William Jay Call

*** ******* **.

Salt Lake, UT *4116

303-***-****, 801-***-****

acs17l@r.postjobfree.com

Summary:

Applications - Testing medical, travel, insurance, telecommunications, geological, banking, military, FDA and FAA applications, 911 emergency applications.

Systems - Testing using Oracle databases, networks, web (Java), firmware, O/S installation (all Microsoft operating systems), GUI’s, telecommunications, protocols (T.25, X.25).

Types of tests - Client/server testing, web based testing, audits, data conversion, communication protocols, load testing, process improvement, software auditing, customer support, and data mining.

Management - Managed up to 7 people as Test Lead with AT&T Bell Labs, Galileo International, Internet Communications Corporation, WoltersKluwer. Mentored junior personnel at Galileo, United Parcel Service (UPS), and MultiLing.

Test domains – Telecommunications test lab manager, medical devices, telecommunications switches and servers. Client/servers on large database arrays, emergency telecommunications.

Audits - Company Quality Assurance consultant for Software and Testing processes and audits. Have utilized the Capability Maturity Model (CMM) and Software Maturity Index (SMI) to upgrade companies testing procedures.

Training - Training in software quality techniques, C, telecommunications, lifecycles, UNIX, hardware testing, test auditing, security, management training, SQL, and HTML.

Experience:

Hemasource

QA Auditor (Contract) Salt Lake City, UT

May, 2015 to Present

Hemasource is a medical supplies sales company working with Hospitals and Healthcare providers, moving from a FoxPro legacy database to a new database.

QA work involved web based testing ensuring orders were properly updating.

Facilitating testing efforts with an offshore development team, auditing test cases, data migration, and bugs.

Used Mantis for Bug reporting and Test Link for test cases.

American Express

Senior QA Engineer/Business Analyst (Contract) Salt Lake City, UT

February, 2015 – May, 2015

As QA Analyst, wrote test cases, tracked and analyzed data to ensure data was properly transferred to a new SQL database from a legacydDatabase.

As a Business Analyst, mapped procedures for the data migration.

Used some SQL queries, Bugzilla for bug tracking.

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MultiLing

Senior Software QA Engineer (Contract) Salt Lake City, UT

April, 2014 – August, 2014

Established Agile QA methodology for a company with no methodology. Included defect reports, test cases, user advocacy, use of regression, functional, smoke, ad hoc testing, and release protocols.

Responsible for testing a document translation application that included input documents, translated documents, translation bids, translation vendors, billing, and roles/rights.

Wrote test plans, test cases, defect reports, and post morta. Defect tracking was performed on Microsoft TFS.

Tested software updates, customer problems. Mentored an employee with no QA experience.

Tritech Software (911 Division)

Senior Software QA Engineer (Full time) Greenwood Village, CO

May, 2012 – April, 2014

Testing Avaya and Asterisk telecommunications and workstation software used for emergency call centers. Tested hardware and/or software updates, customer problems, proposed modifications in an Agile environment.

Responsible for a test lab with Avaya and Asterisk telecommunication equipment, 25 workstations, SIP, CAMA trunks, call and workstation servers with clients, software and hardware configuration and updates.

Wrote test plans, test cases, defect reports, post morta, and training documentation. Defect tracking was performed on SalesForce, which was moved to Microsoft TFS.

WoltersKluwer Medical Publications (Ovid Division)

Software QA Engineer (Full time) Salt Lake City, UT

2008 – 2012

Tested medical publications websites, consisting of over 40 publications databases and five search engines. Project functionality was moving to CMMI certification, Level 3-4.

Test lead for the Q1, Q4 2009, and WebStats software upgrade projects.

Tested PayPerView and subscription access for websites. Payment types included PayPal,

all major credit cards, checks, and cash.

Wrote test plans and manual test cases on SeaView’s TTP system. Defect tracking was

also on TTP. Project planning, certification statements, and update statements were

archived on SeaView’s SCM system.

Acceptance, regression, integration, and functional testing at a black and grey box level.

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Intermountain Health Care Salt Lake City, UT

Software QA Engineer (Contract)

2007 - 2008

Tested security for a series of hospital networks.

