Customer Service Office

RESHMI HALDER

**/**, **** **** ****, Dum Dum, Kolkata-700 080.

Mail ID: acs1s7@r.postjobfree.com, Mobile: +91-882*******

Career Objective

A successful career in an Organisation with a competitive edge & to work in an environment where my knowledge, potential & experience can be better shared & enriched for achieving set of organizational goal & also to provide me ample opportunities for career growth and job satisfaction.

Core Area of Strength

Customer Service & Public Relation Legal Documentation & Client Co-ordination

Office Administration

Summary of Work Experience

Total Working Experience of more than 10 years

Worked in Industry like IT, Legal, Facility Management Company.

Having in hand experience in maintaining client data & records.

Coordinating with vendors & other sub vendors assisting in Facility Management.

Analyzing Client Satisfaction Report dealing with issues mentioned. Coordinating with the internal team and resolving the issues and sending confirmatory mails to the client and management.

Supervising Area Officers about Site visits and maintaining Unit Visit report (Area Officer wise).

Coordinating with marketing Division and being the first point contact sending welcoming mails to clients along with escalation matrix for information.

Responsible for keeping track of agreements and renewal.

Communicating with existing clients for prospective business.

Checking Legal Agreements & adhering legal compliances includes sending notice to clients for outstanding.

Meeting clients with credit control manager & extending legal coordination & discussion about pending outstanding.

Coordinate with Accounts Department and maintaining day to day Collection Details for facility & guarding division.

Making and maintaining over view of collection projection every month in coordinating with Branch Heads.

Maintaining every month Invoice and wage sheet receivables.

Maintaining Files for ISO compliances

Interacting with the clients via phone & mails for any requirement of the client.

Managing administrative requirements of Branch Office.

Achievements & Skills

Being in the role of Customer Care Officer retaining existing clients along with developing relations with new ones.

Promoted to the rank of Public Relation Officer in R P Communications (Chirag Computers) from Office Coordinator.

Promoted to the rank of Asst Admin executive in HCL technologies from Front Office Coordinator.

Entrusted with additional responsibility for Blue Force Security Services (facility management Co), sister concern of RDH technologies along with the role of Law Officer.

Skills:-

Results-oriented and ability to work under pressure, positive energy, leadership quality, good communication skills, strong team coordinator, attention to detailing, supervisory and analytical skills, fast learner, Persuasive & Persistent.

Have knowledge of Agreements – Joint Venture, Limited Liability Partnership, Leave License, MOU, etc and is responsible for drafting agreements with special adherence to exit clause. Co ordinate with legal houses for and on behalf of company for Renewal of Agreements or contracts

Professional Pathway

Visual Secures Limited ( An ISO 9001:2008 Certified Company)

(Specialized in Facility/ Guarding /ATM CVS / FNB division)

The Company provides facility & security solutions to some esteemed client like: Future Value Group, Haldia CESC, RAMCO Cements, Spencer’s Retail, Aditya Birla (Pantaloons), Bandhan Bank and Kotak Mahindra Bank etc. The Company have various divisions like Guarding, chauffer, facility (Including ATM maintenance), CVS, F&B division operating all across WB and major Cities in the Country.

Designation: Customer Care Officer. (Eastern Region consisting of: West Bengal, Orissa, Bihar, Jharkhand, Chhattisgarh)

Currently working from 6th November 2013 – till date

Reporting Authority: Reporting to Mr. Somnath Roy Chowdhury (Regional Head – East).

Job Role & Responsibility Includes:

New agreement, execution and work order collection. Maintenance of office documents and file.

Collection of feedback from clients and resolving issues.

Coordinating with sub vendors for facility support – for materials, maintenance of AC, gardening, logistics etc.

Back office support to individual Regional Head, Branch Head and Area Officers.

Receiving complains and addressing the issue within the time frame.

Taking fortnight feedback from clients through companies prescribed format.

Responsible for admin related job for registered office –Kasba.

Sending “escalation matrix “and welcoming note to new clients.

Attending collection projection meeting, taking notes, preparing Minutes of the Meeting and providing assistance and data to the Regional Head & Branch Head along with commercial department.

Updating and maintaining client list or data base & Collection Register on daily basis in close coordination with respective Area Officers.

Sending Collection report daily to the Commercial Department.

