Engineer Technical Support

Thomas J. Zahn II

Las Vegas, NV 732-***-**** acs1nd@r.postjobfree.com

Detail-oriented, results-driven Software Engineer skilled in mission-critical systems

SUMMARY OF QUALIFICATIONS:

Hands-on experience in all stages of system development efforts, including requirements definition, design, architecture, testing, and support.

Applies modern software engineering best practices to produce scalable and maintainable applications.

Proficient using industry-standard tools and platforms to develop custom applications, with concentration in front-end design and display programming.

Demonstrated ability to rapidly develop and deploy products within limited time frames; capable of implementing and interfacing with COTS products.

Proven success in managing small teams; adept at decision-making under pressure.

Strong understanding of mission-critical IT Operations methods and procedures.

SKILLS:

Languages: PHP, Perl, JavaScript, HTML5, CSS3, jQuery, ActionScript, Python, PowerShell, Java

Frameworks: Laravel, Twig, Bootstrap, Foundation

Databases: MySQL, PostgreSQL, Memcached, MongoDB, Redis

Platforms: Windows XP/Vista/7/8, Linux (Red Hat, CentOS, Fedora), UNIX, TCP/IP, HTTP

Certifications: Security+

Clearance: U.S. DoD Secret (2007 - 2013), Top Secret (2011 - 2013)

EXPERIENCE:

Roberts Communications Network Las Vegas, NV

Senior Software Engineer 11/2014-present

Responsible for overall Software Engineering architecture and decisions for entire company.

Designed and developed Consumer and B2B web applications for different customer segments.

Collaborated with all departments within the company to build internal tools to automate job tasks, including constructing an internal web Portal to execute common business functions.

Migrated applications to Service-Oriented Architecture to share resources, business logic, and deploy products faster.

Increased performance and scalability of legacy applications by implementing load balancing, caching, algorithm refactoring, database tuning, and other modern development practices.

Created PowerShell scripts to automate Windows server administration.

Designed and developed custom applications and channels for a variety of platforms including Roku, Dish Network, and Touch-Screen Kiosks.

Introduced productivity and collaboration tools such as Git (Version Control), Redmine (Project Management/Bug Tracking), Confluence (Knowledge Base), and Slack (Communications).

Configured and deployed centralized application and service monitoring via Nagios/OMD, and centralized log aggregation via ELK (Elasticsearch, Logstash, Kibana).

Responsible for hiring, directing, and supervising Software Engineering Team members.

Led inter-departmental Security Team in applying network and systems security best practices.

Switch Communications Group Las Vegas, NV

Software Engineer 11/2012-11/2014

Developed custom software applications to support the business needs of the largest collection of Data Centers and Colocation Environments in the world.

Collaborated with all departments within the company to develop applications and tools for automation and efficiency of job tasks.

Assisted in developing features for external Client Portal used by customers to view and manage all facets of their accounts.

Maintained legacy software including troubleshooting, performance enhancements, and feature additions.

Contributed to high-level designs, architecture and technical requirements.

Constructed back-end modules with Perl and MySQL, following MVC architecture.

Authored front-end components using HTML, CSS, and JavaScript.

Modernized user interfaces and features using jQuery and AJAX.

Implemented procedures to ensure application security, including participating in FISMA audit process.

Introduced tools such as SVN (Version Control), Redmine (Project Management/Bug Tracking), and DokuWiki (Knowledge Base) to increase productivity throughout the entire company.

Trained and mentored Junior Software Engineers.

Formulated test plans and conducted testing as required.

System administration on Linux servers as needed.

Thomas Zahn Consulting Las Vegas, NV

Software Engineer 08/2011-11/2012

Independent Contractor providing services to clients in the Entertainment, E-Commerce, Real Estate, and Hospitality industries.

Clients included:

oBreakthrough Nutrition, LLC

Developed features for website and online store including increased security.

Designed logo, branding assets, and promotional materials for digital and print.

oDefinitive Talents, Inc.

Designed and developed corporate web presence and co-branded sub-sites.

Integrated web-based APIs for social media, photo-sharing, etc.

oTransact Payment Gateway Solutions Ltd.

Designed and developed web-based Property Management System platform.

Responsible for both back-end and front-end coding (PHP, MySQL, HTML, CSS, JavaScript).

Westgate Consulting Group, Inc. Wall, NJ

Systems Engineer 06/2010-08/2011

Facilitated the successful planning, testing, de-installation, and reconstitution of Government assets as part of BRAC transition from Fort Monmouth, NJ to Aberdeen Proving Ground, MD.

Conducted site surveys of to-be locations, prepared Gap Analysis, and supervised completion of work on-site.

