SYED ALI ADNAN ZAIDI

S/O SYED MUHAMMAD KAZIM ZAIDI

HOUSE NO. 457, STREET NO. 26, MARGALLA TOWN, ISLAMABAD, PAKISTAN.

Phone # Residence: +92-51-237****

Cell #: +92-314-*******

E-mail: acs0n2@r.postjobfree.com

CNIC#: 35202-9176119-1

Date of Birth: September 18, 1976

SUMMARY

I have got 15 years of requirement analysis, solution design & implementation, software design, development & maintenance, team management and project management experience in Software and Telecom industries. Expertise includes all phases of system development life cycle. Always interested to work in a team environment developing and implementing application systems in IT domains e.g. CRM, Billing, ERP, Sales and Finance etc.

PROFILE

Ongoing experience, as Senior Manager IT Demand Planning and Management, at Etisalat-PTCL, Islamabad

About 3.5 years of experience as Manager IT Demand Planning and Management, at Etisalat-PTCL, Islamabad

About 1.5 years of experience as support lead for PTCL Customer Care application end user support

About 3 years of experience in PTCL Mediation and IT Development for applications implementation and operations support

About 2.5 years experience of leading a software development team at Lone Star Technologies, Lahore

About 6 months experience of managing the quality assurance team at Lone Star Technologies, Lahore

About 4 months of experience, as MIS Manager, at Naveena Exports Pvt. Ltd. Lahore

About 3 years of software development experience at CresSoft Pvt. Ltd. Lahore

About 3 years of programming experience in .NET technologies and VB.NET

1/2 year to 8 months of development experience using J2EE Environment

2 years of programming experience in Java Servlets, JavaScript and HTML

1 year of programming experience in Net.Commerce and Net.Data

2 years of experience as a Configuration Management Person

WORK EXPERIENCE

Senior Manager IT Demand Planning and Management (Wireless) Dec 2013 to Date

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Currently working in PTCL IT Team as Senior Manager IT Demand Planning and Management (Wireless). Following are the major tasks being managed during the current work position:

Business requirements collection and implementation from all IT department stakeholders including Commercial, Revenue, Customer Care, HR and Technical departments

Technical lead from IT Demand for all requirements implementation

Providing solutions to colleagues in implementation of new innovative ideas

Providing automated solutions to the business problems according to their needs

Configurations in PTCL Customer Care application for new packages, product workflows, connection types, DSL Data Rates and Value Added Services etc.

Leading IT Demand Team in the absence of IT Demand Team Lead

Conduct UAT with the requirement initiator and related teams after development of new requirements

Once UAT is successfully done then coordinate the end-user training and deployment of the application

Co-ordinations with different internal departments and vendors to get the things done

Handling of data integration/ synchronization issues with other internal systems

Manager IT Demand Planning and Management Jun 2009 to Dec 2013

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Have been working in PTCL IT Team as Manager IT Demand Planning and Management. Following were the major tasks being managed during that position:

Requirements gathering from different stakeholders including Commercial, Revenue, Customer Care, HR and Technical departments. Once requirements are gathered, these are evaluated and finalized and then their implementation in different business application is done either through internal/ external application development or configuration in the existing applications

Configurations in PTCL Customer Care application for new packages, product workflows, connection types, DSL Data Rates and Value Added Services etc.

Conduct UAT with the requirement initiator and related teams after development of new requirements

Once UAT is successfully done then coordinate the end-user training and deployment of the application

Providing post deployment support on new and existing implemented solutions

Providing automated solutions to the business problems and needs

Coordinations with different internal departments and vendors to get the things done

Handling of data integration/ synchronization issues with other internal systems

Manager IT - Lead BnCC Support Team Nov 2008 to May 2009

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Worked in PTCL Billing and Customer Care Solutions team to provide system support to all stakeholders of the Customer Care application. Following is a list of tasks managed during the operations:

Provision of ad hoc reports for the management which are not available on reports portal

Handling of data integration/ synchronization issues with other internal systems

Timely completion of database related tasks that cannot be done using application console

Insertion/ updating/ migration of bulk data into system using database

Manager IT - BnCC Mediation Team Apr 2008 to Nov 2008

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Worked in PTCL Billing Mediation team to manage the timely provision of data to the Billing, Settlement and Business Intelligence teams. Following was a list of tasks managed during the operations:

To ensure that complete online data has been collected by the Mediation application from all network elements

To demand and ensure the arrival of offline data in case of incomplete online data

To ensure the conversion of raw data into a particular format required by the billing team

To ensure the timely dispatch of converted data to the billing/settlement teams

Manager IT Development and Operations May 2007 to Apr 2008

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Worked in IT Development team for the implementation of PTCL Billing and Customer Care project, being developed by ZTE (Zhongxing Telecom). Following tasks were managed at PTCL Headquarters:

Gap identification between the signed off SRS and the application developed by ZTE

Coordinating with the operations staff to give their feedback in the application developed by ZTE

Creation of project plan for a particular part of the project

Reporting to the management about the status of the project

System Analyst IT Development and Operations Sep 2005 to Apr 2007

Company: Pakistan Telecommunication Company Ltd., Islamabad, Pakistan (www.ptcl.com.pk)

Managing and maintaining an application to convert and process the huge data related to wireless post-paid and pre-paid services. Managing and maintaining the applications related to the value added services provided by PTCL. These services include Toll Free, Premium Rate Service, Virtual Private Network, PTCL Calling Cards, WIPT, FSMS and Audio Conference. Following is a list of the major tasks handled at PTCL Computer Region:

