Customer Service Manager

Kathleen Walczak

***** *******, ****** ** ***** 586-***-**** ********@*****.***

PROFESSIONAL EXPERIENCE

Client Relations Manager (CRM) with 16 years of entrusted capability, Data Input / Output (DIO) professional with proven performance within Fortune 500 companies

Timberline, Darwin and Ryder Proprietary Software Platforms / MS Word, Excel and Google Docs

GREEKTOWN CASINO (2015)

Cage Cashier

Greeting guests and attending to their transactions

Cashing checks and making advancements on credit cards

Balancing out money drawer

PAR PHARMACEUTICAL TECHNICAL SERVICES (2014)

Interim Documentation Administrator

Cataloging and archiving of the critical documents library

Harmonized lineage protocols and technical summaries support of JHP/PAR Pharmaceutical merger

Input protocol numbers into data base

Dynamic Human resources – Payroll and Finance Division (2013)

Contract Personnel

Providing immediate support for workforce benefiting processing $500,000 account

Responsible for cyclic receiving, reconciliation and distribution of payroll for 100 colleagues

Belfor Disaster Recovery Services (2012)

Payroll Processor

Payroll administrator responsible for input, output and analysis of transmission reports ensuring financial integrity

Calculated salary reimbursement through prevailing salary rate matrix and allocated company on-hand cash resources

ADP Payroll Services (2010-2011)

Receptionist

Office administrator accountable for the coordination of staff activities, providing executive services for the VP of Building Administration

Maintained first line communication with inbound clients and arranged for on-site logistic support

Performed data processing

Ryder Integrated Logistics – Highland Park, MI (1991-2008)

Accounting Clerk

Handling customer service with rental questions and needs

Monitoring accounts payables and receivables to ensure that payments are up to date and accurate.

Verifying accuracy of records and monitoring them for mismanagement, waste, or fraud.

Summarizing and recording financial transactions in a standard format for analysis

Performing electronic data processing on a IBM mainframe system

Promoted in 1996 Payroll Clerk

Calculating a weekly payroll consisting of $250,000.00 paid to over 500 Ryder employee’s

Entering and maintaining weekly time card records

Handling Payroll policies and assisting employees with questions or concerns

Maintaining a divisional wide uniform order process

Maintaining expense reports for salaried employees, ensuring accuracy and proper reimbursement

Analyzing the transmission reports to ensure data and financial integrity

MGM Grand Casino Detroit, MI (2001-2004)

Part Time Cash Counter

Processing customer and employees transactions

Maintaining accuracy of transactions by daily balance check

Handling all transfer of wining from tokens to cash

EDUCATION

Lincoln High School Graduate

Training: CMAA Certified, Microsoft Excel Certificate

Contact this candidate