Customer Service Sales

Dominique D Franklin

**** ****** ***** ***, **. Worth, T X 76244

Home: 972-***-****: ************@*****.***

Career Overview

Reliable accounts payable, accounts receivable, and customer service representative with extensive track record in demanding sales and account management environments. Results-driven Sales Specialist with proven ability to influence clients as well as consistently meeting deadlines under pressure. Established outstanding working rapport with clients. Self-starter, team motivator. Excellent multi-tasking and organizational aptitudes. Effective negotiator, communicator and problem-solver. Committed to team success. Superior oral and communication skills.

Core Strengths

Strong organizational skills Courteous demeanor Active listening skills Energetic work attitude Sharp problem solver Customer service expert Seasoned in conflict resolution excellent sales performer Telephone inquiries specialist Adaptive team player

Accomplishments

Product Sales

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Market Research

Interviewed clients via market research surveys to identify product issues and customer needs.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Experience

Senior Account Analyst Aug 2007 to Present

JRS LLC Chandler, AZ

Responsible for resolving delinquent accounts, negotiating payment arrangements, and reconciling customer billing issues.

Review open accounts for collection efforts

Handle inbound/outbound calls in a professional manner

Collect payments in accordance with payment due dates

Provide time follow-up on payment arrangements and identify issues attributing to account delinquency.

Follow and maintain policies and procedures in all aspects of the position.

Opened and closed the store Counted cash drawers and made deposits and bank runs Release units to customers Sell additional items, merchandise for the units Processed payments.

Working knowledge of Fair Debt Collection Practices Act (FDCPA)

Solid working knowledge of Microsoft Office Suite of Applications

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity Cross-trained and provided back-up for other customer service representatives when needed. Excelled in exceeding daily credit card application goals.

Successfully interacted with customers and retail buyers to expedite orders. Resolved product/policy issues and shared benefits of new technology. Answered an average of 100 calls a day providing detailed information. Performed queries in multiple databases. Serviced customers in a high volume, high stress, environment while effectively problem solving, oral and written communication skills Ability to exercise sound judgment and make effective decisions Ability to prioritize, handle multiple tasks and work under pressure in a team environment. Ensures daily workflow and tasks are completed accurately, timely, and per procedure. Exercise discretion and good judgment in making decisions about customer accounts and represent the company in a professional manner. Conveyed in a reassuring manner step by step instructions to resolve application issues. Organized weekly sales reports for the sales department to track product success. Guaranteed positive customer experiences and resolved all customer complaints.

Educational Background

Northlake Community College (Attended)

Ranchview High School (Diploma)

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