Created wire map diagrams, floor plans, technical drawings, and other documentation using Microsoft Visio to aid reconstitution effort.

Assisted in physical installation of assets, including racking, cabling, and testing.

Ensured completion of all applicable Government BRAC documentation.

Designed, configured, developed, and tested internetworking systems including LAN, WAN, firewall, access control, VPN, routers, switches, and BGAN satellite terminal.

Northrop Grumman Corporation Fort Monmouth, NJ

2/2007-06/2010

Software Engineer 10/2008-06/2010

Assisted in all stages of software development lifecycle, including requirements definition, design, architecture, testing, and support.

Designed and created intuitive GUI components to enhance usability and user experience.

Authored front-end code using HTML, CSS, JavaScript and Flash (ActionScript 3) for field support web site and client applications.

Composed back-end code using MySQL and PHP to feed client applications and web-based projects.

Developed Network Diagnostic System client-side application using Flash, ActionScript 3, and XML with a PHP and MySQL back-end.

Implemented commercial off-the-shelf components (e.g. Google Earth) to deliver custom solutions that meet requirements in rapid development period.

Assisted in creation of software development plans and user training documentation.

Performed any additional tasks as directed by Chief Engineer of Operations.

Systems Administrator II - NOC Manager 6/2008-10/2008

Duties remained identical to position under Consulting Services, Inc.

2 subordinate staff members were named Systems Administrator of the Year, 2008.

Assisted in-house Software Developers in developing software tools for internal and external use, in addition to normal duties.

Selected to join Software Development team full-time, 10/2008.

Systems Administrator II – NOC Manager 2/2008-6/2008

Consulting Services Inc. (subcontractor.)

Responsible for daily direction, delegation, motivation, mentoring, scheduling and training of staff of 3 Systems Administrators supporting FBCB2-BFT network operations, providing 24/7 technical support to U.S. forces deployed around the world.

Prepared briefings/reports for dissemination to Lead Site Engineer.

Coordinated test events with NOC personnel and Field Support Representatives located in various areas of operation worldwide.

Conducted written and verbal counseling of subordinates in event of failure to follow Standard Operating Procedure.

Chosen over 8 peers, in recognition of proven abilities and potential, to be hired by Northrop Grumman Corporation, primary contract holder for FBCB2-BFT Network Operations, 6/2008.

Systems Administrator I 2/2007-2/2008

Consulting Services Inc. (subcontractor)

Supported network operations for global military Command and Control/Situational Awareness system with over 5,000 users.

Monitored network capabilities, functions, and performance via multiple diagnostic tools to ensure the health of the FBCB2-BFT network.

Provided technical support to field support representatives and military customers.

Performed support and maintenance on in-house software and Linux environment.

Documented incident tickets using in-house help desk software.

Carried out duties as Watch Officer on Government-supplied Radiant Mercury cross-domain solution.

Acted as liaison to between Northrop Grumman and U.S. and Allied militaries.

Prepared reports and investigations for dissemination both internally and to customer.

Maintained and repaired/replaced hardware components as required.

Selected over 9 peer Systems Administrators for NOC Manager position.

Community Medical Center Toms River, NJ

Help Desk Analyst 10/2006-2/2007

Provided daily technical support for software applications, e-mail, network connectivity, telecommunications, peripheral equipment, and system maintenance.

Supported over 3,000 user accounts using Active Directory and Exchange 2003.

Administered printer support in Windows Server 2003 environment.

Documented incident tickets using in-house ticketing software.

Configured new PCs and re-imaged existing machines for staff.

Virtually connected to end-users’ PCs to diagnose and remedy issues, install software, and change settings.

Tekmark Global Solutions, LLC Red Bank, NJ

Customer Support Technician 4/2006-8/2006

Provided technical support to 4,000 employees of Atlanticare organization.

Responded to over 100 help desk calls daily.

Supported enterprise environment using Active Directory, Microsoft Exchange 2003 and Windows Server 2003.

Documented incident tickets using Heat software suite.

Assisted Project Manager in communicating with client and delegating responsibility to team members.

Prepared technical documentation and trained help desk staff in India.

Seton Hall University South Orange, NJ

PC Support Lab Assistant 2/2002-10/2004

Maintained student computer labs of 20-30 machines.

Provided Tier 1 support in Windows 2000/XP environment.

Ensured all PCs, projectors, and other IT assets were fully operational.

Aided students and faculty with on-site technical support.

EDUCATION:

Seton Hall University South Orange, NJ

Bachelor of Science in Business Administration, May 2005

Concentration in Management Information Systems

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