Darly Joseph, LNFA, MBA

El Paso, TX ***** 915-***-**** acs13k@r.postjobfree.com

Licensed Nursing Home Administrator Healthcare Professional Human resource Management & Human Resource Development

Creative Problem Solving Patient Care Customer Service Team Development & Management

Compassionate, patient-focused and driven Licensed Nursing Facility Administrator/ Executive Director with varied career background in quality assurance, team leadership, compliance efforts, and profitability. Demonstrated history of communicating with diverse staff, patient populations, regulatory agencies, and government contacts. Expertise in problem-solving, data collection, reporting, and confidential recordkeeping. Proven leader through military service with interpersonal abilities to build rapport with patients, caregivers, and all levels of management to resolve problems successfully and ensure positive customer relations with service focused on quality and excellence in patient care in high-pressure environments. Reliable and dedicated professional with a passion for elderly care and a commitment to providing excellent resident care with the highest of ethical and professional standards.

CORE COMPETENCIES

Administration Health Care Operations & Management Long-Term Care Environments Personnel Management

Team Leadership Regulatory Compliance Strategic Planning Business Development Training

Quality Assurance Financial Oversight Budget Review & Monitoring Family Relationships Patient Advocacy

Talent Acquisition Coaching and Development Interpersonal Communications Positive Culture

Community Engagement Safety Guidelines Cross-Functional Collaboration Reporting & Monitoring Creative Problem Solving Organizational Management Social Services Gerontology Residential and Long-term Care Facility Repair & Maintenance Quality of Care and Quality of Life Charting and Recordkeeping Patient Care and Treatment Infection Control Inventory Management Strategic Management Strategic Marketing Innovative Thinking Strategic Planning Conflict Resolution Change Management Team Development Technical Proficiency: Microsoft Office Suite.

EDUCATION AND CREDENTIALS

Postgraduate Certificate, Long-Term Care Administration, Texas State University, San Marcos TX, Aug 2014 – Aug 2015

Master of Business Administration, Human Resource Development, Webster University, Saint Louis MO, Mar 2014 – Dec 2015

Bachelor of Business Administration, Human Resource Management, Park University, Parkville MO, Mar 2012 - Dec 2014

Associate of Arts, Business Administration/General Management, Central Texas College, Killeen TX, Mar 2009 – Dec 2012

Leadership Training/Warrior Leader Course, US Army Non-Commissioned Officer School, El Paso TX, Jan 2012 – Feb 2012

LICENSURE

Licensed Nursing Home Administrator, State of Texas

Licensed Life and Health Insurance Agent, State of Texas & New Mexico

EXPERIENCES AND ACHIEVEMENTS

AMBROSIO GUILLEN TEXAS STATE VETERANS HOME, El Paso, TX 1/2015 – 8/2015

Administrator-in-Training

Assessed financial controls as part of program reviews, as well as analyzed operating budgets to ensure compliance. Administered facility budget, ensuring adherence with facility needs and corporate goals. Attended financial meetings and presented collected data on financial solvency. Cultivated relationships with staff, local community members, residents, and caregivers to ensure quality service based on facility standards. Provided support for inventory control and supply chain planning, identifying process improvements and recommending corrective action to leadership team. Collaborated on staff schedule development, as well as well as reviewed timesheets and payroll records. Initiated disciplinary action as need for violation of timecard policies. Managed repair and maintenance services, ensuring optimal efficiency of operations. Participated in quality assurance reviews and meetings. Contributed to daily staff meetings. Provided support and advice to Regional Vice President. Oversaw a variety of key areas, including finance, HR, customer service, clinical operations, and marketing during tenure.

Conducted marketing audit and competitive analysis of local facilities to identify opportunities and recommend developments to meet facility needs.

Completed comprehensive 1042-hour internship focused on operation of healthcare system with 160 beds and 99% occupancy rate.

Developed comprehensive skills through various department rotations, including Nursing, Emergency Services, Business Office, Marketing, Admissions, HR, Laundry/Housekeeping, and Dietary Services.

Partnered with Administrator on staff supervision and performance evaluations.

ECOGREEN EXPERT CLEANERS, El Paso, TX 1/2014 – 11/2014

Service Manager

Directed operations of service department, including staff management, conflict resolution, and marketing strategy. Communicated with residential and commercial clients via telephone, as well as onsite. Provided estimates for cleaning services and offered product demonstrations. Developed service schedules based on staff availability and client needs. Coordinated payment plans and monitored billing.

Maintained brand standards for exceptional service while ensuring profitability and professionalism.

BANKERS LIFE AND CASUALTY, Texas and New Mexico 1/2013 – 3/2014

Licensed Life and Health Agent

Managed inbound and outbound client communications, including product sales. Maintained comprehensive product knowledge of long-term care, final expenses, critical illness, and health insurance, as well as Medicare supplement services. Provided training for clients on products and benefits. Coordinated payments and billing, including arrangement of payment plans.

Processed client claims and ensured compliance with quality control standards for customer service.

UNITED STATES ARMY, Various Locations (Global) 5/2006 – 1/2013

Food Service Sergeant

Monitored dining area to ensure perimeter security and safe transport of supplies, equipment, and personnel. Collaborated with senior management on logistics and food service planning. Facilitated safety and welfare training for food service personnel in consolidated facility serving US Army, Air Force, Navy, and Marine Corps. Managed $3.5 million in equipment in war zone.

Supervised the feeding of more than 4K people for three meals a day across four facilities in Iraq.

Sustained 100% success rate in meal delivery service to 800+ individuals across 40 square miles.

Coordinated storage, rationing, and consumption of 3K gallons of water a day, sustaining combat operations for more than 1000 people.

Served as Shift Manager for Fort Bliss Dining facilities in Qatar, leading between 40-105 soldiers.

Also named Chemical Staff Officer and completed related training program.

Earned multiple medals and commendations, including Meritorious Unit Commendation, Driver and Mechanic Badge, and Army Achievement, Commendation, and Good Conduct Medals.

DON ORIONE NURSING HOME, East Boston, MA 1/2006 – 5/2006

Certified Nursing Assistant

Provided patient care, ensuring adherence to quality control standards and treatment plans. Assisted with transportation of patients to and from physicians’ offices. Monitored and recorded vital signs. Ensured compliance with PPI and HIPAA regulations. Assisted nurses with daily care of residents, working to minimize potential discomfort and protect patient dignity.

Collaborated with interdisciplinary treatment team on progress monitoring, communication of status changes, and protection of patient information.

Earned recognition for chart accuracy, collaboration, and patient relations.

AFFILIATIONS

Member of the American College of Health Care Administrators (ACHCA)

The National Society of Leadership and Success

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