Tested a wireless system for Baxter infusor pumps, ventilators, and GE and Phillips monitors.

Performed verification and validation in a device test lab as well as onsite pilot testing at two regional hospitals.

Tested throughput at various hospital divisions, in the Salt Lake area for the equipment mentioned above. I.e, bench tested the equipment, and, during alpha phase, tested the same equipment at the hospitals.

Tested networking for Emergency Department and clinical documentation. Tested ADT networking and throughput.

Wrote test plans and manual and automated test cases on Mercury’s QTP/HP Quality Center. Defect tracking was also on QTP. Regression, integration, and functional testing were performed.

Level 3 (L3)

Software QA Engineer (Contract) Broomfield, CO

2006 - 2007

Tested Vero’s Acuite COTS telephony tool, a GUI based creation and configuration tool. Testing also included the OCRM telephony configuration tool, to confirm switch accuracy. Testing occurred on Win XP to UNIX for data file imports.

Tested Level 3’s OTRM toll free routing tool. Sonus switch configuration tool was used to confirm switch accuracy. Tested Level 3’s LRM local resources manager routing tool with the same configuration tool.

Wrote test cases on Rational’s TestManager, defect tracking on ClearQuest, regression and functional testing in all functional areas (AcuRate, AcuRoute, AcuServe, AcuCDR, OTRM, and LRM). SQL was used to confirm correct database functionality.

Symantec Corporation (Norton Ghost)

Software QA Engineer (Contract) Orem, UT

2005 – 2006

Tested the 2006 version of Norton Ghost (Save and Restore)

Testing occurred on VM software, Windows XP Pro English and Polish, using standalone

and networked PC’s.

Rewrote test cases, performed beta testing, install testing (iso and ESD), and regression testing for beta.

HEI, Incorporated

Senior Q/A Engineer (Contract) Boulder, CO

2004

FDA testing information from a drug database (Abbott MedNet), which could be downloaded through a medical server (Medical Management Unit) to a series of Abbott infusion pumps. Front to back testing of the component system was tested, with emphasis on the communication between the server and the pumps.

Wrote test plan and traceability matrix, with emphasis on the communication links from the server (MMU) to the infusion pumps. Testing corresponded to Abbott Laboratories standards, which reflected FDA Part 21, Part 820.

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State of Colorado

Senior Q/A Engineer (Contract) Denver, CO

2003 – 2004

Project consisted of conversion of five EBCDIC legacy system databases into Oracle based database. Data mining, conversion, and user acceptance testing performed. Rational was used as an automated, manual test, and bug recording platform for this project. Test scripts were written to check and record results on the client side of the project and record bugs whenever they occurred.

Testing consisted of actual benefits cases, where converted data was checked against five legacy systems, through a Tuxedo 3270 cutthrough to the legacy data, and a Windows GUI application for the converted data. Data was chosen through data mining techniques from the legacy systems to the new database. Testing consisted of accessing the pertinent legacy systems, tracing the data through the data mining rules, and checking the results on the database, through the GUI access screens. Total number of allowable benefits could exceed one hundred.

Performed test audits of data conversion cases, performed user acceptance testing of new, converted database from actual cases.

Various contracts

Q/A Engineer, Network Administrator Denver, CO

2002 – 2003

Short term contracts as a Q/A Engineer, networking for various contract firms.

Applications included light network maintenance and setup for offices, testing web based and UNIX applications, writing and testing test cases, installing Windows operating systems and application software.

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Galileo International (formerly United Airlines Flight Reservations)

Senior Q/A Engineer, Test Lead (Full time) Denver, CO

1996 – 2002

Tested mainframe client/PC server data, interfaces, and protocols on the third largest database in the world. Testing included pricing, rates, five search engines, new versions, regression testing, correct data presentation, for seven major airlines, all major car rental agencies, and all major hotel chains in the world. Database access used a series of TPF commands and search engines through a T.25 cutthrough. Hardware applications ranged from a hardwired terminal to database, to GUI and web based applications. Protocols were T.25, X.25, and TCP/IP, and were checked with a protocol sniffer. Clients were worldwide.

Responsible for installing all Microsoft Operating Systems and applications in both English and foreign language versions.

