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Customer Service Manager

Location:
Cypress, TX
Posted:
January 06, 2016

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Resume:

Michelle Moreau

Houston, TX

832-***-**** (C)

acs0r6@r.postjobfree.com

OBJECTIVE:

To obtain a position where I will be able to utilize my knowledge and skills to the best of my abilities, as well as the experience I have acquired in the following areas:

Accounting

Computerized/Manual Accounts Payable/ Receivable

Account Reconciliation

G L Adjustment

Credit and Collections

Month-End-Closings

Expense Control

Statement/Commercial Billing

Weekly Payroll Processing

System Administrator

Office Management

Human Resources Coordination

Staff Recruitment, Training and Supervision

Multiple lines of Auto service parts Billing and warranty

Daily Auditing of Service Department (Tech reports & repair Orders)

Customer Service / Client Relations

Data entry

PROFESSIONAL EXPERIENCE:

OnBoard Contractor for Alaxta Powder Coating

Houston, TX

Production & Maintenance Clerk

Daily data entry of production communication, logs into Microsoft Access and Microsoft Excel spreadsheets to capture products, type of products, equipment placement, production pounds, production downtime and production yield.

Compiles, maintains and distributes all production reports (including monthly capacity, yield, supply chain, equipment cleaning transitions, and Lean Manufacturing). Emails reports to the site. Posts information to shared operations department computer records and files, posts metrics on operations visual boards throughout the site.

Processes all requests for production office supplies and maintains supply inventory.

Other duties may be assigned as required to fulfill the objectives of the department and the Company.

Performs cycle check on spare parts on a monthly basis

Collects all the inventory log sheets, adjusts inventory in software. Reports discrepancies to accounting for possible adjustments when needed.

Receives all Preventive Maintenance work orders from software and assigns to mechanics on a monthly basis

Assists Maintenance First Line Supervisors to close Preventive Maintenance work orders when completed as required.

Asset Scheduling assisting Steven Yi with Weekly Buckets Preliminary & Final schedule. Move products and change depending on priority & capacity. Rout schedule to extruder lines based on tool compatibility. Email final sequence to Master scheduler to be routed.

Helped develop White product wheel to shorting cleaning times.

Input all daily Extruder & ACM log data into UPBASE.

Upload and update Monthly Credit issued complaints.

Scan all Raw Material GHS, MDS updates

Create movie presentation monthly for plant to run on all TV’s

Gillman Honda

Houston, TX August 2013 – June 2014

Used car Billing

Stripped & Billed Subaru, Honda & Chrysler Deals

FedEx all Funding papers, Trade Payoffs and Lease L&M paperwork daily.

Reconciling all Funding through Honda & Dealertrack daily.

Cleaning used car & We Owe schedule weekly

Biweekly Commissions and Month end Sales Bonuses.

Group1Auto December 2012 – August 2013

Business Service Center Better Opportunity

Houston, TX

Billing

Stripped & Billed 475 new & used car deals a month

Payoffs & Flooring through Comerica,

Trade payoffs, Weekly Payroll Cleaning 11 schedules.

For 3 Different Dealers BMW, Volvo & Subaru

City of Spingvalley Village June 2009 – January 2010

Springvalley, TX Temporary Position

Assistant Treasurer

Payroll for City & Police Dept.

Debit & Credit

Accounts Payable

Vender setup

Issuing checks & check runs

ACH payment processing

Collections

Bank & Pcard reconciliation & Online payment transfers

Petty Cash

Switchboard as needed

Filing

CMC Sterling Steel August 2008 - June 2009

Houston, TX Position moved to San Antonio

Accounting Dept Rebar Billing

Rebar Billing & Pricing Daily

Debit & Credit

Monthly Pay-App’s with Itemized Schedule of Values

New Project/Job Set up

Job Coasting

Change Orders & Adjustment

Job Reconciliation

Collections

Petty Cash

Switchboard as needed

Filing

Sterling Engineering & Design Group November 2006- April 2008

Houston, TX Company Down Downsized

Accounting Manager/HR Manager

Accounts Receivable/ Payable

Billing- Progressive / Monthly Statement

Month End Close

Payroll

Petty Cash

Bank Deposits

Engineer’s Consents/ Contracts

Process New Employees

New Computer set-up

New Software Installation

Inventory Management

Management of Inventory Database

1099/ W-2

Year End Taxes

Data Entry/ New Job Estimates

Filing

SKILLS:

Notary for the State of Texas

Beginner SAP

Proficient in Reynolds & Reynolds DCS & Power

TDN

ADP

Dealer Dailey

Honda Net/ Hyundai

Shipping/Receiving (FedEx, UPS)

Installation of Hardware and Software

Microsoft Office Applications, MAS 500, ROSS JobRouter, DocuWare & DocuWare, Webclient, Dealertrack

BMW Web Trade Payoffs Comerica Bank Flooring Payoffs

QuickBooks Professional, Pro-Advisor & Accountant

Express Tools

AutoCAD Viewer

UPBase, Bigfoot, Cimpro

References Available upon request.



Contact this candidate