Requirement gathering and analysis of new billing applications

Designing of the new billing applications according to requirements

Maintenance of all IN-Services’ billing applications

Supervising the monthly processing of value added services including Toll Free, PRS, VPN, SMS and Audio Conference

Supervising the monthly processing of PTCL-WLL (V) post-paid and prepaid services

Issuance of monthly reports of WIPT service to the corporate revenue

Issuance of PTCL-WLL (V) service monthly report to the headquarters, according to their suggested format

Issuance of all value added services’ reports to the headquarters

Managing the team on different tasks assignments

Preparing timely reports for the higher management

Title: Principal Software Engineer Apr 2003 to Sep 2005

Company: Lone Star Technologies, Lahore, Pakistan (www.lonestarco.com)

Worked on a CRM and Sales Solutions application for the suppliers/sales people, based in the US. Maintained the application in its previous version (developed by the onshore team in US) and worked as a Senior Developer/ Team Lead for the development of newer version (developed by the offshore team) of the same application by participating in analysis, design, development and bug fixing of its different modules. The major modules of the application include Contacts, CRM, Contact Management, Notebook, Calendar, Email, Value Added, Sales Planning, Market Analysis and Unique Selling Proposition. Following were the major tasks done during the stay at Lone Star Technologies:

Analyzing the requirements of the applications

Communication with client to resolve issues/queries on both sides

Preparing the Functional Specifications document of the applications

Preparing project schedules and plans

Preparing the design of the applications in UML

Reviewing the database designs

Leading the development team during the application development phases

Participating in the development of the assigned modules of the applications

Integrating and merging the application code developed by the team members

Bug fixing during the testing phase of the applications

Version controlling during the preparation of application builds

Handling and resolving code management issues due to multiple teams’ working on the same code base

Communicating with client on clarification of requirement and functionality issues

Training and mentoring new resources according to the project needs

Managing the quality assurance department to improve its efficiency

Bringing new ideas to improve the quality of the applications

Participating in implementing and improving the processes directly related to the projects

Reporting the status of the applications to the project manager and director IT

Title: MIS Manager Nov 2002 to Mar 2003

Company: Naveena Exports, Pvt. Ltd, Lahore, Pakistan (www.naveena.com.pk)

Analyzed and maintained the developed system including Production, Inventory and Payroll modules and made effort to migrate the system into other tool/ technology. Analyzed and studied the whole process of production system and gathered information to design and develop the system in newer technology.

Title: Software Engineer Nov 1999 to Oct 2002

Company: CresSoft Pvt. Ltd, Lahore, Pakistan (www.cressoft.com)

Worked as a front-end developer for e-Chemicals and Aspen projects that include analyzing, designing, implementation, testing and maintenance of the code as described in the development process. Worked on analysis, design, development, bug fixing and documentation as per defined processes. Moreover, presenting/ sharing the information to the team members for technical/ business domain transfer. Following were the major tasks done during the stay at CresSoft:

Analyzing the requirements of the project/release demanded by the client

Designing GUIs according to the GUI Style guide to document it for review

Preparing and reviewing the Functional Specification document for client’s approval

Designing according to the use cases mentioned in the FS document using Rational Rose/TogetherSoft

Identifying the queries that are required to display or persist the data

Implementing according to the design and coding style guide discussed earlier

Testing the units or modules of the code developed by the development team

Integrating the individually developed units or modules of the code developed by the development team

Making new revisions in a shared repository for the code implemented in the development phase

Bug fixing and QA support against the bugs reported by the testing team during testing phase

Maintaining the project by incorporating the changes on client request or to make the application behavior consistent

Title: Intern Apr 1999 to Oct 1999

Company: CresSoft Pvt. Ltd, Lahore, Pakistan (www.cressoft.com)

Worked in the database section exploring new tools and presenting their features to the database section resources. Then joined the Software Configuration Management (SCM) section helping them out by exploring some new tools related to the configuration management and then presenting the pros and cons of the newly explored tools to them.

Teacher, Pak Leaders Institute, Lahore, Pakistan Apr 1997 to Mar 2000

Taught in the above-mentioned private institute for almost three years up to F.Sc. level. The subjects in teaching include Mathematics, Physics and English. Taught the same course thrice a year to different batches.

PROFESSIONAL SKILLS

Tools & Languages: PL/SQL Developer, VB.NET, Crystal Reports, Java Technologies (like J2EE, EJBs and Java Servlets), Net.Data, SQL, UML, HTML, JavaScript, IBM WSAD, Visual Café, IBM WebSphere and PVCS

Databases: Oracle, MS SQL Server, MSDE, MYSQL, IBM DB2

Operating Systems: MS Windows NT/2000/XP/7, MS Windows 95/98, Unix/ Linux

Software Packages: Visio, Rational Rose, Erwin, TogetherSoft, MS FrontPage, MS Office and Lotus Notes etc.

Hardware: Siemens, IBM, HP and Dell

EDUCATION

Master of Science in Computer Science, Preston University, Lahore, Pakistan 1999

Bachelor of Science (Double Math + Physics), Punjab University, Lahore, Pakistan 1997

TRAININGS

Got a foreign training of Nexus Mediator Data Collection software from Zurich, Switzerland. Mar 2008

Got a Siebel Core Technical Consultant training from Oracle. May 2011

Got a project management professional training from PTCL ICT Islamabad.

Got a lot of in-house and out of office trainings related to the telecom domain at different times.

Got and conducted a lot of in-house trainings related to tools and technologies at different times.

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