Manager Customer Service
Resume:
Kenneth P. Smith
East Fallowfield, PA 19320
Phone: 484-***-**** Email: acs18k@r.postjobfree.com
CodingWebU.com (May 2008-present)
President and CEO
Managed the online education and course/subject offerings in the Medical Education and Coding arena
Collaborated with course authors to ensure on line course offerings were relevant
Ensured CEU's were registered and approved in a timely fashion
Successfully managed a team of course authors to ensure development timelines were met, educational goals and that course objectives were achieved
Current and compliant on the changes taking place in this field to ensure accuracy of course offerings
Solely managed annual budgeting, accounts payable and accounting
Responsible for the sales and marketing of subject/course offerings via company website and appropriate social media platforms
Managed all customer contact and website and login/site registration support
Ensured all customers to ensure satisfaction with their purchase
IMA Consulting (2000-May 2008)
Consulting Manager (promotion), Senior Consultant (promotion), Consulting and Product Manager
Provided consulting for hospitals, health systems, and physician networks performing a variety of tasks which include Financial Analysis, Operational Improvement, Revenue Management, Educational Services, Supply Chain Management, and Medicare Recovery efforts.
Managed Medicare Transfer DRG recovery engagements concurrently for 120 hospitals
Responsible for effectively communicating with clients to ensure proper exchanges of data and to ensure budgets and timelines were achieved
Responsible for managing and leading the team responsible for these engagements and as well as providing quality assurance.
Sold $1,000,000 in revenue for various service offerings in a one year time period
Responsible for the management of the development and implementation of a Web Based Training Initiative to provide training to healthcare professionals.
Responsible for the creation of the content, management of site and to ensure that end users
Successfully managed relationships with professional health organizations to provide CEU’s for their educational programs and built a customer base of over 15,000 users
Shared Medical Systems (1999-2000)
Consultant
NovaCare (1997-1999)
Buyer, O&P Division
Education:
Millersville University (1992-1996)
Bachelor of Science Degree-Occupational Safety and Industrial Hygiene Management
Other Interests:
Acacia Fraternity
Free and Accepted Mason of Pennsylvania
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