Customer Service Sales

Christopher Lee

**** ****** ***** ****, *******, TX 77075 832-***-**** ***********.****.***@*****.***

Summary

Committed employee who can work unsupervised or within a group to complete deadlines on time. Capable and professional with clientele as well as fellow co-workers. Organized team member who is motivated to do the best job on all assignments and takes pride in the quality of work completed. Enjoys learning new skills and teaching skills to co-workers.

Skills & Abilities

MANAGEMENT

I have had the opportunity to manage a department within a small mortgage company. While doing so I learned how to assign projects to employees who were most well suited to complete them so as to maximize their time and productivity. I also learned how to communicate and maintain professional working relationships within my department. Teamwork was the foundation of my success and the department’s ability to run as a well-oiled machine.

SALES

I have worked in a sales environment dealing directly with customers and selling the company’s retail brand on a daily basis. In doing so I have learned that it is always best to approach customers with a warm smile and positive attitude. I believe that a key element in sales is providing customers with the help they want and not pressuring customers to buy an item that you want to sell them. Attentive service and a relaxed environment can be helpful in making a retail brand a customer’s preferred brand.

COMMUNICATION

I have learned a multitude of skills and talents from each job I have held, but I believe communication is always the key to success. I have been tasked with providing regular reports, updates, and status of individual projects to my superiors under varying circumstances, but this information is useless if you cannot communicate it clearly and professionally. I have also learned that crucial to communication is the ability to stay calm while speaking to clientele or an individual customer who may be frustrated over an item they purchased or an error in work that was completed for them. The cornerstone of building a long lasting relationship with customers is learning to communicate with them and listen to their expectations of your services.

Experience

ADMINISTRATIVE ASSISTANT/DATA ENTRY WHITMORE TAX ASSOCIATES FEB. ‘07 TO DEC. ‘14

Responsibilities included, but were not limited to scheduling meetings with clients, answering the phone, taking messages, filing documents, and completing data entry. I was accountable for office management including inventory of supplies and scheduling of maintenance for office equipment such as copiers/scanners/fax machines. Entrusted with the responsibility of opening and closing the office varying on the owner’s schedule. Various other duties were assigned.

MANAGER OF REVENUE DEPARTMENT ALLIED HOME MORTGAGE JULY ’01 TO OCT. ‘06

I began my employment as an entry level employee assigned to filing work and ended my employment as Manager of one of their vital departments. Administrative duties ranged from simple data entry to managing a staff of six.

SALES ASSOCIATE/RETAIL THE GAP 2000 TO 2001

Key responsibilities were providing assistance to customers and attending the register as needed. I learned how to communicate calmly under stressful circumstances with potentially dissatisfied customers, while being respectful and professional.

CUSTOMER SERVICE REPRESENTATIVE CONVERGY’S CORP. 1999

Provide assistance and information to customers on a daily basis as well as try to resolve any problems they were having with our services.

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