Tested applications, including installs, on hardwired PC’s, cutthroughs, Internet, and host.

Performed white box, gray box, and black box functional regressions, and protocol testing for hardwired, cutthrough, and web-based clients.

Wrote automated scripts on Compuware’s QA Director. Automated scripts were run, initially against server information, which was checked against the client information. Later, the scope of the automation evolved to include 60 web sites that were developed for CheapTickets.com, Trip.com, and other clients and included flights, car rentals, and hotel rentals in all countries

Developed an archival library, with a unique filing system, for all application projects (i.e. managers’ project time lines, data for new recruits, and quality metrics).

Federal Deposit Insurance Corporation (FDIC), Denver, CO

Quality/Assurance Engineer (Contract)

1995 – 1996

Tested banking software, bank auditing software and performed testing audits.

Responsible for evaluating Rational’s Team Test automated test platform used in

testing DOS and GUI audit software over a six month period. Applications were DOS and Windows based, using an Oracle database for bank auditing results.

Rational was networked among six stations, and was used to check client information against the database. Protocols were X.25, and was tested with a protocol analyzer. Oracle SQL was used for testing confirmation.

Internet Communications Corporation

Senior Quality Assurance Engineer (Full time) Denver, CO

1994 - 1995

Tested firmware for Tellabs telecommunication switches and multiplexers.

Responsible for software version acceptance, beta site control, equipment and software tracking and audits.

Tested firmware at a modular and protocol level (T.25 and X.25), routing, and stress/volume throughput.

Provided formalized Q/A procedures to a company with no formal testing, resulting in equipment being tracked more efficiently and product quality increased. Set up testing operations, bug reporting, inventory management, and audited beta site testing.

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United Parcel Service

Quality Assurance Advisor (Contract) Baltimore, Maryland

1994

Recommended changes to the company quality assurance process, saving 30% in time

and effort.

Researched and recommended a vendor for an automated testing platform. Vendor had to be capable of devising a platform that could test both hardware and software interfaces, downloads and uploads, and seven interfaces.

Wrote a company wide user reference guide for the UPS clipboard, of 600 pages.

MCI

Quality Assurance Engineer (two Contracts) Colorado Springs, CO

1993 - 1994

Tested a telecommunications networking software that registered incoming multiplexer alarms input from a world wide network. Information was parsed, correlated, and alarms were stored in a Sybase database. Software ran on a Sun workstation as a client, with a UNIX Korn shell operating system.

Tested a self-contained 800 rerouting software by performing string, system, and integration testing. Automated testing was performed using Mercury’s Interactive TestRunner, which checked rerouting screen information against actual telecomm rerouting status. Software was on a Windows 98 operating system that was networked. Awarded Contractor of the Month for outstanding performance.

Honeywell TID

System Test, Project Quality Liason (Contracts) Littleton, CO

1989 - 1993

Firmware testing and regression analysis for a dry color digital photo developer, a buffered storage device, and a multiple I/O VCR tape recording device. Automated testing on the tape recording device.

Developed system test procedures

Responsible for establishing beta site routines and troubleshooting for beta site problems.

AT&T Bell Laboratories

System Test, Q/A Engineer (Contract) Northglenn, CO

1988 - 1989

Tested the Translation, Recovery, and Conversion System (TRACS) database system used to create or upgrade and download switch translations into the System 85 PBX. TRACS was the PBX emulator that was used to check downloads before being released. Performed system and integration testing. System was UNIX, C-shell.

Provided a formalized quality assurance program to a testing group that had no formalized program. Developed procedures for writing and implementing system test plans for the System Test Group.

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Additional Employment:

Tester - UNISYS Corporation, 3 years: testing radar tracking software for medium and large scale airports. Performed white, grey, and black box testing, test auditing. C code, UNIX environment.

Technical writer - U. S. Bureau of Land Management, Eaton Kenway, USWest, Denelcor, 7 years: writing application documentation, user manuals.

Programmer – U.S. Department of the Interior, Eaton Kenway, 2 years: programming in C, Fortran

Geologist – Noranda, State of Utah, Dresser Atlas, 3 years:

Education: University of Utah; B.S. Geology, majors in Geology and Mathematics

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