Maintaining Every Month Unit Visit Report /CSR Report / Night Checking Report in coordination with respective area officers.

Maintaining Monthly soft copy and File of Invoice Receiving Copy.

Maintaining soft copy and file of Wage Sheet Receiving.

Send Reminder mails and Texts to all area Officers for Collections.

Issue Letter to clients for renewal of agreement, rate revision.

Sending updated site/client list along with new business data every month at the end of the month to Admin and HR Department.

Maintaining Minimum Wage Compliance File and drafting legal letters for HR as and when seeked.

Other assignments entrusted with.

RDH Technologies (Real Estate) Worked from March 2013 – November 2013

Business Coordinator in Blue Force Security services Pvt ltd (a security service provider). Sister concern of RDH Technologies.

Law Officer in RDH Technologies. RDH technologies is Real Estate Developer.

Designation: Law Officer & Business Coordinator.

Reporting Authority: – Mr. J. Sarda (Chairman of the group)

Job Role and Responsibility:

Office administration.

Coordination with clients and internal coordination with Directors & prospective clients.

Coordinating with accounts dept for salary of employees.

Ensuring site survey to be done before taking up new site etc.

Responsible for development and motivational Programs.

Communicating with vendors for administrative requirements of Blue Force Security Services Pvt Ltd and RDH Technologies.

Responsible for Supervision over Housekeeping & Securities daily activities.

Preparing Legal Documentation & follow up with legal firm with respect to real estate matters.

Co ordinating with Legal firm “Ginodia & Sons”.

Senior Advocate (Mr. Saikat Dutt Mazumdar) July 2009 –February 2013

Designation: Junior civil practitioner

Job Role: Civil Drafting of general agreements, plaints, petition Joint venture agreements, MOA, Assisting In taking Dates form courts for hearing of case, helping find suitable Case References from internet and AIR for handy ready reference of my senior following Internet sites & keeping records or tracks of Judgments. Assisting senior with papers or documentation as needed while pleadings, Maintaining Seniors Dairy etc. Accompanying senior to meetings and Preparing minutes of meetings etc.

HCL Technologies Ltd., Kolkata February 2006 – July 2009

Designation: Associate Executive – Administration.

Reporting Authority: Mr. Ian Godfrey (Kolkata Admin Head).

Job Responsibilities (Administration & HR)

Responsible for handling day to day administration issues,

oDealing diligently with administrative queries & answering in house employees.

oCoordinating with vendors for renewal of their agreement & for various other emergency & essential purpose like Data card, business card, stationeries, car booking, hotel booking, guest house booking, conference room booking etc.

oAccess control, Issuing of ID Cards, Business Cards, managing seat allocation to new joiners,.

oEnsure proper working of housekeeping & security

oManaging & helping Training Team with Administrative facilities for conducting various training programs.

oAssisting Reporting Manager in maintaining file, vendor agreement & other records.

oHelping HR in scheduling interview with candidates.

oResponsible for facility management like supervising over housekeeping & Group 4 security.

oCommunicating with building authorities for any problem with respect to AC /Water / power supply / fire alarms, & ensure a monthly checking is done of fire detectors drill programs, as per agreement with vendor.

R.P. Communications (IT Hard Ware) May 2005 – February 2006

Designation: Front Office Coordinator & Public Relation Officer.

Reporting Authority: Mr. Kaustav Roy ( Chairman Cum Managing Director)

Responsible to coordinate for Advertising & Media Publicity.

My responsibility was communicating with various media houses & clients. I was also Responsible for customer care, vendor communication etc.

Responsible for office coordination.

Educational qualification

L.L.B (five year full time course) from Surendra Nath Law College under Calcutta University, 2003

HSC, 1997

ICSE, Assembly of God Church, Kolkata, 1994

Extra Curricular Activities

Love Cooking, Reading Novels /Books.

Completed Classical Bharat nattyam course.

Painting (portrait & Sketching)

Personal Details

Husband Name Mr. Sanjay Choudhry

Date of Birth 28th Dec 1977

Gender Female

Marital Status Married

Languages Known English, Hindi & Bengali

Current CTC Rs. 2.04 Lacs/ Annum

Notice Period 30 days

Preferred Location Kolkata

I hereby certify that all above information have been furnished by me and all are correct as per my best of knowledge.

Date: Reshmi Halder

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