Customer Service Manager
Resume:
JOBY ARR I ET A - PABLO
Block * Lot ** Terra Fortuna 2,
Balibago, Sta. Rosa City,
Laguna, 4026
acs1fu@r.postjobfree.com
SUMMARY
A dedicated hotelier/manager with more than 10 years of experience in the hospitality industry. Has an in-depth knowledge in Business Development and Property Management. WORK H I STORY
07.2008 – 07.2009 LEASING OFFICER
07.2009 – PRESENT Promoted to LEASING MANAGER
Hospitality Innovators, Inc.(HII)
Handles 5 properties with Leasing programs
Implemented sales and marketing initiatives resulting in increased occupancy and profitability.
Served as a public relations representative for the five properties on sales calls.
Easily developed rapport with clients
Responded effectively to pressure, deadlines and guest complaints.
In 2009-2011, became the interim Executive Assistant to the President and CEO and assisted with all assignments and duties of an EA for the office of the President.
2011 TO PRESENT PARTY HOST/ COORDINATOR
Free Lance
Accepts Party hosting and coordinating jobs on a part time basis for weddings, birthdays, corporate events, and the like. 09.2006 – 03.2007 ADMINISTRATIVE ASSISTANT
Somerset Millennium Makati
Assists in all administrative work for the Area General Manager and Residence Manager of the property that includes maintaining and monitoring working files of papers and documents for record, control, reference and other communications of the executive office.
Experienced at managing details and completing assigned task on time
Fostered a strong relationship with all hotel departments 07.2005 – 11.2006 TRAINING AND DEVELOPMENT OFFICER Alabang New Life Christian Center
Involved in training in the Care Group Ministry and orientation of leaders to lead small group studies
Handles collection, disbursements and liquidation of office funds
– petty cash, tithes and offerings.
JOBY ARRIETA-PABLO 2
Involved in training, research and development of curriculum and hosts during trainings.
Volunteers in Pastoral duties and other administrative work of the office of the pastor/s.
10.2001 – 04.2005 EXECUTIVE ASSISTANT
Free Lance
Clientele includes: Je Suis Gourmand, Speed Regalo, Oscar’s Cafe
Assisted in menu conceptualization, product development and packaging strategies
Involved in training staff with theoretical and actual service and other customer relation services.
Daily monitored and supervised the appearance and performance of all staff
05.1999 – 02.2001 SHIFT MANAGER
Haagen Dazs Cafe
Good at improving existing systems, formulating and enforcing company policies
Strong knowledge of all menu and other related product line available.
04.1998 – 03.1999 ACCOUNT EXECUTIVE
EGI Resort Hotel – Cebu City
Efficiently arranged clients’ requests and bookings such as parties, seminars, product launches and room reservations
Ability to deliver “front-end contract” by getting referrals and repeat sales through a very personalized approach to customer service
Articulate and persuasive in sales presentations in person and by phone to corporate decision makers utilizing a thorough knowledge of the market, the competition and the product. EDUCAT I ON
March 1998 ST. SCHOLASTICA’S COLLEGE-MANILA
BS HRM
CERT I F I CAT I ONS
Philippine National Red Cross – BLC-CPR and First Aid Training – April 2013 Personality Development – Enhancing the Inner and Outer You – July 2012 Safety and Security Procedures – July 2011
Leadership Gold by: John Maxwell – April 2008
Becoming a Person of Influence – October 2008
Quality Assurance Seminar – September 2000
JOBY ARRIETA-PABLO 3
SK I LLS
Sales and Leasing negotiations, Sales Presentations, Business Planning, Buying and Procurement, Marketing and Events, Property Management, Business Development, Training, Product Development, Customer Service and Quality Assurance. PERSONAL I NFORMAT I ON
Born : Nov. 9, 1975 (39 years old)
Citizenship : Filipino
Marital status : Married, 3 kids
CHARACTER REFERENCE
** Available upon request
JOBY ARRIETA-PABLO 4
JOBY ARRIETA-PABLO 5
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