Customer Service Management

AARON R. TURNER

* ******* ***** ** • Rome, Georgia 30161 • 706-***-**** • acs0sk@r.postjobfree.com

SUMMARY: Multi-faceted, efficient, energetic & reliable management professional with 10+ years’ experience in Accounting, Credit Management and Customer Service Management. Proficient in Accounting: A/P, A/R, Budgeting, Financial Analysis, Training and Team Building. Diversified skill sets covering all financial, credit and customer service disciplines. CORE COMPETENCIES

• Credit Analysis • Credit Management • Customer Service Management

• Accounts Receivable • Accounts Payable • Property Tax Analysis

• Income Tax Analysis • Team Building • Training & Development TRAINING, CERTIFICATION AND EDUCATION:

Education: Master of Arts in Leadership, cum laude, Shorter University, 2014

Bachelor of Science in Business Management – Shorter University, 2013

Associate of Science – Shorter University, 2011

Microsoft Excel Certificate – Georgia Highlands College, 2010 PROFESSIONAL EXPERIENCE

YANMAR AMERICA CORPORATION Adairsville, Georgia

Credit Manager 2013 to present

Maintain internal controls to reduce credit risk: Train sales representatives, customer service, logistics and order management on credit policy, evaluate credit standing and set appropriate limits, work with legal on collection strategy, update credit policy based on new rules and regulations for domestic and international credit, ensure all contracts are up to date, account review, calculate bad debt monthly, meet with division managers weekly, analyze financials and credit reports.

Surpassed key performance indicators as set forth by Japanese management while keeping receivables 90% within 30 days past due across all divisions. Credit Analyst, 2011 to 2013

Analyze credit risk and viability of potential and existing customers: Establish credit limits, financial statement analysis, gathering credit applications and referrals, account reconciliation, cash application analysis and research to minimize dispute and uphold effective payments, coordinating collection calls and documented origin of unpaid statements, weekly meetings with managers and sales representatives.

PTS FINANCIAL SERVICES Calhoun, Georgia

Affiliate Support Supervisor 2005 to 2011

Supervised staff of 10 customer service representatives for tax support software and help desk resolution.

Initiated team building strategies: Mentored and trained employees, dispute resolution, scheduled staff to accommodate peak periods of call volume, researched and implemented time saving techniques to reduce hold time.

Researched accounts and determined corrective resolution, handled and resolved all escalated calls.

SOUTHEASTERN MILLS, INC. Rome, Georgia

Accounts Receivable Coordinator 2006 to 2011

Accounts Payable and Accounts Receivable procedures: Billed customers and processed invoices manually via EDI, called and answered customers questions and concerns, cash application, credit checks, established new customer set up procedures, account and spreadsheet reconciliation to maintain correct balances to general ledger, filing, soft collections, calculated brokerage commissions, assisted customer service as needed.

A A R O N R . T U R N E R, ( 7 0 6 ) 4 0 9 - 2 5 4 6 P a g e 2

FLOYD COUNTY BOARD OF COMMISSIONERS Rome, Georgia

Delinquent Tax Officer / Ex-Officio Deputy Sheriff 2002 to 2006

Oversaw collection procedures for delinquent taxpayers: Instigated and performed all tasks associated with the sale of property due to serious delinquency, post properties, mapped properties, completed files for each property sale, worked with external collection agency.

Compiled spreadsheets, balanced registers and distribution totals daily, answered phones, assisted customers with property tax or real estate account issues, accounts payable, accounts receivable.

Reviewed and processed over sixty million dollars in transactions per year. PROFESSIONAL QUALIFICATONS

Lead & build groups, teach/train/instruct, mentor/counsel/coach, dispute resolution, conflict management, delegate’s responsibility, directs others, implements decisions, enforces policy, takes charge.

Detail oriented, coordinates tasks, punctual, manages multiple projects effectively and efficiently, meets deadlines, sets goals, plans and arranges activities.

Experienced in management, customer service, credit, real estate, property tax, income tax, billing, AR, AP, GIS/Maps

Knowledge of several software systems: Oracle, BANNER, AS400, BPCS, KRONOS, OrCom, JST, Lotus Notes, Cobalt, PowerTerm.

Knowledge of Microsoft Office suite including Excel, Word, Outlook, PowerPoint, Access

References & Letters of Referral Furnished Upon Request

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