Customer Service Representative
Resume:
Kathleen Lang
*** ******** ******, ******, **
Cell: 226-***-****
acs0t7@r.postjobfree.com
Professional Summary
Dedicated and focused customer service representative who excels in prioritizing completing multiple tasks simultaneously. Specialize in administrative support to busy businesses and offices. Committed to delivering high quality results with little supervision. Energetic, organized, and professional.
Areas of Expertise
-Ability to understand written and oral instructions -Strong multitasking
-Excellent teamwork skills -Excellent computer skills, like
-Excellent communication skills Microsoft Word, Excel, and power
-Attention to detail, and great problem solving skills point
-Great time management skills - Time management
Experience
Receptionist
City of Stratford, Social Services, Public Housing – Stratford
- Created spreadsheets in order to budget accounts
- Created daily and weekly reports
- Answered phones, greeted customers, and made appointments for clients
- Wrote reports and correspondence from dictation and handwritten notes
- Catered to the needs of clients by resolving these issues via inbound phone calls or in person
Receptionist/Coordinator of International Shipments
Niche Industries – Petersburg
- Answered phones, greeted costumers, and made appointments for clients
- Worked with different computer programs, and put data in computer
- Measuring and packaging variation of ATV parts
Support Worker
Hatts Off Inc - Stratford
- Served as a key aspect for client experience within the community, making sure clients had equal opportunities within community based setting
- Kept track of data entry, doing paper work within the house, keeping a very organized work environment.
Education
Professional Graduate Diploma in Education
University of Strathclyde –Glasgow, Scotland, UK
September 2014 – June 2016
Bachelor of Arts Degree
Wilfrid Laurier University – Waterloo, Ontario
Religion&Culture, September 2009 – June 2013
A multi-faceted program with numerous opportunities in management and the workplace.
Designed to be inter-disciplinary and covers such subjects as:
Communications
Language & Culture
Cultural Environment
World Religions
International Interaction
The classes focus on analyzing cultural interactions in different environments that are rapidly changing and becoming increasingly complex.
High School Diploma
St. Michael’s Catholic Secondary School – Stratford, Ontario
September 2004 – June 2008
References
Pauline Parr
Huron-Perth Catholic District School Board, EA
Tara Thornhill
Hatts Off Inc, Shift Supervisor
Ken Wolfe
City of Stratford, Head of Maintenance
Kathleen Lang
198 Clarence Street
London, ON
Whom it May Concern,
I am writing in regards to the Customer Service Assistant. I am a very work orientated individual who is willing to take on any task, large or small. I am looking for a job where I am able to bring my existing skills I currently excel in, as well as learn new skills in a community-based environment. As a competent customer service representative, I would bring a professional, friendly, and enthusiastic to this role.
In my most recent position, I maintained an exceedingly functional workspace while managing the reception area at the Housing Division with the City of Stratford. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.
Additionally, I am proficient in:
-Writing correspondence and developing reports from dictation, hand-written notes, and document.
-Presenting a neat, organized, and professional entrance area to clients and vendors.
-Maintaining security procedures for all visitors and employees.
-Managing phone, written, in-person, and email correspondence.
Having completed a four-year Arts degree I consider myself to excel in organization, multitasking, working individually, and understanding that all tasks, large or small, need to be completed with the same level of care, and aptitude. I would describe myself as an outgoing individual who enjoys interacting with people, and engaging with them on a personal level. In all my previous or current jobs, communication, and people skills have been a high priority, and an asset that I consider myself to possess.
I feel I would be an excellent candidate for this position. I’ve enclosed my resume for your review, with all my contact information. I look forward to hearing from you.
Sincerely,
Kathleen Lang
Contact this candidate