PHP, Javascript, HTML, MySQL, Mercurial. Software Engineer, May 2008 - June 2011

eCommLink, Las Vegas, NV

(my division at Selling Source was purchased by eCommLink)

• Designed and implemented (along with teammates) multiple Stored Value Card customer acquisition, card management, and administration web sites in a PCI DSS compliant environment.

• Work focused mainly on server-side and behind-the-scenes code.

• Made custom solutions for clients including Discover, Sodexo, and Pay Card USA.

• Some technologies used: PHP, Doctrine, Javascript, HTML, CSS, MySQL, Apache, Subversion. Web Developer, May 2007 - May 2008

Selling Source, Las Vegas, NV

• Worked with teammates to develop a sports fan website.

• Database normalization.

• Developed unit tests. Found and fixed bugs in the process.

• Some technologies used: PHP, Javascript, HTML, CSS, MySQL, Subversion. Computer Programmer, October 2005 - May 2007

Independent Developer

• Developed a client for an internet version of a board game which can be found at http://tlstyer.com/NetAcquireClient.

• Some technologies used: Java, Swing, Ant, Java Web Start. Computer Programmer, January 2004 - October 2005

Budcat Creations, LLC, Las Vegas, NV

• Worked on the User Interface and core logic of a Playstation2 and XBox title.

• Ported and created various pieces of the User Interface for a PC title. Worked closely with an artist in getting widgets working and looking correct in the game.

• Conceived and developed the image processing tool we used for a Playstation2 title. Implemented new functionality as requested by colleagues.

• Some technologies used: C++, Lua, Python, SQL, Perforce. Computer Programmer, April 2002 - April 2003

Statistical and Software Analysts, Inc., Las Vegas, NV

• Designed, developed, and documented a video codec using modules developed by colleagues.

• Worked as a research assistant on image and video compression algorithms.

• Developed GUIs to visualize algorithm effectiveness.

• Some technologies used: C++, Win32 API, MFC.

Education

Bachelor of Science in Computer Science, May 2002

University of Nevada, Las Vegas

Contact this candidate